Rachel Smith

P.O. BOX ***** Chesapeake, VA *****

530-***-**** adug8e@r.postjobfree.com

Military Spouse Preference: Spouse of Active-Duty US Navy Sailor. Eligible for consideration under Executive Order 13473, September 11, 2009, non-competitive appointment for certain military spouses.

Summary of Skills: U.S. Navy Military spouse with 20 years of customer service experience. Skilled in areas of coordination, office administration, and sales. A qualified typist that can type 40 words or more per minute with 3 or fewer errors based on a 5-minute sample. Proficient in Microsoft Word, Microsoft Excel, PowerPoint, and other various computer applications. Professional Experience

Office Automation Assistant September 2021- Present Sigonella Middle High School AE, Italy

ORGANIZATION: Evaluate students' grades and class assignments. Communicate with teachers and students to ensure tasks are completed as scheduled. Schedule time to allow students to take tests and complete class assignments. Evaluate test-taking. Organize and maintain office files and records.

TECHNOLOGY APPLICATION: Submitted daily attendance records using a school-mandated web application. Helped children in grades 8th-12th complete remote education using various computer applications. Submit weekly emails to provide information to students, parents, and staff. Scan and email proctored tests and material to teachers, and staff. Childcare Provider- Licensed March 2019-October 2020 Washington State Department of Child Youth and Family 72 hours per week Port Orchard, WA

CUSTOMER SERVICE: Provided daily care for up to 7 children ages 6 months to 11 years. Kept

parents informed of daily activities and incidents with daily verbal and written reports. Communicated with parents to resolve routine conflict. ORGANIZATION: Coordinated activity schedules, including classes and educational field trips to enhance children's development. Assisted parents by providing transportation to and from school, home, extra-curricular classes, and other necessary appointments while under my care. SELF MANAGEMENT: Planned and prepared multiple nutritionally balanced meals per day. Followed the state guidelines for maintaining a safe and sanitary environment. Instructed and guided children on proper hygiene, including cleanliness procedures and toilet habits. Maintained and organized a system of payment records for multiple families that were using various methods.

TECHNOLOGY APPLICATION: Submitted daily/weekly attendance records using a state- mandated web application. Ensured parents completed the daily check-in/check-out procedures via the state-mandated web application. Helped children in grades K-4th complete remote education using various computer applications.

Childcare Provider August 2016-October 2019

Self-employed, Port Orchard, WA 72 hours per week

CUSTOMER SERVICE: Provided daily care for up to 7 children ages 6 months to 11 years. Kept

parents informed of daily activities and incidents with daily verbal and written reports. ORGANIZATION: Coordinated activity schedule including classes and educational field trips to enhance their development. Assisted parents by providing transportation to and from school, home, extra-curricular classes, and other necessary appointments while under my care. Kept multiple daily/weekly records, including attendance and payments. SELF MANAGEMENT: Planned and prepared multiple nutritionally balanced meals per day. Followed the procedures for maintaining a safe and sanitary environment. Instructed and guided children on proper hygiene, including cleanliness procedures and toilet habits. Key Holding Sales Associate June 2015-August 2016

Sherwin-Williams, Port Orchard WA 20 hours per week CUSTOMER SERVICE: Performed telephone inquiries to obtain information from customers regarding various aspects of ordering and delivering items, such as: calling to schedule delivery/pick up times, discussing required items, and ensuring customers' complete orders. Assisted with product knowledge and application. Kept a friendly and approachable demeanor to assist customers successfully. Problem-solving by fixing mistaken orders and going above and beyond by delivering replacement orders. Fixed computer and register malfunctions. ORGANIZATION: Took on multiple large orders in a relatively short amount of time and completed those tasks successfully and accurately. Organized and filed customers' personal and payment information.

SELF MANAGEMENT: Open and close store, working several hours on my own. Depositing funds into bank and/or securing in safe located on-site. Cleaned and organized storeroom and merchandise. Maintained inventory quantities by ordering merchandise and supplies. Cleaned and contained hazmat chemicals following state and federal guidelines. ACHIEVEMENTS: Received multiple written acknowledgments from various customers of excellent service. Promoted to store key holder within 6 months of employment. Sales Associate March 2003-September 2013

Home Depot, Redding CA 40+ hours per week

CUSTOMER SERVICE: Performed telephone inquiries to obtain information from customers regarding various aspects of ordering/delivering items such as: calling to schedule delivery/pick up times, discussing required items and ensuring customers complete order, re-ordering damaged materials. Received phone calls from customers and transferred to other departments after assessing their needs.

TECHNOLOGY: Updated database to reflect customer delivery requests and to confirm payment received before delivery. Performed telephone inquiries to obtain information. SELF-MANAGEMENT: Independently worked as product stocker in various departments. Maintained cleanliness, order, inventory, and signage for various departments as assigned. CASHIER: Handled cash and other payment methods for customers. Maintained a friendly demeanor with customers. Performed loss prevention tactics (checking items). Handling damaged products to ensure they were recorded and disposed of properly. Balanced register at the end of each day and submitted daily register reports. WAREHOUSE LOGISTICS: Cross-checked product inventory list against unloaded items to ensure all ordered items were delivered. Followed company-mandated safety procedures for forklift operating. Maintained forklift operating license, including yearly recertifications. Received mail/deliveries and distributed to correct internal departments. ACHIEVEMENTS: Was honored with 50+ pins, badges, and awards for outstanding work, entrepreneurial spirit, and exceptional performance of various tasks and customer service. Volunteer Experience

Adventure of Faith Church Port Orchard, WA January 2015-March 2020 10+ hours per week

LEADERSHIP: Children group leader for ages 2-3, 4-5, and 5-up classes. Created daily schedules. Observed and guided developmental activities and play. Cleaned and sanitized classrooms and play areas. Assisted children with bathroom needs. Coordinated and recruited volunteers. Provided appropriate classroom assignments, educational videos, and music. ORGANIZATION: Organized nutritionally balanced snacks. Provided and organized craft actives

appropriate for preschool-level children.

ACHIEVEMENTS: Received multiple letters and gifts thanking me for my efforts. Manchester Elementary Port Orchard, WA September 2015-March 2020 15+ hours per week

CLASSROOM ASSISTANT: Assisted a team of 4 teachers with various clerical duties such as making copies, organizing paperwork, filing, and grading assignments. Organized, inventoried, and oversaw book fair purchases and Christmas shop fundraisers. Supervised and setup holiday activities for Christmas and Spring festivals. ACHIEVEMENTS: Nominated by multiple teachers and received the annual "School Apple Award" given to volunteers showing outstanding service and valuable contributions to students' success. Earned annual volunteer certificates of hourly achievements. Received multiple thank you letters and gifts from parents, staff, and teachers for my service. Lil' Saints Soccer Port Orchard, WA August 2017-November 2018 5+ hours per week

DUTIES: Coached 5 to 10 players ranging from 5 to 8 years of age. Developed appropriate developmental soccer activities and games. Worked with parents to create a schedule that would work for all players for practices. Called and/or emailed parents/caregivers about games, practices, and award ceremonies. Organized and kept track of players during games. ACHIEVEMENT: Received multiple thank you letters and gifts from parents and soccer league for my excellent service.

Education

Associate in Science (A.S) in General Studies Agriculture Grades May 2002-May 2012 Shasta College Redding, CA

Bachelor’s in Science (B.S) in Environmental Science (In Progress) March 2021-Present American Military University "online" Charles Town, WV (Projected Grad Mar. 2023)

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