Support Representative Crew Member

Melissa A Beery

*** ******** ***** ****, 719-***-****

Colorado Springs, CO 80915 ********@*****.***

Skills

Staff Development Time management HR related tasks Employee relations Hazwaste training/clean up Management experience Proficient in Office products Work History

Warehouse Team Member, Amazon August 2021 - Present

● Associate Safety Committee

● Austin program tasks - input, assign and closing

● Safety Team Assistant - Excel documents, Powerpoint presentations, Product design, Sign placement

● Ops Projects

● Asset Tagging

● AI Tasks

Head Cashier, Big R June 2020 - August 2021

● Training new cashiers, Assigning tasks, Conducting meeting and accounting,

● Implementing new ideas, Changes and safety guidelines.

● Answering phones, routing calls to the proper department

● Customer service to include assisting with locations with in store, price and changes

● Hazwaste/Training clean up - Gas/Oil/Chemicals

Transcriptionist, Deposition Services, October 2019 – June 2020

● Create written versions of audio or video recordings, meetings, and conversations

● Listening to audio and translating it into long-form text

● Reviewing drafts of written transcriptions

● Liaising with clients to make sure they're happy with the final documents

●

Sortation Associate, Amazon Inc. November 2018 - July 2019

● Sorting packages and envelopes based on size and destination

● Operating dollies, pallet jacks and scanning equipment

● Unloading trucks, loading vans

Intake Agent, Evicore Healthcare March 2016 ~ September 2016

● Setting up new pre-authorizations for radiology and cardiology procedures for multiple insurance companies.

● Customer services roles of checking case status, researching denial reasons.

● Making changes to existing authorizations.

Manager Backup, Overnight Crew Member, Safeway November 2014 ~ May 2015

● Back up to managers to close, order and manage night crew of 8.

● Operate a cash register for cash, check and credit card transactions.

● Meet incoming trucks, divided into departments and transport to store floor with pallet jacks and electric pallet jacks.

● Realigned merchandise throughout the assigned section to give shelves a professional appeal.

● Hazwaste/Training clean up - Gas/Oil/Chemicals

Overnight Crew Member, Walmart February 2014 ~ October 2014

● Operate a cash register for cash, check and credit card transactions.

● Meet incoming trucks, divided into departments and transport to store floor with pallet jacks and electric pallet jacks.

● Realigned merchandise throughout the assigned section to give shelves a professional appeal.

● Hazwaste/Training clean up - Gas/Oil/Chemicals

Technical Support Representative, WOW Cable Company February 2013 ~ July 2013

● Quickly and efficiently resolving customer cable, internet and home phone technical issues.

● Scheduling for field technicians for unresolved issues.

● Documenting interactions in details on customer account history.

● Occasionally taking payments, answering billing questions and new customer accounts set up.

● Identifying potential sales and cross-selling opportunities. Customer Service Representative, Time Warner Cable March 2010 ~ December 2012

● Sales and technical support handling high volume of incoming phone calls.

● Selling upgrades and customer retention.

● Troubleshooting cable, internet and home phone issues. Scheduling field technicians for unresolved issues and sales upgrades.

Tier 1 Technical Support, Premiere Global October 2007 ~ June 2009

● Assisting with web and audio-conferencing needs via customer service, account changes, maintaining a level of security for all clients.

● Assisting client's software downloads for the web conferencing and making adjustments to audio conferences to correct audio disturbances.

● Part of a mentoring program to assist with the training of new hires.

● Assisted with building and maintaining the quality assurance department requirements for the team and implementing them into practice.

Wireless Data Technical Support, PRC June 2006 ~ October 2007

● Assisted the training department with retraining on new products, policies and services.

● Quality assurance team assisting with Training and monitoring of incoming calls into the call center.

● Troubleshooting various electronic devices

● Customer service duties ranging from billing inquiries to account modifications and payments. Station Manager, Pilgrim Communications November 2002 ~ October 2005

● Opening and Closing the building.

● HR roll of recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.

● Supervised a sales force of 20 sales associates.

● Supported the sales team in writing proposals and closing contracts.

● Maintained FCC public logs, conducted EAS system tests weekly.

● Payroll, petty cash and deposits.

Education

High School Diploma ~ January 1999 GED ~ September 2001

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