Customer Service Team Member
Resume:
Aunika
Perry-Conner
Professional Summary
I am a talented and versatile team member who has worked with many organizations for the past 7 years in the retail and customer service industry. I have studied in school marketing for the last 5 years and I'm ready to take on my next role. By starting my experience with work in retail I have learned so much about customer service and how to work with teams and different managers I adapt quickly and learn even quicker. I have always been able to contribute many creative ideas to my managers and coworkers. I'm beyond excited to contribute and help expand a growing company.
Work History
Nordstrom Rack- Merchandising Associate
Columbus, OH 10/2021-05/2022
● Worked closely with individual customers to identify unique needs and supply appropriate products.
● Monitored inventory changes and ordered replenishments for stock to support customer demand.
● Trained and managed merchandising associates to uphold company standards in customer service and product
information.
● Provided positive shopping experience, employing conflict resolution skills when problems arose.
● Worked closely with managers, suppliers, and buyers to stock retail locations.
Walmart Self Checkout Host
Columbus, OH 09/2020-08/2021
● Assisted customers with self-checkout machine operations.
● Diagnosed issues with self-checkout machines and manually processed transactions.
2859 Duvall Lane
Columbus, OH 43207
*********@*****.***
Skills
● Product Launch
Support
● Merchandising
Team Development
● Visual
Merchandising
● Adaptability and
Flexibility
● Customer Needs
Identification
● Theme and Color
Selection
● Originality and
Creativity
Education
Central State
University
Wilberforce, OH
05/2022
Business
Marketing-
Marketing
Management And
Research
● Described products and services in detail to answer customer questions.
● Maintained awareness of product locations to assist customers in finding requested items.
● Operated with daily tools to help locate products.
● Most days I was a cashier.
Central State University-Student Worker
Wilberforce, OH 08/2017-05/2021
● Took and followed detailed directions from others.
● Worked in a team environment to maintain high levels of productivity.
● Answered phone calls and routed callers to appropriate personnel.
● Maintained excellent customer service and positive attitude towards guests, customers and fellow teammates.
● Greeted incoming office visitors, answered questions and directed individuals to office locations.
● Completed clerical tasks such as filing, copying and distributing mail.
● Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
● Managed supplies, processed new orders and maintained inventory organization for the team.
● Collected information for staff and entered into the computer system.
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