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Call Center Service Delivery

Location:
San Jose del Monte, Bulacan, Philippines
Posted:
January 05, 2023

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Resume:

Gilbert Aperocho Ocson

Block ** Lot ** Sapphire St.FUTURA Homes, Barangay San Vicente, San

Pedro Laguna, Philippines.

Cellphone No.:+639**-***-****

Email Add: adug73@r.postjobfree.com

Current Location: Philippines

SUMMARY OF SKILLS AND QUALIFICATIONS

Intensive knowledge, job experience and expertise in the following areas:

• With almost 9 years of experienced in Project Management of Fit-out construction and Security System projects.

• Capable to design, management and implementation of structured cabling system for Infra-Fiber Optics and Fit-Out requirements).

• Capable to design, implementation and knowledge for testing and commissioning of security system (IP CCTV, Access Control, FDAS).

• Capable to design, management and implementation of Solar Energy System (Solar Pump and Irrigation, Hybrid, Off-Grid, Tie-Grid design for the solar renewable energy)

• Certified in CCURE 9000 access control system held in Singapore.

• Certified in BOSCH auxiliary system product.

• Conducted and certified of COSH training in DMCI. OTHER SKILLS:

• Welding skills (MIG/TIG/SMAW).

• Bio-medical equipment, apparatus repair and troubleshooting.

• Knowledge in AUTOCAD, Project Scheduling application tool and cloud based solutions.

• Knowledge on how to use the MS project management software and Smart sheet web application tool.

WORK EXPERIENCE

1. Position: Technical, Sales and Marketing Supervisor Duration: May 03,2021 - Present

Company: Guard-All Electronic Security Systems Inc. Industry: IT-Enabled and Security System Services

Country: Philippines

Department: Engineering Department

Job Description:

• Managing the CCTV department.

• Managing of design and built for all project bidding.

• Creating cost estimates and proposal for every project bidding.

• Project Management, Implementation of multiple projects.

• Scheduling of meetings with the clients for the design and project biddings.

• Providing an updated report for the completed and ongoing projects.

• Monitoring and providing a report for all billed and unbilled projects.

• Coordination with the suppliers and clients for upcoming and ongoing project biddings.

• Budget management and providing an audit report for all completed projects. Accomplishment Projects:

• HERMES – Security System(DACS/CCTV)

• UNILAB – Security System(DACS/CCTV)

• IGT ASIA- Security System(DACS/CCTV)

• LIPAD Clark – Security System (CCTV)

• ePLDT- Security System(DACS/CCTV)

• Canadian Ambassador’s Residence – (CCTV)

• Zuellig Pharma – (CCTV)

1. Position: Technical Head

Duration: January 25,2021 – April 30,2021

Company: Global Empire International Group of Companies Industry: Construction/ IT-Enabled Services and

Solar Renewable Energy

Country Philippines

Department: Technical Engineering Department

Job Description:

• Managing the Technical Department.

• Design and Managing of Auxiliary System (FDAS, Access Control and IP CCTV).

• Design and Managing of Renewable Solar Energy System (Hybrid, Tie and Off- Grid).

• Design and Managing of Structured Cabling System (Pure Fiber Infra and Fit-Out designs).

• Creating, endorsing and approving of BOQ and proposal for all project biddings.

• Providing weekly project report of the entire department and presented to the management.

Accomplishment Projects:

• LGU Iloilo – Hybrid and Tie Grid Solar Energy System

• Co Ban Kiat – Access Control System

• BYAHEROS - Access Control System

• CIANAN Corporation – Access Control System

• BGH Bataan – IP Surveillance System

• DPWH Iloilo- Tie Grid Solar Energy System

• Hartrodt Manila – Access Control System

1. Position: Project Engineer

Duration: December 13, 2013 – December 07, 2020

Company: NTT Philippines – Legacy Diversified Technology Solutions International Inc. (DTSII)

Industry: Call Center / IT-Enabled Services /

BPO Location Makati City, Philippines

Country Philippines

Department: Project Management – Service Delivery

Job Description:

• Project Management for Fit out and construction projects

• Project Management for Technology projects (CCTV, FDAS, access control system and structured cabling.

• Handle projects under Implementation and Testing and Commissioning team.

• Manage smooth commissioning of the project by coordinating between the company and the clients.

• Handle multiple projects, review designs and supervise onsite commissioning activities.

• Supervise and approve commissioning plans in accordance with project guidelines.

• Monitor installation, submittals and usage of engineering tools adhering to project and commissioning guidelines.

• Attain customer satisfaction through adhering to owner guidelines with the entire project team.

Accomplishment Projects:

• 24-7 Inc Cebu and Manila- Design and Build Fit-Out (BPO Companies)

• Wipro Cebu - Design and Build Fit-Out (BPO Companies)

• ADP Pharma - Design and Build Fit-Out (BPO Companies)

• Shearwater and HCCA- Design and Build Fit-Out (BPO Companies)

• Amazon Manila - Design and Build Fit-Out (BPO Companies)

• Republic Cement - Design and Build Fit-Out (BPO Companies)

• CONCUR - Design and Build Fit-Out (BPO Companies)

• ARVATO - Design and Build Fit-Out (BPO Companies)

• IGT Alabang - Design and Build Fit-Out (BPO Companies)

• AMDOCS Manila - Design and Build Fit-Out (BPO Companies)

• Convergys Manila - Design and Build Fit-Out (BPO Companies)

• Teletech Manila and Cebu - Design and Build Fit-Out (BPO Companies)

• CS-PAC Global Las Pinas - Design and Build Fit-Out (BPO Companies)

• WNS Manila and Cebu - Design and Build Fit-Out (BPO Companies)

• IQOR All Sites - Design and Build Fit-Out (BPO Companies)

• Thomson Reuters – Auxiliary System

• TDCX/Teledirect - Auxiliary System

• ISM Manila - Auxiliary System

• Accenture All Sites – Auxiliary System

• ACS Manila – Auxiliary System

• KEDICA FPIP - Auxiliary System

• Hotel Seda All Sites - Auxiliary System

• Marriot Hotel – Auxiliary System

• MK Real Estate- Technology and Auxiliary System

• Position: CCTV/Biometrics Tech.Support

Duration: Jan 2011 - May 2011 (0.3 years)

Company: NEO-COMPTRONIX SPECIALIST,

Company Industry:

Electronics & Semiconductors

Location 644-A Matimyas Corner Fajardo Streets, Sampaloc, Manila, Philippines Country

Department: Safety & Maintenance Department

Job Description:

• Install and maintain Closed Circuit Television (CCTV) systems and biometrics devices

• Troubleshoot, assemble, disassemble, repair and monitor alarm system hardware and electronic devices such as smoke alarms, video cameras, remote controls, audio surveillance equipment and television monitors.

• Encrypt and verify gathered data and converting the biometric input to identify specific points of data as match points.

Education Level: Bachelor's Degree

Education Field: Engineering

Course: Electronics and Communications Engineering School/University: EARIST Manila

Location: Nagtahan, Sampaloc Manila

Date: Jun 2005 - Mar 2011 License/ Certification

1. CCURE 9000 Certification

CCURE ID. 3498 Apr 20, 2017

2. GMAW NC II 131*********** May 20, 2013

CERTIFIED

• GTAW NC II CERTIFIED

• SMAW NC II CERTIFIED

131*********** Mar 18, 2013

131*********** Jan 8, 2013

Topic/Course Title /Date

CCURE 9000 Level 1 Certification - Apr 18, 2017- Apr 21, 2017 TYCO Security Products Singapore

Bosch FPA 5000 - Dec 10, 2015- Dec 11, 2015

Bosch Security Products

Fort Legend, Bonifacio Global City Taguig Metro Manila CCURE 9000 Level 1 Training /Seminar - Jun 15, 2014- Jun 20, 2014 Tyco Security Products

Serangoon Road, Singapore

Jan 8, 2013- May 20, 2013

GTAW, SMAW, GMAW NC II CERTIFIED

J.S INTRAMUROS TRAINING CENTER, INC. (TESDA ACCREDITED) J.S INTRAMUROS TRAINING CENTER, INC. (INTRAMUROS, MANILA) Language Proficiency Level

(5=Excellent; 1=Poor)

• English 3.5

• Tagalog /Visayan 5

(Filipino) languages



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