ANIMAL ADVOCATE - SERVANT LEADER

**** ****** **** ***- ***- 5161 adug7z@r.postjobfree.com

TERESA FRASER

ABOUT ME

As a devoted servant leader and passionate advocate for animals. I take pride in guiding and fostering the development of veterinary professionals under my leadership. This has allowed me to build strong and supportive teams who are empowered to provide the best standard of care to all patients we see. My energy, commitment, and drive to enhance operations has led me to success and a healthy bottom line for the organization. After several years in the role I am now looking at other opportunities where I can be of service and make a difference.

CORE COMPENTENCIES

PROFESSIONAL

EXPERIENCE

Practice Manager/Hospital Director

Central Island Veterinary Emergency Hospital, Nanaimo

• Strong ability to inspire team, make critical decisions, delegate appropriate responsibilities, and achieve results with all 60+ hospital team members

• Empower Veterinarians to live their goals through continuing education and positive work environment.

• Collaborated with my leadership team to ensure efficiency in hospital flow and day-to-day operations

• Created and lived CIVEH Mission and Values Statement

• Trained leads to recruit, hire, and onboard passionate, dedicated staff, low turnover rate maintained at +/- 5% in two years

• Oversaw the scheduling of all hospital staff

• Conducted performance reviews for leadership team including Medical Director

• Supported and trained leadership team with performance reviews

• Resolving client issues and concerns, and oversees client follow-up communication

• Created and Implemented hospital policies, standards of procedure, including CVBC compliance

• Created business plan for future expansion, approved by senior leadership

• Lead and oversaw Inventory Manager while always staying below budget

• 2020 – 2022 370% increase in revenue

• Won Bronze Best in the City for Nanaimo 2021

• Won Platinum Best in the City for Nanaimo 2022

• PNL Accountability

• Trusted support leadership support for Specialty and General Practice Veterinary Hospital within the network

01/2020 – PRESENT

Transparant

Motivated

Receptive

Adaptable Approchable

Growth Mindset

Clear Communication

Trust

• Assisted current Practice Manager with recruiting and onboarding, support staff and veterinarians

• Completed payroll for 20 employees ensuring they were paid accurately and on time

• Effectively used exception reporting to keep PM informed

• Utilized a variety of analytical techniques to solve complex problems

• Helped to develop in hospital policies and procedures

• Communicated with credibility and confidence

• Negotiated the best deals on medical equipment

Assistant Practice Manager

Central Island Veterinary Emergency Hospital, Nanaimo 04/2019 – 01/2020

• Assisted with admission and discharge of patients, creating consent forms and estimates, taking deposits/final payments

• Documented and maintained proper medical record keeping.

• Triage Emergency phone calls

• Assisted doctors and RVTs with patient triage on presentation, examinations, diagnostics, treatments, and procedures

• Ensures all client documentation is complete and updated

• Updates and tracks submitted lab samples and advises the doctor when results are received.

• Ensures all invoices are updated for patients

• Provides clients with daily invoice updates; collects further deposits when necessary, and advises Veterinarians when daily charges are nearing estimate

• Assists Technicians with initial diagnostics and treatments

• Documents patient information in preparation for final invoice

• Keeps emergency area clean, stocked, and prepared for emergencies (following shift checklist)

• Ensures all equipment in the Emergency area is properly maintained.

• Handling euthanasia-related tasks (consent, billing, aftercare, post-euthanasia paperwork)

• Assisting in the ICU with patient care and animal husbandry Senior Veterinary Assistant

Central Island Veterinary Emergency Hospital, Nanaimo 08/2018 – 04/2019

• Coordinating patient care through the clinic

• Assisting physicians

• Completing inventory

• Answering the phone

• Maintaining electronic medical records

• Including patient charts

• Performing tasks including linking

• Uploading referrals insupport of patient care

Medical Office Assistant

Nanaimo Pain Clinic

12/2017– 09/2018

• Drove sales through leveraging business acumen

• Nurture talent & lead team: Engage the hearts and minds of the team and support their development to reach their personal best, both as individuals and as thriving teams

• Inspired others: became a dynamic brand ambassador dedicated to driving and achieving results through my team

• Community: integrated the business with the community to create better moments in peoples’ lives, from our partners to our customers, communities, and the planet. Store Manager

Starbucks Coffee Company

01/2001– 9/2006

• Reviewing loan applications to ensure they contain all required information and documents

• Working with borrowers to develop and execute loan terms, including interest rates, repayment schedules, and collateral requirements

• Reviewing financial statements to assess the borrower’s ability to repay loans

• Preparing all necessary documentation for loans, including loan agreements, promissory notes, security instruments, and other legal documents

• Reviewing loan applications to determine whether they meet the bank’s lending criteria Commercial Real Estate Lending

Coast Capital Savings

9/2006– 08/2008

• Facilitate effective communication between clients, our team, and external collaborators

• Provide superior and prompt client service in-person, on the phone, and by email

• Analyze client accounts to prepare for activities that support growth and business development for the Wealth Management Advisor and team

• Carry out transactions within all accounts including deposits, withdrawals, transfers, and FX exchanges

• Open new client files and manage existing

Administrative Assistant

RBC Dominion Securities

10/2014– 9/2016

EDUCATION AND CERTIFICATES

• ALS & BLS Recover Certified

• Low Stress Handling

• Mental Health First Aid Certified

• 100+ hrs of CE on Leadership in the Veterinary Profession REFERENCES

Many references from team members, previous mentors and professional references from Veterinarians and Registered Veterinary Technologists who I have worked closely with.

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