Chandra Glenn

404-***-****

adug3x@r.postjobfree.com

OBJECTIVE:

To obtain a career-oriented position in customer administration and account resolutions, that will allow me to advance using my phenomenal expertise, technical skill, strategic thinking, and leadership abilities gained through my formal training and years of experience.

SUMMARY:

Over 20 years’ experience in Customer Care and Business Administration. Highly organized and efficient in fast-paced multitasking environments: able to prioritize effectively to accomplish objectives with creativity and enthusiasm. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.

KEY SKILLS:

An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. I have strong meeting planning and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members. Team player

Able to easily identify problems, communicates effectively with customers, knowledgeable in front end order management processes and back-end billing procedures, ensuring customers are satisfied with the level of customer service provided, maintained in the strictest confidence, information received concerning confidential matters, as well as a high degree of professionalism.

PROFESSIONAL EXPERIENCE:

Ricoh USA, INC Duluth, GA

Customer Administration March 2008- June 2022

Sr Spec Account Resolution and Escalations

Work with various departments within Ricoh to obtain proper credit approval and process credit adjustments to resolve customer billing disputes.

Top Skills:

Customer Service Management

Languages:

English

Honors-Awards:

Top 10% Performer

Top Weekly Performer

Accounts Receivable - Applied credit card and ACH payments to customer’s accounts.

Responsible for informing customer of outstanding invoices due.

Team development

Recommends and implements procedures as needed to improve productivity and quality

Effectively managed inbound and outbound client communications via chat, emails, and phones with quality in accordance with Ricoh standards

Recommended optimization of procedures in problem areas in the process that requires addressing

Organized and prioritized tasks in order to meet strict deadlines

Ensure team members are versed on most current processes and procedures

A mentor for specialists and assist leadership teams in supporting all members of the team through knowledge sharing and team chat interaction.

Responsible for creating and processing service requests, machine relocations support, and other transactional activities.

Promotes other products and services to improve the overall customer experience

Kingdom Childcare, Cincinnati, Ohio 2000-2007

Owner. Operator –

County Licensed Childcare Provider

Created, managed, and developed nursery school curriculum and related activities effectively

Organized field trips incorporating the curriculum as learning point to enhance the learning experience.

Managed and planned special summer programs for all ages

Handled clients’ accounts with accurate accounting skills

Shaped and ensured a fun and safe play environment

Head Start Certified Teacher

Skills

Excellent customer service and co

Communication skills Computer literacy (MS Office, Excel, Smartsheet, E-Automate, and internet savvy).

Strong data entry skills

Strong written and verbal communication skills

Strong leadership skills, persuasive communication skills, effective organizational skills and a great team player.

Deadline driven

Demonstrates strong active listening & problem-solving skills.

The ability to work, cooperate, interact and be responsive to others in a respectful manner.

Ability to manage projects, prioritize work and supervise/motivate staff.

Proficient with Oracle (11i and R12) Lotus Notes, Outlook, BMS, Global Scan, Avaya, Assist Edge, Install Base, Smartsheet, E-Automate, WMT, and Five9

.

EDUCATION

Southern Ohio College, Cincinnati, OH Business Management and Administration

References Available Upon Request

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