Center Representative Customer Service

Julie Lambert

937-***-**** *********@***.*** XENIA, OH 45385

CAREER OBJECTIVE

My name is Julie Lambert and I am finding my way after a long career in the hair industry. I have great customer service skills and have worked with the public for over 30 years. I am a dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

CUSTOMER SERVICE SPECIALIST, Kettering, Oh

Lbrands/Victoria's Secret, September 2020-December 2022

• Addressed customers courteously using suitable methods and problem-solving skills.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Investigated and researched issues to determine root causes and appropriate resolution methods. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Remained open to feedback from supervisor and peers to build and improve skills set.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls. MEDICAL CENTER REPRESENTATIVE, Dayton, Ohio - OH

Premiere Health Partners, March 2017-September 2020

• Completed documents, case histories and forms, such as intake and insurance forms.

• Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations. Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.

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• Received and route messages and documents, such as laboratory results, to appropriate staff.

• Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.

• Answered telephones and directed calls to appropriate staff. MANAGING COSMETOLOGIST, Beavercreek, Oh

Chateau Hair Salon, June 2002-March 2017

Analyzed customer hair and other physical features to determine and recommend beauty treatments or suggest hair styles.

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• Examined hair texture and condition to determine appropriate treatment.

• Offered color swatches to help clients choose desired hair colors.

• Emphasized product benefits and assisted clients in selecting retail products or services for hair or skin needs.

• Shaped eyebrows and removed facial hair with depilatory creams or waxes.

• Created repeat business by developing long-term relationships with regular customers.

• Created and displayed promotional material to attract new customers.

• Handled customer transactions and counted cash drawers following shifts.

• Performed store opening and closing procedures and adhered to security protocol. SKILLS

Courteous With Strong Service Mindset Calm And Professional Under Pressure Efficient And Detail-Oriented Effective Written And Verbal Communication

REFERENCES

References available upon request

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