Manager Assistant Data Entry

Anna Marie Santellan

adug7p@r.postjobfree.com 210-***-**** 410 John Page, San Antonio, TX 78228 Summary Effective Customer Service/Assistant with 15 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Skills

● Strong Interpersonal

Communication Skills

● Problem Analysis and Problem

Solving

● Organizational Skills and

Customer Service Orientation

● Adaptability and Ability to

Work Under Pressure

● Initiator

Experience

Burlington - Department Store ( San Antonio,Tx.)

October 19,2021 - Present

Worked in receiving department and

cashier and sales floor.

Health Care Support - Superior Health (San Antonio, Tx. ) December 17,2020 - April 01,2021

Data entry, customer service, support specialist, processing faxes for hospital admits and sending authorizations to hospitals after verifying coverage for personal and medicare and medicaid .

Customer Service Representative - MAU OUTSOURCING INC (SAN ANTONIO, TX) November 2014 - May 2016

Respond to telephone inquiries and provided quality service to customers and associates about the availability of electric bills and/or status of orders Listen attentively to caller needs to ensure a positive customer experience Access electronic and paper cataloging systems to look up product information and availability

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues Excel within a service oriented company demonstrating a talent for communicating effectively with customers from diverse backgrounds Assistant Underwriter/Operations Manager Assistant - Hallmark Financial Services (San Antonio, TX)

July 2002 - September 2014

Assisted Manager with workflow for co workers daily assignments Sent out late binders to agents for pending information on insurance policies Approved Finance Agreements for canceled policies

Invoiced corrections on invoices entered incorrectly Endorsed Policies with name changes and added information Education and Training High School Diploma

South San Antonio High School, San Antonio, TX

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