Call Center Service Delivery
Resume:
Gilbert Aperocho Ocson
Block ** Lot ** Sapphire St.FUTURA Homes, Barangay San Vicente, San
Pedro Laguna, Philippines.
Cellphone No.:+639**-***-****
Email Add: *******.*****@*****.***
Current Location: Philippines
SUMMARY OF SKILLS AND QUALIFICATIONS
Intensive knowledge, job experience and expertise in the following areas:
• With almost 9 years of experienced in Project Management of Fit-out construction and Security System projects.
• Capable to design, management and implementation of structured cabling system for Infra-Fiber Optics and Fit-Out requirements).
• Capable to design, implementation and knowledge for testing and commissioning of security system (IP CCTV, Access Control, FDAS).
• Capable to design, management and implementation of Solar Energy System (Solar Pump and Irrigation, Hybrid, Off-Grid, Tie-Grid design for the solar renewable energy)
• Certified in CCURE 9000 access control system held in Singapore.
• Certified in BOSCH auxiliary system product.
• Conducted and certified of COSH training in DMCI. OTHER SKILLS:
• Welding skills (MIG/TIG/SMAW).
• Bio-medical equipment, apparatus repair and troubleshooting.
• Knowledge in AUTOCAD, Project Scheduling application tool and cloud based solutions.
• Knowledge on how to use the MS project management software and Smart sheet web application tool.
WORK EXPERIENCE
1. Position: Technical, Sales and Marketing Supervisor Duration: May 03,2021 - Present
Company: Guard-All Electronic Security Systems Inc. Industry: IT-Enabled and Security System Services
Country: Philippines
Department: Engineering Department
Job Description:
• Managing the CCTV department.
• Managing of design and built for all project bidding.
• Creating cost estimates and proposal for every project bidding.
• Project Management, Implementation of multiple projects.
• Scheduling of meetings with the clients for the design and project biddings.
• Providing an updated report for the completed and ongoing projects.
• Monitoring and providing a report for all billed and unbilled projects.
• Coordination with the suppliers and clients for upcoming and ongoing project biddings.
• Budget management and providing an audit report for all completed projects. Accomplishment Projects:
• HERMES – Security System(DACS/CCTV)
• UNILAB – Security System(DACS/CCTV)
• IGT ASIA- Security System(DACS/CCTV)
• LIPAD Clark – Security System (CCTV)
• ePLDT- Security System(DACS/CCTV)
• Canadian Ambassador’s Residence – (CCTV)
• Zuellig Pharma – (CCTV)
1. Position: Technical Head
Duration: January 25,2021 – April 30,2021
Company: Global Empire International Group of Companies Industry: Construction/ IT-Enabled Services and
Solar Renewable Energy
Country Philippines
Department: Technical Engineering Department
Job Description:
• Managing the Technical Department.
• Design and Managing of Auxiliary System (FDAS, Access Control and IP CCTV).
• Design and Managing of Renewable Solar Energy System (Hybrid, Tie and Off- Grid).
• Design and Managing of Structured Cabling System (Pure Fiber Infra and Fit-Out designs).
• Creating, endorsing and approving of BOQ and proposal for all project biddings.
• Providing weekly project report of the entire department and presented to the management.
Accomplishment Projects:
• LGU Iloilo – Hybrid and Tie Grid Solar Energy System
• Co Ban Kiat – Access Control System
• BYAHEROS - Access Control System
• CIANAN Corporation – Access Control System
• BGH Bataan – IP Surveillance System
• DPWH Iloilo- Tie Grid Solar Energy System
• Hartrodt Manila – Access Control System
1. Position: Project Engineer
Duration: December 13, 2013 – December 07, 2020
Company: NTT Philippines – Legacy Diversified Technology Solutions International Inc. (DTSII)
Industry: Call Center / IT-Enabled Services /
BPO Location Makati City, Philippines
Country Philippines
Department: Project Management – Service Delivery
Job Description:
• Project Management for Fit out and construction projects
• Project Management for Technology projects (CCTV, FDAS, access control system and structured cabling.
• Handle projects under Implementation and Testing and Commissioning team.
• Manage smooth commissioning of the project by coordinating between the company and the clients.
• Handle multiple projects, review designs and supervise onsite commissioning activities.
• Supervise and approve commissioning plans in accordance with project guidelines.
• Monitor installation, submittals and usage of engineering tools adhering to project and commissioning guidelines.
• Attain customer satisfaction through adhering to owner guidelines with the entire project team.
Accomplishment Projects:
• 24-7 Inc Cebu and Manila- Design and Build Fit-Out (BPO Companies)
• Wipro Cebu - Design and Build Fit-Out (BPO Companies)
• ADP Pharma - Design and Build Fit-Out (BPO Companies)
• Shearwater and HCCA- Design and Build Fit-Out (BPO Companies)
• Amazon Manila - Design and Build Fit-Out (BPO Companies)
• Republic Cement - Design and Build Fit-Out (BPO Companies)
• CONCUR - Design and Build Fit-Out (BPO Companies)
• ARVATO - Design and Build Fit-Out (BPO Companies)
• IGT Alabang - Design and Build Fit-Out (BPO Companies)
• AMDOCS Manila - Design and Build Fit-Out (BPO Companies)
• Convergys Manila - Design and Build Fit-Out (BPO Companies)
• Teletech Manila and Cebu - Design and Build Fit-Out (BPO Companies)
• CS-PAC Global Las Pinas - Design and Build Fit-Out (BPO Companies)
• WNS Manila and Cebu - Design and Build Fit-Out (BPO Companies)
• IQOR All Sites - Design and Build Fit-Out (BPO Companies)
• Thomson Reuters – Auxiliary System
• TDCX/Teledirect - Auxiliary System
• ISM Manila - Auxiliary System
• Accenture All Sites – Auxiliary System
• ACS Manila – Auxiliary System
• KEDICA FPIP - Auxiliary System
• Hotel Seda All Sites - Auxiliary System
• Marriot Hotel – Auxiliary System
• MK Real Estate- Technology and Auxiliary System
• Position: CCTV/Biometrics Tech.Support
Duration: Jan 2011 - May 2011 (0.3 years)
Company: NEO-COMPTRONIX SPECIALIST,
Company Industry:
Electronics & Semiconductors
Location 644-A Matimyas Corner Fajardo Streets, Sampaloc, Manila, Philippines Country
Department: Safety & Maintenance Department
Job Description:
• Install and maintain Closed Circuit Television (CCTV) systems and biometrics devices
• Troubleshoot, assemble, disassemble, repair and monitor alarm system hardware and electronic devices such as smoke alarms, video cameras, remote controls, audio surveillance equipment and television monitors.
• Encrypt and verify gathered data and converting the biometric input to identify specific points of data as match points.
Education Level: Bachelor's Degree
Education Field: Engineering
Course: Electronics and Communications Engineering School/University: EARIST Manila
Location: Nagtahan, Sampaloc Manila
Date: Jun 2005 - Mar 2011 License/ Certification
1. CCURE 9000 Certification
CCURE ID. 3498 Apr 20, 2017
2. GMAW NC II 131*********** May 20, 2013
CERTIFIED
• GTAW NC II CERTIFIED
• SMAW NC II CERTIFIED
131*********** Mar 18, 2013
131*********** Jan 8, 2013
Topic/Course Title /Date
CCURE 9000 Level 1 Certification - Apr 18, 2017- Apr 21, 2017 TYCO Security Products Singapore
Bosch FPA 5000 - Dec 10, 2015- Dec 11, 2015
Bosch Security Products
Fort Legend, Bonifacio Global City Taguig Metro Manila CCURE 9000 Level 1 Training /Seminar - Jun 15, 2014- Jun 20, 2014 Tyco Security Products
Serangoon Road, Singapore
Jan 8, 2013- May 20, 2013
GTAW, SMAW, GMAW NC II CERTIFIED
J.S INTRAMUROS TRAINING CENTER, INC. (TESDA ACCREDITED) J.S INTRAMUROS TRAINING CENTER, INC. (INTRAMUROS, MANILA) Language Proficiency Level
(5=Excellent; 1=Poor)
• English 3.5
• Tagalog /Visayan 5
(Filipino) languages
Contact this candidate