Customer Service Associate

LeTissa Sherman

314-***-****• adug4i@r.postjobfree.com

Customer service representative with 15+ years of experience responding to various customer inquiries. Very organized and meticulous with organizing customer information. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.

Core Competencies:

Customer Focused Administrative Support File Management Scheduling

Detailed Oriented Office Management Adaptable Continuous Improvement

Education

Van-Far, St. Louis, MO

High School Diploma

Professional Experience

Red Rack Thrift Store Oct 2017 – Dec 2018

customer service associate

Processed customer transactions, returns, answered questions about merchandise and managed exchanges

Managed cash handling, cash register procedures, and reconciliations at the close of business

Stocked, replenished and organized inventory with accuracy and efficiency

Created accurate and attractive merchandise displays, ensuring strategic placement of products to increase sales

Provided excellent service and engagement with each customer

Save-A-Lot Sept 2015 – Sept 2017

customer service associate

Interacted with over 100 customers per shift, processing a daily average of $6000 in transactions

Balanced cash register with accuracy and efficiency, reconciled cash register procedures at the end of the shift

Ensured that all products on the floor was organized, stocked and replenished and maintained store cleanliness with high standards

Utilized professionalism and product knowledge to build relationships with public and repeated customers

Jackson Hewitt Dec 2011 – Mar 2012

customer service associate

Managed 5-line phone system to answer, screen and direct calls

Maintained client records, updated accounts, verified and processed required documentation, and oversaw detailed administrative and procedural processes.

Provided customer service excellence by addressing customer inquiries, resolving issues and scheduling appointments

Organized payments, refund distributions and recorded receipts for services rendered

Other Credentials

Technical Skills:

Microsoft Office Suite including: Excel, PowerPoint, Word, Outlook, Access and Internet Explore

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