Ronald K. Evans

**** ***** ***** *****

Chantilly, VA 20151

703-***-****

SUMMARY

A successful analyst with more than 20 years experience in human resources/payroll. A deadline and results oriented, creative problem solver who learns quickly and establishes strong working relationships. Experience includes the following skills:

* Databases: SQL*PLUS, ORACLE 8.0

* Software: Peoplesoft HRMS and Financials, ADP Payroll, SAP, ABRA HR

Services, Reportsmith, Crystal Reports, ADP Enterprise Etime, Microsoft Suite

* Skills: Six Sigma Yellow Belt

EDUCATION

BS, Tuskegee University, 1992

Major: Mathematics; Minor: Computer Science

PROFESSIONAL EXPERIENCE

SI International/SERCO, Inc. June 2006– June 2022

September 2021 - June 2022

Benefits Analyst III (Operations Supervisor) – Fairfax, VA

Responsible for the day-to-day operational management of all benefits payment activities and functions for the Death and Legal Benefits Payment Team. Daily tasks include Daily process management, maintain service level agreements (SLAs) the development, coordination, implementation, documentation and evaluation of processes, goals, objectives, policies, procedures, workflows and work standards of benefits payment team. Responsibilities also include the coaching, mentoring, monitoring and development of each team member so they are capable, engaged contributors to the success of their group, team, department, and the contract.

Provides direct supervision to the Task Leads and Benefits Payment Analyst within the Benefits Payment team. Oversees the work functions of the group as a whole.

Develops, coordinates, implements, monitors and documents goals, objectives, policies, procedures, workflows and work standards of Disbursements Team.

Oversees day-to-day operations of the Task Leads and Benefits Payment Analysts to ensure services and projects are being accomplished efficiently and effectively. Coordinates and administers assignments, monitors team progress, and maintains schedules.

Responsible for end user training as well as performance coaching. Provides ongoing professional guidance and direction to all team members. Takes corrective action as necessary.

Evaluates measures of success and makes recommendations on hiring, termination, promotion and discipline as required.

Resolves information deficiencies required in order to proceed with disbursements transactions. May require superior customer service skills, both written and oral, to complete a disbursement.

Researches and compiles memoranda, monthly presentation slides, and data analysis for presentation to the client. Research involves utilizing computer systems, the Code of Federal Regulations, FRTIB policies and guidelines, and procedural manuals.

Tracks, monitors, and reports activities of the Benefits Payment team. Analyzes results, proactively identifies, develops, recommends and implements improvements to Team procedures and workflows to meet the changing needs of the customer.

Prioritizes and allocates available resources; reviews and evaluates service levels, makes recommendation for and executes changes in operations to ensure maximum effective service provision.

Performs a variety of complex tasks requiring oversight, attention to detail and analysis, including but not limited to earnings and losses calculations and account valuations. Has knowledge of commonly-used financial and business concepts, practices and procedures.

Partners with and assists systems developers to ensure that the requirements, application development and implementation of new computer programs and software will improve the end work product. Partners with testing team resources to ensure newly developed applications are sufficiently vetted for a zero defect implementation.

August 2014– September 2021

Financial Systems Analyst – Fairfax, VA

Supports the Federal Retirement Thrift Investment Board (FRTIB) in the administration of the Thrift Savings Plan (TSP) Death Benefits Processing Unit. The TSP is a retirement savings and investment plan for Federal employees and members of the uniformed services, including the Ready Reserve. It was established by Congress in the Federal Employees' Retirement System Act of 1986 and offers the same types of savings and tax benefits that many private corporations offer their employees under 401(k) plans.

Work on product implementation, enhancement, integration or program servicing directly for internal and/or external customers.

Provides overall supp ort to financial functions such as time keeping, retirement transactions, payroll, etc.

Reviews reports and transactions and assists with error correction. Ensures that financial modules are meeting organizational needs.

Responsible for end user training. Ensures that consistent practices are used throughout the company to maintain the integrity of the system

Conduct research on applications for TSP participant accounts to ensure all relevant and required information is obtained and the correct beneficiary determination is made. This research involves utilizing computer systems, the Code of Federal Regulations, FRTIB policies and guidelines, and procedural manuals.

Determine the beneficiary of the TSP participant account based upon the information obtained from various computer systems and legal sources.

Resolve any information deficiencies required to process the designation of beneficiary form. Written correspondence and telephone contact may be necessary to complete a claim.

Accurate data entry and attention to detail, in accordance with the CFR and Federal guidelines is required.

Provide timely, responsive customer service to inquiries from various sources such as participants, legal representatives, and government agencies.

Evaluate existing procedures and recommend updates and enhancements to computer applications, procedures and processes

June 2006– August 2014

Agency Technical Services Analyst – Fairfax, VA

Works on product implementation, enhancement, integration or program servicing directly for internal and/or external customers. Provides overall supp ort to financial functions such as time keeping, retirement transactions, payroll, etc. Reviews reports and transactions and assists with error correction. Ensures that financial modules are meeting organizational needs. May be responsible for end user training. Ensures that consistent practices are used throughout the company to maintain the integrity of the system.

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Reviews error reports for assigned Federal Government Agency payroll offices and guides agency personnel through error correction.

Performs analytical reviews of agency transactions and reports.

Assists agencies with set up of new payroll offices and with set up for web data submission.

Trains and develops other ATS team members as directed to elevate the collective knowledge base of the team.

Performs limited general accounting in relation to verification and reconciliation of agency account balances.

Telephone support to Agency personnel and payroll offices providing participant account status, balance and other details. Assists Agency personnel in the resolution of issues related to loan restarts, employee transfers, and other Agency issues.

Work as a consulting/servicing team member in all aspects from implementation, enhancements, integration.

Serve as a senior level systems and customer support specialist.

Interface with Federal Payroll offices, analyze payroll vouchers and payroll files, and reviews payroll processing and reporting.

STG, Inc. October 2005– June 2006

Human Resources Information System Analyst – Reston, VA

Plan, organize, and direct functional activities related to maintenance and operation of the Human Resources Information System (HRIS) and coordinates and oversees process improvement initiatives.

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Maintains data integrity; investigates errors and take corrective action regarding data integrity issues

Develops and tests Crystal Reports as needed/requested; works with business resources to define reporting needs; prepares periodic or special reports

Manages HRIS Alerts; keeps immediate supervisor and designated others fully and accurately informed concerning review status

Enters new hire information into HRIS; ensures accuracy is maintained with all entries

Plans and organizes the implementation of HRIS upgrades

Serves as an internal consultant to HRIS users in matters related to system capabilities, proficiency training, and extraction and manipulation of information

Provides expertise in identifying and analyzing HRIS-related problems and formulating solutions

Creates and maintains schedule with Payroll personnel for data export into ADP; performs the data export as needed

Maintains and tracks HR projects to assure goals are met in a timely fashion

Computer Sciences Corporation May 2005 – October 2005

Payroll Interface Specialist – Sterling, VA

Control the interfaces between various internal and external payroll, travel, and expense databases, and audit employee data for accuracy.

Provide technical support and vendor liaison services on all payroll related systems.

Provide Ad Hoc reporting to the various department units, and develop and implement automated process for recurring tasks.

Coordinate changes and error resolution with software vendors.

PRM Integrated Systems, LLC October 2004 – October 2005

Software Quality Control Engineer – Occaquan, VA

On a part-time basis provide technical, analytical, systems development systems maintenance support for a government contract at the United States International Trade Commission

Sallie Mae, Inc. April 1999 – September 2004

Sr. Payroll Production Support Analyst - Reston, VA July 2002 – September 2004

Provide technical, analytical, systems development systems maintenance support to the Payroll Operations, Payroll Accounting, Benefits Accounting, and Stock Administration groups. Interact with HRIS, Benefits, Compensation, and affiliate companies to ensure accurate and timely processing of the corporate payroll. Control the interfaces between various internal and external databases, and audit employee data for accuracy. Assist with system implementations and upgrades, and the integration of employee data for newly acquired affiliate companies. Assist with tax filing adjustments and amendments. Provide ad hoc management reporting as needed.

Accurately respond to user requests, assuring compliance with Sallie Mae’s business rules and external regulatory requirements (ex. IRS restrictions).

Audit, analyze, and update appropriate databases to ensure accurate payroll processing.

quickly to changing situations.

Ensure the timely and accurate transmissions of the biweekly payroll to ADP, and the subsequent data transmissions to internal customers and third party vendors.

Ensure the availability and accuracy of the Time and Labor, Payroll, and Reporting Systems.

Process data received electronically from internal customers and third party vendors through the appropriate systems.

Key project team member for the implementation and / or upgrade of systems that impact HR / Payroll processing.

Key project team member for the integration of employee data for new affiliate organizations.

Prioritize and complete tasks associated with the design, development, and implementation of employee related information systems.

Sallie Mae, Inc.

Payroll System Support Analyst - Reston, VA April 1999 – July 2002

Responsible for providing technical support to Payroll and Benefits Accounting by performing ongoing data integrity audits. Also responsible for the design and development of database queries and updates required to ensure an accurate biweekly payroll cycle. Also, serve as business system administrator to install a company time and attendance system.

Design business rules, requirements and pay policies.

Ensure integrity of database and create queries for use by other payroll administrators.

Process system data integrity audits on an ongoing basis and review standard system reports to ensure database accuracy on all systems.

Provide technical support and vendor liaison services on all payroll related systems.

Provide Ad Hoc reporting to the various department units, and develop and implement automated process for recurring tasks.

Coordinate changes and error resolution with software vendors.

Maintain system process manuals as changes are implemented.

Serve as a resource to Accounting Operations and IT with regard to operational regulations, policies and procedures.

COMPUTER SCIENCES CORPORATION November 1997 - March 1999

Programmer/Analyst - Fairfax, VA

Responsible for software development and database designs for a government contract for the US Coast Guard.

Create and develop standards and guidelines for an on-line website for the Marine Information for Safety & Law Enforcement (MISLE) system.

Participate in testing life-cycle development of system test plans, test cases, test procedures/scripts, and test reports.

Use analysis and information gathering techniques to determine system requirements, breakdown high-level requirements, and/or validate existing requirements.

Maintain MS Access database and perform enhancements/maintenance as needed.

COMPUCON, INC. June 1993 - November 1997

Computer Specialist -- Alexandria, VA

Responsible for software development and database designs for a government contract for the US Navy at The Naval Surface Warfare Center - Carderock Division.

Developed and modified client server information using software packages such as PowerBuilder in a Windows 3.1 environment.

Provided interface between the information systems user community, system programmers and application programmers.

Monitored user reported problems and tracks the progress and resolution of the problem.

Developed applications using SQL*PLUS using an Oracle database assist the Business Systems Manager in monitoring employee workloads.

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