Customer Service Call Center Medical Records ROI
Resume:
Latisha May
I am a very efficient, effective, and dedicated worker who would love to become an asset to your company.
Osceola, AR 72370
***********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Assembler
Denso Manufacturing Arkansas - Osceola, AR
March 2022 to June 2022
Assemble HVAC units for Honda, Toyota, and Mazda.
Amazon Fulfillment Associate
Amazon - Little Rock, AR
November 2021 to March 2022
Inspect and sort products for packing and shipping Machine Operator
Georg Fischer LLC - Little Rock, AR
November 2020 to September 2021
Inspect all parts for quality before assembling plastic piping units, run the plastic wrap machine and shrinking oven, inspect again before packing, and prepare pallets for shipping. Documenting every step and order
Runner
Sudexo at St Vincent's Rehab - Sherwood, AR
June 2020 to November 2020
Help prepare and run food trays to the patients in the St. Vincent's hospital and the rehab. Clean and sanitize all material and provide customer service to all patients and staff. Machine Operator
Pernod Ricard - Fort Smith, AR
February 2019 to June 2020
I was machine operator for 5 out of 6 machines on my line. Monitor production, check quality, and trouble shoot and fix any problems, including settings and mechanical. Customer Service Representative (CSR)
Bank of America via Sykes - Fort Smith, AR
May 2019 to August 2019
Deliver expedient and friendly customer service to our credit card and checking/savings clients by updating personal and account information, processing payments, helping clients understand their statements, redeem points and rewards, close
accounts and put requests in for credit line increases. Dry Staging/Stager 1
Dry Stagers
Pepper Source, LTD - Fort Smith, AR
April 2018 to May 2019
Prepare all needed ingredients for the recipes being processed, verify all ingredients and amounts, and maintain all food and safety requirements
Team Leader
Burlington Coat Factory Department Store - Fort Smith, AR May 2017 to April 2018
Lead the flow team in unloading, sorting, ticketing, censoring, and stocking merchandise. Lead the Markdown team. Was
the VOICE leader for the flow team, met with managers to discuss employees questions, comments, suggestions, and concerns. Also cashiered.
Medical Records Clerk
Dr. Marsh's Ear, Nose, &Throat - Fort Smith, AR
August 2014 to February 2015
Responsibilities
Updated and maintained all patient records. Answered phones, scheduled appointments, data entry, mailed, scanned, and faxed necessary documents for insurance and various other purposes. Accomplishments
I helped maintain and run an efficient, effective and organized office. Upheld all policies and regulations. Brought positivity and politeness
Skills Used
I used my eye for detail and my gift of efficiency and effectiveness to keep the office easily utilized. Education
H.S.Diploma in education in education
Northside Sr. High - Fort Smith, AR
1997 to 1999
Skills
• Filing, Time Management, Customer Service, CSR, Call Center, Customer Support, Customer Care, Basic Math,
Medical Terminology, Typing
• General Labor
• Assembly Line
• Laundry
• Medical Receptionist
• Medical Records
• Medical Scheduling
• Medical Office Experience
Assessments
Verbal Communication — Highly Proficient
October 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Scheduling — Highly Proficient
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Problem Solving — Expert
October 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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