Data Entry Customer Service
Resume:
Crystal Applon
Stockton, CA *****
209-***-**** (c)
*************@*****.***
OBJECTIVE:
Reliable, service-focused nursing professional with excellent patientcare and charting skills gained through seven years of experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR certified (current).
Nursing Skills
Attention to detail
Good verbal and written communication skills
Consistency
Interpersonal
Record-keeping
Knowledge of medical terminology
Understanding of common disorders
Proper hygiene
Patient Care & Safety
Vital Signs & Patient Monitoring
Privacy / HIPAA Regulations
Patient Advocacy and Support
Blood glucometers
QUALIFICATIONS:
§ Supervisory and Human Resources experience
§ Experience working in dispatch
§ Computer literate with proficiencies in Microsoft Office Suite, Including MS Word, MS Excel, and MS PowerPoint.
§ Excellent customer service, communication, problem solving skills; using her written, oral, and analytical abilities.
§ Capable of multi-tasking, remaining professional in stressful situations, while skillfully coping and solving customers’ complaints and/ or issues.
§ Strong organizational and critical thinking, very motivated, dependable, and flexible.
§ Adept at general office duties, including, but not limited to, data entry skills, operation of office equipment, faxing, multi-phone lines, copying, scanning, emailing, filing, etc.
Experience:
Riverwood Health Care Center –Stockton, CA (8-1-2017- Present)
Provided nursing assistance to residents in a 99 bed long-term-care facility.
Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Certified Nurse Assistant
Arbor Rehabilitation& Nursing Center- Lodi, CA (4/1/15 – 8-12-2017
Participates in Performance Improvement/Risk Management/Safety activities to monitor and improve resident outcomes
Establishes and maintains constructive working relationships with co-workers, residents, families and visitors
Provided nursing assistance to residents in a 99 bed long-term-care facility.
Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Customer Relations
San Joaquin General Hospital- French Camp, CA (7/2011 - 7/2012)
Greeted and assisted customers.
Answered multi-phone lines and responded to customer inquiries.
Documented process to train new assistants.
Executed general office functions, such as data entry, faxing, copying, filing, and emailing.
Supervisor
East Oakland Youth Development Center (6/1996 - 6/1997)
§ Handled all Human Resources issues and placements
§ Conducted interviews for potential employees.
§ Provided quality customer service.
§ Supervised all garden planting, maintenance, and cleaning projects for the center.
Office Staff
San Joaquin Delta College- Stockton, CA (6/1998 - 9/1998)
§ Dispatched for all staff members.
§ Performed general office functions, such as data entry, faxing, copying, filing, emailing, etc.
EDUCATION:
LICENSES/CERTIFICATIONS
San Joaquin Delta College 2013
Nursing Assistant Certification 09-03- 11-2013
Home Health Aide Certification 12-13-2013
I did my Clinical training at Creek side Care Center in Stockton,
9107 Davis Rd Stockton, Ca
MAJOR STRENGTHS
• Protect and support resident rights and assist the individuals to maintain independence
• Familiar with medical terminology and disease control standards
• Hands-on experience in taking vitals and managing care
• Able to maintain neat and arranged patient room
• Adept at aiding residents in activities of daily living including feeding and bathing
• Ability to report and record incidents accurately
· Served trays
Graduated High School-2008
Some College Credits at San Joaquin Delta College
Excellent References Available Upon Request
Contact this candidate