Customer Service Representative
Resume:
Lacouillia Foster
*** ********* *****, *******, **, South Carolina, 29687, US
***********@*****.***
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. To align with the organization's mission and values, creates a dynamic and positive workplace culture. Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. Mentoring and training others in best practices has been a part of history. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Customer Service Representative with [Number] years of retail experience in fast-paced, team-oriented environments.
Individual who is friendly and can work well in a group setting. Team leader with 14 years of experience and progressive advancement management. Minute taking
Computer proficiency
Presentation and facilitation
Loss prevention
Problem resolution
Employee scheduling
Budgets
Technical knowledge
Personnel training and development
Process improvement
Planning and implementation
Scheduling
Team Leadership
Employee evaluations
Strong communication skills
Cash handling accuracy
Troubleshooting skills
Communications
Flexible schedule
Policies and procedures
Creative problem solving
Staff training and development
Customer service
New employee mentoring
High School - 1988
Wade Hampton High School - Greenville, SC
Professional Summary
Skills
Education
Team Lead - April, 2020 to October, 2022
Walmart - Greenville, SC
Held meetings with employees to assess performance and devise improvement strategies. Operated all [Type] machinery safely to reduce workplace accidents. Was in charge of a team of [Number] customer service representatives who assisted [Type] customers. Assigned daily employee tasks and kept track of their progress. Did cross-training and backed up customer service managers. Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices.
I'm in charge of dealing with and resolving any problems or issues that arise. Trained team members in customer service techniques and gave them feedback and encouragement in order to help them meet their sales targets.
Hired, trained, and mentored staff to maximize effectiveness. Kept work areas clean, organized, and safe to promote efficiency and team safety. I'm holding regular 1:1 meetings with team members to get to know them better and to help them understand what they're trying to accomplish and how they're going to do it. Kept track of counts and sorted completed work to make shipping and additional processing easier. Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts. Mentor and train junior and new employees.
Was in charge of coordinating the efforts of customer service representatives. Receipts, employee hours, and inventory movements were all tracked by me. Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds.
Assistant Manager - August, 2004 to February, 2020 Walmart - Taylors,, SC
Worked with the team to improve efficiency on various projects. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Communicated with managers from other departments to maintain transparency. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency.
Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
Interacted with customers to assess their needs and recommend products or services. Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand.
Keep track of all transactions on a daily basis and generate invoices and reports for the manager. Instructed team members on how to implement successful operational and sales strategies. Analyze customer feedback and make recommendations for how to improve processes and service levels. Developed and implemented a workplace safety incentive program that resulted in [Number] years with no Workers' Compensation claims.
Developed and implemented a workplace safety incentive program that resulted in [Number] years with no Workers' Compensation claims.
I'm in charge of scheduling, inventory control, and stocking. Provided excellent customer service in a timely manner. Advanced to keyholder and assistant manager-in-charge in the absence of the manager. Looked over sales and gross profit reports to see what options there were for expanding the market. Assist customers in locating products.
Communication with customers
Was in charge of training employees and supervising production staff, department heads, and shift managers.
Supervising, money handling, store opening/closing, and banking procedures during my shift Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
Work History
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