Sales Associate Customer Service
Resume:
Matthew Wiener
adug9q@r.postjobfree.com
www.linkedin.com/in/matthew-wiener81
Skills
High-End Retail Sales
Auditing
POS/Microsoft/Cell Phone Repair
Leadership
Payroll
Training
Management
Account Management
Recruiting
Coaching
Mentoring
Conflict Resolution
Education
Bachelor of Science degree SUNY Old Westbury
05/2009 Bachelor of Science Degree: Business Administrations, SUNY Old Westbury.
Associates Degree in Science
SUNY Albany
06/2004 Associates Degree of Science: Communications, SUNY Albany.
Work History
Store Manager
Asurion Protection Services, LLC November 2020-October 2020
●Achieve your store’s goals for repair volume, speed (turnaround time), sales, and store profit (revenue and cost).
●Track and respond to key metrics that define store performance and effectiveness.
●Maintain inventory integrity, merchandise levels, and store cleanliness.
●Develop your team of 3-5 to achieve their potential.
●Lead by example and motivate your team to meet and exceed goals
●Train and develop your team members’ skills: dynamic and effective repairs, excellent customer service, and sales.
●Identify strengths and development areas of team members, so you can allocate work effectively and provide hands-on coaching day-to-day.
●Conduct performance reviews for team members and provide feedback.
●Willing to assist with any job in the store.
●Fix devices such as phones, tablets, and laptops
●Play a key role in front of the house as needed, providing excellent customer service
●Strengthen subscription sales to complement serving & solving customer problems to create a great experience.
●Provide tailored solutions to customers based on needs and opportunities.
●Generate local demand. Develop relationships in the community to generate demand within the community.
Department Manager
Joseph A. Bank August 2016-March 2020
●Acted as manager-on-duty when the Store Manager is not on the premises.
●Opened and/or closed the store.
●Handled returns and exchanges.
●Managed other store associates.
Sales Associate
Bob's Discount Furniture, LLC September 2009-March 2016
●Greeted and engaged customers, uncovering their home furnishing needs.
●Provided world-class customer service and offer customers an unforgettable shopping experience.
●Built a rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills.
●Developed and maintained a customer base through networking and client follow-up to ensure customer satisfaction before and after the sale
●Generated sales through a low-pressure consultative approach.
Store Manager
Sleepy's The Mattress Professionals October 2006-June 2009
●Directed and coordinated activities involving the sales of mattresses
●Resolve customer complaints regarding sales and services.
●Determine price schedules and discount rates.
●Planned and directed staffing, training, and performance evaluations to ensure profitability
●Directed, coordinated, and reviewed sales and service accounting and record-keeping, as well as receiving and shipping.
Sales Associate
Sleepy's The Mattress Professionals October 2004-October 2006
●Listened to the customer, provide recommendations, and offered options
●Answered questions for guests in search of the perfect night’s sleep.
●Stayed informed on industry trends, fashion & function of our ever-changing inventory.
●Be a champion of sleep & help guests navigate their own needs when searching for a product. Assisted guests in the showroom from start to finish and offered a full range of products.
References available upon request.
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