Brittany Thompson

Hard worker. Good worker. Great attitude.

Norcross, GA

I am an aspiring Esthetician and currently enrolled in school. I have completed 791 hours of cosmetology and I plan to use that as the foundation for Esthetician School. I am very bubbly, outgoing, and I adapt well to change.

Willing to relocate to: Norcross, GA - Peachtree Corners, GA - Lawrenceville, GA Authorized to work in the US for any employer

Work Experience

Hostess/To-Go Specialist

Hooters - Duluth, GA

May 2020 to Present

• Answered all telephone calls

• Coordinated seating and organized reservations

• Greeted customers with a smile and friendly customer service.

• Retrieved, taken, and made sure customers orders were correct before cashing customer out.

• Upheld a high standard of customer service

• Cleaned and prepared tables

• Monitored training of new employees

• Accommodated and managed private parties

Quality Control Inspector

Bard Industries - Covington, GA

November 2017 to April 2019

1. Follow all Inspection procedures as indicated by company policy. 2. Make sure all products meet company and consumer guidelines. 3. Organize and understand all tracking and shipping qualifications. 4. Meet deadlines as noted by company and consumers. 5. Keep all working environments clean and sanitized at all times. 6. Use tools and machinery used for measurement such as a vernier caliper, calibrator, and thick steel ruler.

7. Be familiar and communicate effectively with shippers and package handlers. 8. Be a team player as well as initiative to problem solve independently. Front Desk Receptionist

Choice Hotels International - Decatur, GA

September 2015 to October 2017

Answer phones, create reservations, check in customers with fast friendly customer services.

• Answered all customer questions

• Made copies and scanned documents

• Input guest information

• Greeted guests

• Checked in guests for their reservations

• Prepared financial reports

• Maintained office records

Comfort Inn and Suites

Choice Hotels International - Morrow, GA

April 2012 to September 2015

1. Answer phones with an upbeat friendly tone.

2. Maintain and balance register using cash and credit card transactions. 3. Assess customers needs and preferences and select the best suitable room. 4. Schedule pick up and drop offs from the airport using a transportation service. 5. Maintain an organized and clean workspace at all times. 6. Make reservations, as well as inform customers on current events and restaurants nearby. 7. Assess housekeepers needs, concerns, and schedules. Education

Enrolled in Esthetician School in Esthetician

Elaine Sterling Institute - Duluth, GA

Present

791 hours completed cosmetology in Cosmetology

Georgia Tech - Swainsboro, GA

August 2019 to July 2020

High school diploma

Cedar Grove High School - Decatur, GA

August 2002 to May 2006

Skills

• Cash Handling

• Auditing

• Front Desk

• Guest Services

• Night Audit

• Phone Etiquette

• Computer Skills

• Sales Experience

• Clerical Experience

• Upselling

• Restaurant experience

• Conflict management

• Supervising experience

• English

• Office Management

• Microsoft Word

• Quality Inspection

• Calipers

• Host/Hostess

• Quality Control

• Serving Experience

• Assembly

• Microsoft Excel

• Microsoft Powerpoint

• Proofreading

• Micrometer

Certifications and Licenses

OSHA General Industry Safety and Health

Present

Safe Serve

Present

Assessments

Customer focus & orientation — Proficient

January 2021

Responding to customer situations with sensitivity Full results: Proficient

Mechanical Knowledge — Proficient

January 2021

Understanding and applying mechanical concepts and processes. Full results: Proficient

Work style: Reliability — Expert

January 2021

Tendency to be dependable and come to work

Full results: Expert

Front desk agent (hotel) — Proficient

January 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Memorization — Highly Proficient

January 2021

Committing product or merchandise information to memory and recalling it at a later time Full results: Highly Proficient

Proofreading — Familiar

February 2021

Finding and correcting errors in written texts

Full results: Familiar

Food service: Customer situations — Highly Proficient February 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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