KI

KIRSTEN IVLIYEV

***** **** *** ** *,, Tacoma, WA, 98445, US • 253-***-**** • adufuv@r.postjobfree.com Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Experienced Customer Service adept at building effective processes and obtaining reliable, accurate information for business decision making.

Dynamic communicator who consistently outperforms company goals and expectations. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of Customer Excellence!

Professional with 10+years of progressive experience in the field who is highly organized and detail-oriented. Inventory managementInventory management

Excellent customer service skills

Staff training and development

Detail-oriented

Business Strategy

Goals and performance

Database management

Customer-oriented

Behavioral Interventions

Goal setting and implementation

Social perceptiveness

Superior communication skills

Data analysis skills

Critical thinking

Exceptional Problem resolution

Inbound Customer Service

Front desk operations

Travel and transit oversight

Sound judgment

Database and user interface software

Voice and Data Technology

Customer database management

Strong interpersonal skills

Results-oriented

Time management skills

Multi-line phone proficiency

Client-focused

Filing and data archiving

Schedule management

Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and

approaches.

Advanced MS Office Suite

Contract negotiation/review/drafting

Multi-Task Management

Conflict and dispute resolution

Strategic planning

Customer needs assessment

Reports generations & analysis

Quick learner

2010 High School - Challenger High School - Spanaway, WA 2012 BBA - Nursing - University of Washington - Tacoma, WA PROFESSIONAL SUMMARY

SKILLS

EDUCATION

6/11 to 11/18 ABA Therapist - FEAT Families for Effective Autism Treatment - Bellevue, Wa Educated patients on preventive measures, a healthy lifestyle, and procedures to achieve the best possible patient outcomes.

Collaborated with [my team] to develop appropriate treatment plans for patients in both written and oral formats. Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.

Assisted patients in dealing with the realities of [Type] diagnoses and coping skills development. Looked for industry trends on social media and through online sources. Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.

11/13 to 4/20 Behavior Therapist - Mind Source Center - Covington, WA Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.

Use specialized techniques, solution-focused strategies, and a multi-systems approach to provide therapy to families. Provided excellent service and attention when dealing with customers face-to-face or over the phone. Outlined behaviors and interventions in take-home notes for parents. Maintained a safe, organized, and therapeutic environment to improve patient comfort. Documented behaviors and treatments for patients and their families to achieve measurable goals. Used behavior intervention plans to encourage and assist clients in reaching their full potential. Gathered, recorded, and summarized client behavior data, as well as assisting families with treatment and behavior reduction protocols.

Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized. Went to the client's home, school, or social setting to conduct discrete trials or shape verbal behavior while using a technology platform to record real-time data.

Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.

Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.

Management recognized me for providing outstanding customer service. Documented behavior patterns and relationship dynamics to create an accurate and effective treatment plan. Collaborated with a cross-functional treatment team to develop and facilitate skill acquisition and behavior reduction assessments to establish a care plan.

5/07 to 8/11 Store Manager - Little Ceasars - Tacoma, Washington Manage point-of-sale systems, focusing on accuracy and efficiency.Was in charge of Little Ceasars start-up's & daily operations, which included staffing and training, employee compliance, inventory control, and financial functions.Increased sales by creating and analyzing weekly inventory reports.Hired staff members who brought talent, enthusiasm, and experience to an already talented team of [employee]s by recruiting, interviewing, and hiring them.Examined performance data in order to track and measure productivity, progress toward goals, and activity levels. Was in charge of Little Ceasars start-up's & daily operations, which included staffing and training, employee compliance, inventory control, and financial functions.

Increased sales by creating and analyzing weekly inventory reports. Hired staff members who brought talent, enthusiasm, and experience to an already talented team of [employee]s by recruiting, interviewing, and hiring them.

Examined performance data in order to track and measure productivity, progress toward goals, and activity levels. Generated repeat business by providing exceptional customer service and positive engagement. WORK HISTORY

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