Service Representative Customer

KRYSTAL A JOHNSON

*** **** ****, *******, ** ****2, 512-***-****, ***************@*****.***

PROFESSIONAL SUMMARY

Forward-thinking retail management professional successful at coordinating teams and resources to meet short- and long-term demands. Motivate employees consistently to help each reach new levels of performance. Excellent recordkeeping, budget administration, and reporting abilities. Talented retail manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Capable customer service rep, experienced working in challenging environments. Excited about the opportunity to take the next career step with the company I am working with. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hard working, ethical, and detail-oriented.

SKILLS

Project management Staff training Task delegation Schedule management Scheduling Multitasking Written communication Public speaking Social perceptiveness Planning Google Drive EXPERIENCE

Customer Service Representative Manager August 2008 - Current Capital City Distribution Austin, Tx Maximized employee performance with effective training and close mentoring. Directed daily store operations, including staff management, task delegation, merchandising, and customer service. Managed daily workloads by organizing effective schedules and delegating tasks. Kept all paperwork current and compliant with internal standards and legal requirements. Oversaw employee training and all staff management tasks. Contributed to effective decision-making with detailed reports on daily operations. Collaborated with team members to meet daily demands and handle challenging projects. Updated office files daily and kept records organized. Assisted with tasks and work duties during slow periods to maintain team productivity. Approached and solved work problems with initiative and sound judgement. Developed solid relationships with staff, customers, and vendors. EDUCATION

McCallum high school, Austin, Texas May 2007