Christine Delva

Roselle, NJ *****

adufzv@r.postjobfree.com

347-***-****

Skills

•Experienced in Oracle, Maximo, Movaris, GEOTAB, Smart data, Microsoft Office Suite

•Excellent attention to detail; communication skills, both verbal and written.

•A proactive approach when managing heavy workloads and clients.

Work Experience

Front Desk Patient Coordinator

Bedford Medical Services P.C

Brooklyn NY/ NJ

October 2019 to June 2022

Opened and maintained customer accounts by recording account information, and resolve customer complaints via phone, email, mail, inbound and outbound

Performing both administrative and clerical work, including data entry and printing, organizing, copying, and filing division documents and records

Kept records of customer interactions, transactions, comments, and complaints.

Route incoming calls to appropriate intake staff.

Prepping doctors’ logs and greeting patients.

Office Assistant

UPS - Brooklyn, NY

November 2018 to May 2019

Performing clerical work, including data entry and printing, organizing, copying, and filing division documents and records.

Identify customers’ needs, information, research the issue and provide solutions or alternatives.

Ability to multi-task, set priorities and manage time effectively.

Coordinate with managers and effectively manage multiple deadlines and projects.

Payroll and employee timecards for a group of 60-85 employees.

Administrative Assistant/Clerical Associate

NYCHA DEPARTMENT OF PAINT ADMINISTRATION – New York, NY

August 2017 to May 2018

Performing both administrative and clerical work, including data entry and printing, organizing, copying, and filing division documents and records.

Prepare and maintain program records, written reports, daily and monthly statistics.

Ability to evaluate/interpret information and make independent judgments/decisions.

Conduct regular audits of programs files to ensure compliance with guidelines and protocol.

Effectively supervise and organize a group of 55-75 employees throughout the day.

Engaging with the public who call, email, or appear at the agency with requests for information, with requests for educational materials.

Researching records and preparing routine reports for the staff.

Troubleshoot and resolve issues.

Coordinate with managers and effectively manage multiple deadlines and projects.

Types routine documents and correspondence; prepares, retrieves, and enters data for reports and databases; sets up and maintains filing systems and another clerical tasks.

Coordinate or assist client benefit meetings and presentations.

Provide training and assistance to subordinate staff in techniques of program implementation and management.

Organize and attend meetings; write detailed minutes, progress reports, and follow up.

Provided operational support, including scheduling meetings; typing minutes; agenda; PowerPoint presentation and reports when required.

Manage special projects; prepare relevant reports and presentations as assigned.

Call Representative

New York City Housing Authority - Queens, NY

August 2014 to April 2017

Manage large amounts of inbound and outbound calls in a timely manner.

Obtained residents information by answering telephone calls; verifying information; intake information and complete a work order for complaint.

Schedule, coordinate and confirm appointments for intake specialists.

Ability to deal with irate residents using excellent interpersonal-communication skills.

Answered incoming calls from residents to take orders, answer inquiries and questions, handle complaints, and provide information.

Respond to questions and requests for information.

Education

Bachelor of Technology in Hospitality Management

New York City College of Technology, CUNY - Brooklyn, NY, US

2015 to 2018

Associates Degree of Liberal Arts in Liberal Arts

Kingsborough Community College - Brooklyn, NY, US

2009 to 2012

Certifications and Licenses

Medical Coding

June 2022 to August 2023

Contact this candidate