pg. * Valentine Reid

913-***-****

Lenexa, Kansas

adug9a@r.postjobfree.com

CORE SKILLS

Project Management

Professionalism

Independent Working

Time Management

Collaborative Teamwork

Attention to Detail

Critical Thinking

Customer Management

Meeting Deadlines

V A L E N T I N E R E I D

O P E R A T I O N S M A N A G E R

EDUCATION

Master in Public Adm.

Park University

Parkville, Missouri

2009

Bachelors of Science

Business Administration

Northern Caribbean University

2005

VOLUNTEER

Waldo Brookside Rotary

Operations Blessings

Habitat for Humanity

PROFESSIONAL HISTORY

Owner/Operations Manager

Reid’s Restoration and Contracting Lenexa, KS Aug., 2011-Present

• Manage project acquisition through direct and indirect marketing.

• Establish client relations to define scope of work and budgetary expectations.

• Hire staff and all subcontractors as needed to fulfil contract agreement.

• Work with vendors and all specialists to ensure regulatory compliance.

• Supervise all aspects of daily operations.

• Management payroll and other business accounts (receivables/payables).

• Provide customer service to address client concerns. Operations Manager

Truman Medical/University Health Kansas City, MO Mar., 2019-Oct., 2020

• Provided leadership to 60 EVS technicians and 4 shift managers.

• Hired and trained team members working within my team and other shifts.

• Managed payroll and time verification to Kronos platform.

• Created daily schedules for general business and all special projects.

• Worked with suppliers and vendors to ensure adequate inventory levels.

• Supported efforts to acquire and maintain working equipment.

• Assessed staff performance and provided feedback for corrective action

• Played vital role in the creation of Covid 19 protocols for entire hospital network.

• Improved new hire retention rate by 59%.

Financial Coaching Manager

Community Services League Independence, MO Apr., 2015-Aug., 2018

• Supervised financial coaching team.

• Provided financial coaching to a caseload of more than 50 clients.

• Tracked program progress through data analysis and reporting.

• Managed client development including cross training for multiple service areas.

• Managed tax preparation service that reached over 200 residents annually.

• Supervised agency participation in Local Initiative Commission (LINC) program. SUMMARY

Dynamic operations manager with more than a decade of hands-on experience. Demonstrated expertise developing and managing complex teams in service-oriented organizations. Skilled at collaborating with multicultural teams. Adept in planning, program management and leading in any environment.

pg. 2 Valentine Reid

V A L E N T I N E R E I D

O P E R A T I O N S M A N A G E R

913-***-****

Lenexa, Kansas

adug9a@r.postjobfree.com

PROFESSIONAL HISTORY

Director of Career Marketplace

Urban League of Greater Kansas City Kansas, MO 2016

• Developed recruitment strategies to maintain a diverse pool of job seekers.

• Maintained business partnership with 25 regional/national businesses.

• Designed programs to support employment opportunities for underserved communities.

• Created corporate sponsorship procedures and facilitated hiring events for over 400 job seekers. Section 3 Coordinator

Housing Authority of Kansas City Kansas City, MO Apr., 2012-Apr., 2013

• Revised Section 3 policies as defined by the Department of Housing and Urban Development (HUD).

• Worked closely with HAKC’s legal counsel and the office of the CEO to revise Section 3 policy.

• Collaborated with the city of Kansas City, Missouri’s Section 3 office on $54 million crime lab project.

• Successfully secured employment opportunities for over 20 program participants.

• Worked closely with the HAKC’s Procurement Office to advocate for greater utilization of Section 3 businesses.

• Assisted MBE/WBE secure Section 3 contracts totaling approximately $200,000.

• Developed and maintained a job referral database with over 200 participants.

• Reviewed and analyzed complex federal, state and local regulatory compliance guidelines.

• Worked closely with HAKC’s contractors to define Section 3 requirements.

• Co-chaired Section 3 Committee.

• Tracked data and prepared reports.

Default Prevention/Retention Coordinator

Park University Parkville, MO Aug., 2006-Aug., 2011

• Provided financial service assistance to students in over 23 campus centers in 13 states.

• Hosted financial literacy workshops and webinars.

• Produced a newsletter for over 4,000 students.

• Worked with student loan guarantors to skip trace delinquent students, resolved loan delinquency and default.

• Reviewed FAFSA applications to verify federal (Title IV) compliance.

• Worked with multiple agencies to manage and maintain student records in multiple databases.

• Reduced home campus default rate by 50% within first year of program.

• Prepared and presented program reports to Park University’s executive team and MDHE. REFERENCES

References can be made available upon request.

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