[Jordan Robinson]

[**** Crescent Park Dr. Apt. **03] [Houston, TX 77077] [713-591-862]

[adug2c@r.postjobfree.com]

Summary

Driven individual with knowledge of the sales environment and how to exceed sales targets. Dedicated individual with extensive experience associating with clients, promptly identifying needs, and recommending products and services to accomplish organizations goals. Strong communicator focused on delivering outstanding customer care thus overall increasing organization morale and profits, and self- developmental growth within the company.

Education

• Marshall High School, Marshall, TX

• High School Diploma Business Electives, Graduate 2014

• Houston Community College, still currently attending

• Degree plan 4-year, transfer; Major: Business Management; 28% complete;

• I am currently studying business management so I can be more familiar with the world of business and economics. I do paint and have sold a couple of paintings already. I plan to open my own stable decorative business that will customize products for customers and major franchise operations. When I complete my business management degree, I plan to go back to school for farming and agriculture for my own personal reasons. Experience

[July 2014 – March 2017]

Assistant Manager Sonic 900 East End Blvd S Marshall Tx 75670

• Managed 10 employees successfully in a fast- paced environment through proactive communication and positive feedback

• Offered hands-on assistance to customers, assessing needs and maintaining current relationships between customer and the company

2

• Applied customer feedback to develop process improvement and support long term business needs

• Managed Inventory and Waste Control processes to restore back stock and control inventory costs

• Established and optimized schedules to keep coverage within the store at each station, while monitoring labor with forecast demands for specific time intervals

• Completed daily inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Supported staff development and goal attainment by focusing on skill development (within company guidelines) and job satisfaction

• Monitored cash intake and deposit records, Record progress in sheets in excel to send off to corporate.

• Achieved in turning around a shift with a bad reputation to a shift with good reputation, thus improving business for the store.

• To be able to open and close the store without superior supervision

[October 2017 – December 18]

Assistant Manager Whataburger 2406 E End Blvd S, Marshall TX 75672

• Established and Optimized schedules to keep coverage and service in line with forecasted demands

• Managed Inventory and back-room stock; comprised a list of what was needed and submitted the list via email to the General Management every Wednesday and Friday

(also on special promotional item days)

• Applied customer feedback to develop process improvements and support long-term business needs.

• Monitored cash intake, countdown of registers to relieve an employee, assigning new registers; administering deposits and making drops at the bank

• Recording all the financial transactions of the shift; close out the end of day submit all paperwork to corporate; reopen the system and the store

• Kept employees' files up to date with the essential paperwork needed to work

• Trained and monitored employees to company policy guidelines

• To be able to open and close the store without superior supervision

[February 2018 – July 2019]

Associate/ Bakery/ Deli/ Fresh Cap 1 ı Walmart ı 4006 Estes Pkwy

• Ensured daily sales goals were met by monitoring product capacity on the sales floor

• Maximized customer interactions by promptly identifying needs and wants

• Take customer order if they call the bakery for a cake 3

• Monitor the inventory in the freezer and cooler, send updates into the system and notify supervisors

• Attend weekly meetings about progress in the store

[August 2019- March 2020]

Team Leader ı Nekters Juice Bar ı Houston TX

• Managed Inventory and back-room stock; comprised a list of what was needed and submitted the list via email to the General Management every Monday, Wednesday, and Friday (since the ingredients are made from fresh fruit a truck would have to be order frequently to keep up with promotional items as well as the typical daily menu)

• Recording all the financial transactions of the shift; close out the end of day submit all paperwork to corporate; reopen the system and the store

• Kept employees' files up to date with the essential paperwork needed to work

• Trained and monitored employees to company policy guidelines

• To be able to open and close the store without superior supervision

[November 2021 - December 25th, 2021]

Seasonal call associate ı Academy Sports and Outdoors ı Work from home

• Answer a high volume of calls and satisfy customer's request if available

• Track customers purchases and release said information to them, upon verification of identity

• Handle disgruntled customer calls; assist and please them to retain the customer organization relationship

Professional References

Yolanda Thomas: 281-***-****

She was the General Manager at the time when I was employed at Sonic. Ms. Angie H: 903-***-****

She was my superior Manager when I was working at Whataburger.

Contact this candidate