Certified Paralegal Litigation Case Management Legal Research
Resume:
LUANA KOOKER
Paralegal
CONTACT
SUMMARY
Paralegal with 15+ years of experience utilizing refined interpersonal and multi-tasking skills to aid in the management of 80+ cases weekly. Working individually and collaboratively with teams of 30+ members to drive revenue by $2,890,000 quarterly and decrease project completion.
Possesses an aptitude for quality, compliance, data entry, due diligence, legal document preparation
adug0v@r.postjobfree.com
Henderson, NV
PROFESSIONAL EXPERIENCE
ASSISTANT PROJECT MANAGER, Training Program April 2022 July 2022
Performs law-related tasks under the direction of the eDiscovery Manager and enterprise
attorneys, handling data preservation, compliance, collections, data management, discovery,
research, investigations, and pleadings
EXPERTISE
LEGAL ANALYSIS
PARALEGAL SUPPORT SPECIALIST, Amazon Remote June 2021 - April 2022
E-DISCOVERY
PROCESS IMPROVEMENTS
BUSINESS INTELLIGENCE
CASE MANAGEMENT
PROCESSING
LEGAL SUPPORT SERVICES
DATA MANAGEMENT
COMPLIANCE
COMMUNICATIONS
LEGAL TROUBLESHOOTING
Acts a liaison between corporate attorneys, employees, outside counsel, and leadership,
providing legal support services and executing related functions, demonstrating an ability
to work both independently as a part of a team
Serves as the primary point of contact for service of process functions, monitoring the
legal intake inbox for requests and creating a process and procedures manual to
streamline functions and maintain consistency while reviewing file management, court documents, papers, and filings to ensure accuracy prior to processing, identifying discrepancies and taking appropriate corrective action
LEGAL ANALYST II, Sprint Corporation Reston, Virginia March 2012 - September 2020
Acted a liaison between corporate attorneys, employees, outside counsel, and leadership,
providing legal support services and executing related functions, demonstrating an ability
to work both independently as a part of a team
CERTIFICATION
Served as the primary point of contact for service of process functions, monitoring the
legal intake inbox for requests and creating a process and procedures manual to
streamline functions and maintain consistency and supported the protection of
enterprise assets, flagging potential threats placed on legal hold to retain related
documents and information
PARALEGAL CERTIFICATE
George Mason University
TECHNICAL SKILLS
Performed law-related tasks under the direction of the eDiscovery Manager and enterprise
attorneys, handling data preservation, compliance, collections, data management, discovery,
research, investigations, and pleadings and reviewed court documents, papers, and filings to
ensure accuracy prior to processing, identifying discrepancies and taking appropriate
corrective action
PROCESSING TOOLS:
Microsoft Office Suite, Lotus
Notes, SharePoint
LITIGATION SOFTWARE:
Demonstrated attention to detail and data quality in obtaining, organizing, and managing sensitive
content before entering complaints, petitions, summonses, warrants, orders of commitment, case
updates, and form documents into an automated processing system while managing
expectations by ensuring the delivery of the quality communication and hands- on customer
service through digital and written correspondence
Legal Hold Pro, Legal Tracker,
CSC Navigation (Power brief)
ENTERPRISE TOOLS:
Qualcomm Eudora, Pine
Mail, Catch, Single View, EON,
Monitored case schedules and filing deadlines, carefully analyzing case-related documents,
conducting witness interviews, and preparing responses for a variety of litigation and pre-
litigation demands, subpoenas, and small claims while attending industry-relevant training
sessions to expand on communication, data and matter management, and discovery skills
Ensemble/CSM
MANAGEMENT SYSTEMS:
PeopleSoft, Siebel Systems,
Siebel LINX, Remedy Service
SENIOR FINANCIAL ANALYST, XO Communications Herndon, VA Jan 2010- Nov 2011
Desk Ticketing System, Order
Tracking System (OTS), Sybase/
Vision, Dun & Bradstreet
Assessed financial data and generated variance reports to identify, resolve, and respond to
commission payment discrepancies and offer recommendations for process improvements
and mitigation strategies and conducted reporting, research, and month-end analysis of
commission reports
Global Decision Maker and
Assessment Manager
OPERATING SYSTEMS:
Calculated commission for sales team, maintaining accuracy, integrity, and timeliness of
calculations to ensure compliance with audit policies and controls
Reflection X, Windows, Linux,
OS, Unix, Solaris
LEGAL COMPLIANCE ANALYST, Neustar Inc., Sterling, VA January 2009 - February 2010
OTHER:
Safeguarded process improvement efforts by conducting regular quality and compliance
audits and recommending methods to mitigate discrepancies in existing practices
FTP Software, Arbor Kenan,
Dashboards, PowerShell,
Cognos
Conducted legal research to support documentation requests for civil proceedings, court orders,
and search warrants in criminal investigations and resolved, documented, and followed-up
complaints, inquiries, and problem ticket items, teamwork, multitasking, verbal communication
Managed data preservation, collections, compliance, and data management by applying culminated time-management and report management skills decreasing overhead loss by 3% quarterly
Contact this candidate