Office manager

Mariam Barsegyan

*** *. ******* *** *** Mesa, AZ 85213

***************@*****.***

(818) 318 - 4860

Education

Medical Transcriptionist Certificate (Certificate)

October 2008

Galaxy Medical College

Pharmacy Technician (License)

April 2008

Galaxy Medical College

High School Diploma

September 2007

Continental Academics

Objective

Seeking a position in a field where I can expand my knowledge and utilize my skills to its fullest potential. Speak, Read, and write English/ Armenian fluently. Excellent in Dentrix, and Easy Dental Software.

Professional Experience

Dr. Eric Hwang, DDS January 2022-Current

Chandler, AZ

Office Manager

Responsible for all accounts receivable and financial aspects of the practice

Manage all insurance claims and collections

Responsible for holding morning huddles

Making sure all policies for the office are implemented and are being followed

Manage business operations to ensure excellent patient customer service

Run management reports

Make sure patients are scheduled properly and accordingly

Assisting patients with third party financing and payment plans

Dash Dental Spa December 2019-January

Los Angeles, CA

Office Manager

Manage all financial aspects of the practice

Supervision and appointment of staff

Managing insurance claims and collections

Implementing procedures and policies for all office staff

Responsible for morning huddles and making sure the office runs properly and productively

Interviewing and hiring clerical and office staff

Ensure the patient appointments, cancellations and last-minute adjustments are handled properly

Resolve patient issues in accordance with company policies, procedures, healthcare regulations and dental board standards

Train, develop and manage staff to meet performance standards

Run and analyze management reports

Dental Group of Arcadia September 2015-June 2017

Arcadia, CA

Specialty Coordinator/ Front Desk Receptionist

Manage and maintain daily schedules for Orthodontics, Pedodontics, Periodontics, Endodontics, and Oral surgery

Assist General Dentist with patient diagnosis

Dental assisting for patient rendering treatment

Verify patient insurances and get a break down of benefits

Financial planning for patients with their insurance coverage

Assisting patients with third party finances for pending treatment

Calling patients to follow up with their previous visits or to schedule follow up appointments

Answering heavy duty phone calls

CDC Dental June 2014-August 2015

North Hollywood, CA

Treatment Coordinator/ Front Desk Receptionist

Manage and maintain patient records

Great and seat patients accordingly

Assist with consultation appointments as directed by doctor- for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment

Make all financial arrangements with the patient after doctor has left the room

Coordinate with specialists for all of patients’ needs

Place a courtesy call to patients to follow up after visit to specialist and get patients feedback and to assure patient that the general doctor and specialist work as a team

Make sure the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with a general/ specialist, deferred recommended treatment, etc. and be aware what the next step is and when it will occur.

Smile Finders January 2011- June 2014

Lawndale/North Hollywood, CA

Treatment Coordinator

●Present patient treatment plans

●Manage and secure appointments for the doctor’s schedule

●Treatment planned not only for GP but as well as Orthodontics, Endodontics, Periodontics, and Oral Surgery

●Input data entry for all 8 dental offices (Practiworks and Microsoft Excel)

●Place outbound calls to schedule patients for pending dental treatment

●Handled patient complaints, transfers, and assisted patients with questions regarding dental treatment

●Billing insurance companies for dental treatments being rendered / pre authorizations

●Making x-ray moldings and copies for insurance billing

●Computer literate

●Type 40+ words per minute

●Excellent customer service

●Assisted Doctor in the back office

●Verified eligibility and insurance coverage

MGS Dental June 2009- January 2011

Dr. Marina Galstian, DDS

Studio City, CA

Treatment Coordinator/ Receptionist

●Answered heavy phone calls

●Presented treatment plans to patients

●Assisted patients with finances (Care Credit/ payment plans)

●Made sure the office was clean and presentable

●X-ray moldings for insurance purposes

●Billed insurance company’s/ submitted pre authorizations

●Ordered dental appliances threw Pearson

●Filed and maintained patient files for returning and new patients

●Answered general questions by callers regarding dental procedures and pricing

●Worked with patients one on one to help their needs

●Assisted Doctor in the back office

References

Lorinda Johnson - 480 –363–5409

Damion Bell – 415-***-****

Dr. Matthew Asaro – 908-***-****

Contact this candidate