Assistant Classes Service Representative

LESLIE LOAMANU

Salt Lake City, UT ***** 385-***-**** *********@*****.***

PROFESSIONAL

Highly motivated Customer Relations Specialist with extensive customer service and sales experience and skills. Customer Service Professional with track record of driving and increasing clients and sales as well as improving and elevating company profile with target markets, products and people. SKILLS

• Customer Service

• Client Retention

• Member Services

• Fleet Supervision

• Managing Fleet Vehicles

• Mobile Device Fleet Management

EMPLOYMENT HISTORY

Front Desk Operator, 05/2020 – 05/2021

Hampton Inn & Suites – West Valley, Utah

Managed phone board of multiple lines, checked guests in/out of hotel, provided customer service, responsible for register and balancing daily cash flow. Fleet Driver/Warehouse, 06/2019 - 11/2019

Target CW – Salt Lake City, Utah

Loading/unloading scooters and batteries into work van. Used GPS navigation with work eye phone to locate scooters with low batteries or lost/broken scooters for pick up. Responsible for use and safety of company vehicles, phones and opening/closing warehouse.

• Complied with all driving rules, company policies and procedures regarding safe vehicle operations.

• Practiced active listening and fostered positive working relationships with customers by responding to questions and concerns.

Lunch Lady, 04/2017 - 11/2018

Express Employment Professionals – Salt Lake City, Utah Assisted in establishing safe work environment. Consistent completion of tasks, including: Food preparation, storage and stocking, serving nutritious meals to school-aged kids in public school settings.

• Served food according to temperature, safety, and presentation guidelines.

• Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at busy cafeteria.

• Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.

• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

• Cleaned and sanitized surfaces, tools, and equipment. (Commercial Conveyer Dishwasher) Customer Service Representative, 08/2011 - 04/2012 Connexions – Orlando, Florida

Achieved all expectations as Customer Service Representative for Kaiser Permanente Health Care.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer requests for services and company information.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Entered customer information details in Kaiser Permanente Health Care application to track requests and patient records to transfer to most efficient insurance agent tier. Customer Service Representative, 09/2003 - 01/2005 Teleperformance – Salt Lake City, Utah

Completed 4-week training as inbound customer service representative, successfully advancing to become a part of the retention team. Completed extensive 6-week retention cross training class.

• Provided primary customer support to internal and external customers, assisting with appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

• Built rapport using active listening, paying attention to individual needs and wants of each customer.

• Liaised with customers and floor supervisor to better assist the customer's needs and recommend appropriate solutions.

• Responded to customer requests for products, services and company information and informed customers on promotions to enhance sales.

EDUCATION

Certificate: Completed CNA And Phlebotomy Certificate, 04/2006 CcCNA Certified Nursing Assistant Classes - Midvale, UT

• First aid

• CPR

• Blood Borne Pathogen

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