Customer Service Manager
Resume:
Nicole Banks
I'm a customer service manager that's a professional also dedicated to customer
satisfaction, I'm a manager with a professional also effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment, also a Dynamic Customer Service Manager who leads diverse teams to achieve company goals. I have an Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement, Im a Customer service manager with professional experienced in credit card services, fraud operations and collections. I’m a Team player with exceptional listening and critical thinking skills. I’m also a Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Also a custom service expert with sound judgment and an ability to resolve problems tactfully and diplomatically, I’m also an Exceptional customer care professional who addresses inquiries and resolves problems as they varies. Raleigh, NC 27603
adug6e@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custmer Services Manager
Wal-Mart - Fuquay-Varina, NC
September 2013 to Present
Responsibilities
Assigned employees to specific duties to best meet the needs of the store. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.
Greeted customers entering the store to ascertain what each customer wanted or needed. Assisted customers with food selection, inquiries and order customization requests. Skills Used
Skilled trainer Exceptional interpersonal communication Excellent time management skills Customer Relationship Management Software Effective problem solver (CRM)
Effective workflow management Negotiation expert
Adherence to high customer service standards Microsoft Outlook, Word and Excel Customer-focused
Pca/Med Tech
Carillon Assisted Living - Fuquay-Varina, NC
September 2015 to December 2016
Cashier
Wal-Mart - Raleigh, NC
July 2010 to July 2012
Responsibilities
Fostered a positive work environment by consistently treating all employees and customers with respect and
Consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly
manner.
Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Determined customer needs by asking relevant questions and listening actively to the responses. Skills Used
Balance cash register also process merchandise returns and exchanges. Customer Service Manager
K-Mart - Raleigh, NC
April 2009 to May 2010
Responsibilities
Assigned employees to specific duties to best meet the needs of the store. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.
Greeted customers entering the store to ascertain what each customer wanted or needed. Assisted customers with food selection, inquiries and order customization requests. Education
High School Diploma
Mary E Phillips - Raleigh, NC
2005 to 2007
Skills
• Customer Care
• Customer Service
• Relationship Management
• Customer Relationship Management
• Business Development
• Salesforce
• Branding
• Negotiation
• DICOM
• ServiceNow
• Help Desk
• Microsoft SharePoint
• Computer Networking
• Employee relations
• Databases
Certifications and Licenses
CPR/First Aid
September 2015 to September 2017
CPR
Med Tech
Present
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