SHONTA HOLLINS

**** ******** ***** *** * Madison, Wi Apt 3-773-***-**** aduftk@r.postjobfree.com

PROFESSIONAL PROFILE

Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Consistently successful in motivating and leading team members to top performance.

Manage time and priorities to meet established deadlines.

Capable of working as a team member and independently to meet goals and objectives.

Communication Platforms – Zoom and Skype.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 35 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Shopbop Amazon – Madison, WI 05/2014 – Present

Lifestyle Staffing Amazon – Madison, WI 10/2013 – 05/2014

Operations Specialist / Warehouse Associate

Pick orders from various locations in the warehouse and load onto pallets.

Pack orders and place boxes on the line to be sorted and labeled for shipping.

Conduct quality assurance inspections.

Maintain safe operating environment and work effectively in a fast-paced, deadline-driven environment.

Keep accurate logs of work performed.

Wendy’s – Chicago, IL 05/2007 – 09/2013

Shift Manager / Key Holder / Customer Service

Oversaw establishment while on duty.

Promoted from Crew Trainer to Shift Manager in 2011.

Ensured all employees followed food safety procedures, filled out necessary shift paperwork, inventoried supplies, evaluated cash drawers, and made bank deposits.

Hired, trained, and guided store employees in delivering excellent customer service.

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