Operations Manager Police Officer

Martin Henshaw

**********@*****.*** • 916-***-****

www.linkedin.com/in/martyhenshaw • Lincoln, CA 95648

Territory & Field Operations Manager

Business-savvy and customer-oriented professional with substantial experience exceeding aggressive performance metrics, establishing effective marketing strategies, supervising sales teams, improving processes, generating revenues, and ensuring organizational growth and success.

Skilled in setting territory plans, developing and implementing efficient tactics, and promoting/selling products. Well-versed in managing daily operational and administrative functions, creating and executing project plans for key strategic initiatives designed to improve operations capabilities. Proven track record of managing and leading teams and meeting deadlines in high tempo environments while ensuring the highest standards of conduct, appearance, performance, and training. Adept at determining and resolving problems and improving procedures to drive organizational profitability. Ability to analyze data, capture metrics, process documentation, and report to higher management. Proven success in establishing sales techniques and control systems, meeting customer needs, and building productive and positive relationships.

Areas of Expertise

Territory & Pipeline Management

Strategic Planning & Analysis

Team Leadership & Development

Customer Relationship Management

KPI Monitoring

Revenue Generation

Negotiation Skills

P&L Management

Process Improvement

Market Trend Analysis

Budget & Forecasting

Corporate Governance

Accomplishments

Led team through proven strategies for landing in the top 20 in the nation for sales and productivity.

Accomplished over 98% rating in all operational audits while serving as field operations manager.

Transformed underperforming teams into the district's top performers.

Career Experience

Transformco, Sacramento, CA May 2018 – Sep 2022

Territory Manager

Managed the in-home technical workgroup.

Enhanced efficiency of the top 20 teams for increased revenue generation.

Tracked key performances, such as service level and cost per call.

Determined and aligned career growth for direct reports through career pathing.

Improved productivity of the company by overseeing recruitment, hiring, and managing performances.

Delivered training, productivity, profitability, and accountability for major in-house appliance maintenance.

A&E Factory Service, Citrus Heights, CA May 2011 – May 2018

Field Operations Manager (April 2015 – May 2018)

Boosted productivity by 50% by creating and applying efficient strategies.

Amplified revenue generation of technical workgroup by developing and implementing multi-appliance maintenance plans through close coordination with the revenue generation team.

Improved efficiency of technical workgroup for P&L management and revenue generation.

Reviewed P&L metrics to control expenses through weekly conference calls.

Technical Manager (May 2011 – April 2015)

Led top-performing team to control and minimize costs.

Motivated and improved performance of an underperforming appliance repair team in San Francisco/Santa Rosa market.

Enabled the team to be best in class for three years in productivity, revenue generation, and customer satisfaction.

Education

Administration of Justice

Chabot College, Hayward, CA

Certifications

Police Officer Standards & Training

Santa Rosa Junior College, Santa Rosa, CA

Wicklander/Zulawski Interview & Interrogation

The Home Depot, Sacramento, CA

Heating, Ventilation, Air Conditioning, and Refrigeration

Institute of Technology, Roseville, CA

EPA Universal 410A

Institute of Technology, Roseville, CA

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