Property Manager Customer Service

BM Brittany Maurer

Austin, TX ***** 512-***-**** adug03@r.postjobfree.com

PROFESSIONAL

SUMMARY

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of rental markets for multifamily properties and impressive financial management skills.

Proficient in Yardi, Onesite, and Yeildstar softwares. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Seasoned agent, bringing proven skills in negotiating, preparing and finalizing Texas housing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

SKILLS Customer Service

Prospecting Assistance

Market Trend Analysis

Violation Resolution

Local and State Laws

Dispute Handling

Performance Assessment

Background Checks

Deposits Management

Tenant and Owner Liaising

Complaint Investigations

Vacancy Marketing

Business Partnerships

Sales Techniques

Code Compliance

Property Marketing

Property Tours

Local Market Conditions

Model Property Preparation

Administrative Leadership

Fair Housing Policies

Security Management and

Enhancement

Security Deposit Refunds

Insurance Coordination

Legal Issue Resolution

Collections Actions

Competitive Research

Sales and Marketing Aptitude

Financial Transactions

Property Management Software

Understanding

Vendor Contracts

Phone and Email Etiquette

Screening Processes

Tenant Relations

Tenant Eligibility Determination

Social Media Engagement

Administering Social Media

Accounts

Contractual Obligations

Fair Housing Laws Knowledge

WORK HISTORY SARGEANT AT ARMS 03/2010 to 10/2012

Texas State Capitol Austin, TX

Worked for the Texas house of representatives and Senate during session. Ran letters between houses, and to different committees. I was a receptionist for all of the lobbyists.

And I was stationed to work in the chamber while bills were being passed. LEASING SPECIALIST 06/2017 to 09/2020

Waters Edge Apartment Homes Austin, TX

Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Set appointment times for individuals to tour facilities and see available units.

Worked with property managers to maintain market readiness and facilitate smooth transitions.

Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.

Distributed and followed up on tenant renewal notices. Showed apartments to potential tenants and answered questions regarding community.

Processed security deposit refunds.

Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.

Drafted comprehensive marketing and leasing plans. Developed and implemented resident activities and identified problem vacancies.

Developed and implemented tactical marketing plans. Pleasantly greeted visitors to office, asked questions and offered assistance.

Managed over thousands of leases by preparing for renewals and vacancies and enforced occupancy and payment terms. Kept meticulous records of correspondence between management and tenants.

Marketed property to local businesses through collateral, emails and phone calls.

Escalated major issues to property manager for immediate remediation. Created proposals, lease offers, and documents for incoming and current tenancies.

Created and submitted daily reports on leasing activities. Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.

Monitored performance of individual leasing agents and coached on successful strategies.

Resolved conflicts between tenants regarding noise, encroachments and parking.

Trained leasing professionals on regulatory requirements, company policies and office procedures.

Invited prospects to fill out application upon completion of property tour. Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.

Toured property with prospective tenants and provided wealth of information in regards to its key features.

Kept accurate records of all resident and tenant correspondence. Collected, completed and processed lease applications. Developed policies and procedures for effective property management. Performed background checks on hundreds of apartment applicants. Validated rental eligibility by using bassham's verification process. LEASING AGENT 01/2015 to 06/2017

Liberty Group Ltd Austin, TX

Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Worked with property managers to maintain market readiness and facilitate smooth transitions.

Performed background checks on over hundreds of apartment applicants. Developed policies and procedures for effective property management. Collected, completed and processed lease applications. Trained leasing professionals on regulatory requirements, company policies and office procedures.

Processed security deposit refunds.

Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.

Created proposals, lease offers, and documents for incoming and current tenancies.

Escalated major issues to property manager for immediate remediation. Marketed property to local businesses through collateral, emails and phone calls.

Developed and implemented tactical marketing plans. Developed and implemented resident activities and identified problem vacancies.

Validated rental eligibility by using our corporate's verification process. Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.

Managed over hundreds of leases by preparing for renewals and vacancies and enforced occupancy and payment terms. EDUCATION Business Management Business Communications 10/2012 Ashworth College, Norcross, GA

ACCOMPLISHMENTS Certificate of appreciation from the Sargeant of the Texas State Capital. My objectives- The chief factor for me will be the progress of the company. For that, I will implement various plans. I will seek advices from my seniors, to help me understand where I am, and where I should go. And go above and beyond my duties in my position, leaving my company with the utmost positive reflection.

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