Gene L Snipes

*** ****** ***** **.

Montgomery, AL 36109

Phone: 402-***-****

Email: adug4g@r.postjobfree.com

Solid customer service skills including calm active listening, critical thinking, call control, and deescalation techniques utilized with compassion and empathy. Time and stress management skills developed during my previous emergency medical experience.

Employment History

Customer Service/Technical Support

Cox Communications Omaha, NE 68154 07/15/2019 - 06/01/2021

Performed service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and account concerns. Used multiple software programs, platforms and knowledge based databases to repair a variety of services and equipment. Post COVID19 all work was performed remotely. Microsoft Teams (MT) live chat was utilized for live team support from other customer service representatives and supervisors. MT was also used for weekly meetings with other representatives and management. Exhibited patience, active listening and effective communication skills to uncover customer real needs and concerns. Addressed each call with intent to attain first call resolution leaving the client with elevated confidence and a positive impression of the interactions.

Customer Service Representative II

TSYS Merchant Solutions 1601 Dodge Street,

Omaha, NE 68102

03/16/2015 - 07/13/2019

Communicated via telephone, email, chat or SMS to client technical service requests, inquiries and concerns. Used multiple databases to find the best answers, processing method while including the client in the process. Maintained accurate and complete records of all inquiries, concerns and resolutions. Client interactions included general inquiries, service needs, complaints. Helped merchants with Chargeback cases by providing information, documentation or explaining card brand chargeback procedures, requirements, and final decision explanations. Desktop personal computer with dual monitors, utilizing mainframe, and knowledge based software packages to complete activities.

Sales Associate

Menards

10501 South 21st, Bellevue,NE 681230 7/17/2013 - 03/12/2015

Provide fast, friendly service by seeking out customers, identifying needs and providing assistance. Maintained knowledge of constantly changing products, tools. Value customer time by assuring all they need, the entire project is sold. Complied with safety policies & standards by maintaining current safety training. Display team support by assisting other associates and departments.

OR Technician

University of Nebraska Medical Center

98700 NorthEast Medical Center, Omaha, NE 68198 10/18/2011 - 07/13/2013

Supported operative care of patients by providing assistance to the physicians and OR staff during surgical procedures. Assistance with limb support and retraction needs during procedures in addition to prepping the OR for the current procedure. Retrieve sterile supplies necessary for the procedure and doctor’s preference. Worked as a team-member to clean the OR suites between operations while utilizing sterile retaining techniques.

Paramedic, EMT-P

Escambia County EMS

6575 North W Street, Pensacola, FL 32501

12/15/2002– 07/14/2011

Responded to all emergency BLS and ALS 911 calls. Utilize radio operation and communication effectively. Treated patients according to injury or complaint by following patient care protocols and procedures. Relayed patient assessment, interventions and transport method by radio to medical personnel prior to arrival at ED. Maintained patient care data, assessment, treatment interventions and response records in accordance with ECEMS protocols and HIPA. On arrival the ED provided the doctor with an in person report. Compiled patient care report by the use of a personal computer. Maintained ambulance supplies, including the inventory and control of all narcotic medications.

Owner/Operator

Environmental Planning Services, EPS 1117 Buford Hwy, Atlanta, GA 30345 06/12/1996 – 5/31/2002

Performed Phase I and II Environmental Site Assessments on commercial and private properties. Performed property inspections for the presence of hazardous materials such as but not limited to asbestos, lead based paint, petroleum contamination and radon gas. AHERA certified Inspector. HUD certified Lead-based Paint Inspector. Prepared abatement specifications for remediation of identified hazardous materials. Prepared Request for Proposals (RFP), solicited contractors bids. Provided contract management activities to ensure proper, complete, and safe abatement activities in compliance with all local, state, and federal regulations. Provided in progress air sampling, OSHA required personnel monitoring, and all final air clearance testing activities.

Education/Volunteer Experience

Paramedic, EMT-P

Pensacola State College

1000 College Boulevard, Pensacola, FL 32504 Certified by State of Florida, 2006

Emergency Medical Technician, EMT

Pensacola State College

1000 College Boulevard, Pensacola, FL 33504 Licensed by State of Florida, 2002

Nationally Registered, NREMT, 2002

Volunteer Firefighter, Paramedic

Ferry Pass Volunteer FD, Station 7 07/2002 - 12/2006

Completed Volunteer Firefighter One, 140 hour Certification, 2004

Detailed references available upon request

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