Sales Associate Front Desk

LISA M ALEXA

**** ******* *** *** *

SIOUX CITY, IA 51106

712-***-**** (Cell)

***********@*****.***

Professional Summary

I have 22 years of experience, including as a VOCATIONAL REHABILITATION DIRECTOR, EMPLOYMENT SPECIALIST and a RESIDENTIAL COORDINATOR - CONSULTANT and in industries including SOCIAL SERVICES. I hold a MASTER OF SCIENCE DEGREE in REHABILITATION ADMINISTRATION in COUNSELING from DRAKE UNIVERSITY and a BACHELOR OF SCIENCE DEGREE in BUSINESS MANAGEMENT & SOCIOLOGY from MORNINGSIDE COLLEGE.

Professional Experience

Work History+ Add Work History

PSR

Mercyone

August 2022 - Current

Front desk duties of answering phones, scheduling appointments, checking patients' into system, checking out, verifying insurance. Complete medical records by scanning and sending off as requested, completing referrals as requested from doctor's

Regional Transport Rep/Mailroom Supervisor

MERCYONE, SIOUX CITY, IA AUG 2021 to 2022

Receive & distribute incoming mail into correct mailboxes as addressed. Route all outgoing mail to appropriate pickup locations. Route all inter-office mail to correct offices & labs for reports. Greeted vendors and staff appropriately and assisted with all questions & concerns. Reported to EVS Manager and attended staffings/training when needed.

HOUSEKEEPING

MANNING REGIONAL HEALTHCARE CENTER, DES MOINES, IA Dec 2019 to Feb 2020 Worked in the ER & Acute areas. Sanitized & cleaned Nurses station, and patients' room while occupied and after discharged. Sanitized & cleaned Surgery rooms, Physical Therapy department, Pharmacy & offices along with Chemo prep rooms, Senior meeting rooms & offices, Hallways and Public Restrooms. Kept housekeeping carts supplied for shift and co-workers. Provided patients and visitors with accurate information and customer service at all times.

ASSOCIATE CLERK - DELI DEPT

HY-VEE, DES MOINES, IA Oct 2019 to Dec 2019 Assisted customers with request of different deli meats and cheeses. Checked incoming freight and rotated for freshness. Assisted with making sure the deli and cheese case was filled at all times for customer selections. Assisted with cleaning duties, opened and closed the department daily. Other duties as assigned and needed. ASSOCIATE CLERK - MEAT DEPT

FAREWAY FOOD STORE, SIOUX CITY, IA July 2019 to Sept 2019 Assisted customers with request of different cuts of meat, deli and cheeses. Prepared different salads to be purchased in the department. Checked incoming freight and rotated for freshness. Assisted with making sure meat case was filled at all times for customer selections. Assisted with cleaning duties, opened and closed department daily. Other duties as assigned and needed.

SALES ASSOCIATE

EARL MAY GARDEN CENTER, SIOUX CITY, IA April 2019 to July 2019 Assisted customers with plant and garden items and questions. Cashiering duties and setup of deliveries for customers for plant/landscaping of households. Stock and sold merchandise throughout the store and garden center. Checked in daily arrivals of merchandise and displayed where needed. Opened and closed store including bank deposits mostly daily. Attended training for customer satisfaction on different plants, seeds, trees and shrubs. Other duties as assigned and needed. FAMILY TEAM MEETING FACILITATOR

TRANSITIONAL SERVICES OF IOWA (TSI), SIOUX CITY, IA Dec 2018 to May 2019 Work with families to coordinate family team meeting which included DHS, Family Service Coordinator, and Attorneys for the parents and children involved. Coordinate meetings to be held with all parties involved in the case through the state. Conduct and facilitate the meeting so each party had their input into the case situation. Compile the notes from the meeting into a state regulated format and distribute to all parties involved and the courts.

BEHAVIORAL HEALTH INTERVENTION SERVICES (BHIS)

TSI, SIOUX CITY, IA Feb 2019 to May 2019 Worked with children and adults with behavior issues to help with coping skills for everyday activities. Conducted individual and family sessions to teach skills to assist these individuals with day to day issues that arise. Work with DHS and Foster Parents to arrange appropriate meeting times for all parties involved. Transport individuals to appropriate meeting places and/or transport children from daycare or school as needed. Complete state regulated notes on the lessons taught and the outcome of these lessons for each individual and/or family. Work with different insurance agencies to make sure the services are covered and the amount authorized to be in compliance.

FRONT DESK AGENT

HILTON GARDEN INN, SIOUX CITY, IA Aug 2018 to Nov 2018 Assisted guests with checking in or out. Assisted with making and cancelling reservations. Assisted guest with requests while staying on the premises. Maintained front lobby. Updated reports for housekeeping each shift. Updated reports for other team members to keep them up to date on incoming arrivals and departures. RECEPTIONIST Oct 2015 to Apr 2018 BIOLIFE PLASMA, SIOUX CITY, IA Scheduled appointments. Compiled new files, organized and maintained files. Answered phones and assisted callers. Took messages. Greeted visitors. Assisted new clients on the intake process including paperwork and computer entries. Assisted the Nurses with the physicals, taking notes and data entries. Replied to incoming correspondence and managed calendars. VOCATIONAL REHABILITATION DIRECTOR Jan. 2014 to Sept. 2015 OMAHA TRIBE OF NEBRASKA, MACY, NE

Started new grant awarded program. Responsible for starting it up and getting it running. Duties included but not limited to:

*Setup program with Procedure Manual, files and database

*Worked with Federal Reps to ensure compliance of all Fed Regulations

*Provide orientation to new interested clients

*Determine eligibility after evaluating provided medical records for each client

*Provide career counseling, interest inventory activities and research for career opportunities

*Evaluate prior work skills and potential skills to determine job goal

*Provide testing (ASSET & TABE) as needed to determine educational levels for post-secondary training options

*Complete Individualized Plan for Employment for each client

*Provide job seeking skills training to each client when ready for employment

*Provide direct job placement and job retention services to all clients

*Manage case load of 200+ active cases

RESIDENTIAL COORDINATOR - CONSULTANT Sept 2013 to Mar 2014 CROSSROADS OF WESTERN IOWA, SIOUX CITY, IA

Assisted with establishing 3-4 group homes in the Sioux City area. Duties included but not limited to:

*Supervised 13 staff and 9 residents to make sure quality assurance & quality living arrangements

*Arranged and completed monthly staff schedules as well as outings for residents including employment, community outings, medical appointments and transportation needs *Completed monthly billings

*Completed monthly HSBC/Waiver billing for each individual along with SSDI/SSI updates

*Completed employee orientation in accordance with CWI mission, rules, regulations & policies

*Completed employee benefit orientations with assistance of HR personnel

*Conducted community outreach to incorporate CWI mission into the Sioux City Community and what services offered

*Worked with Board of Directors, Executives & Advisory Board to ensure CWI mission and to update on progress as CWI grows

NEBRASKA VOC REHAB Jan. 2003 to July 2013 VR REHABILITATION COUNSELOR, SOUTH SIOUX CITY, NE

Provide orientation to new interested clients

*Determine eligibility after evaluating provided medical records for each client

*Provide career counseling, interest inventory activities and research for career opportunities

*Evaluate prior work skills and potential skills to determine job goal

*Provide testing (ASSET & TABE) as needed to determine educational levels for post-secondary training options

*Complete Individualized Plan for Employment for each client

*Provide job seeking skills training to each client when ready for employment

*Provide direct job placement and job retention services to all clients along with job coaching as needed

*Manage case load of 100+ active cases

CORPORATE MARKETING/LICENSING AGENT Jan. 1996 to Jan. 2003 GREAT WEST CASUALTY, SOUTH SIOUX CITY, NE

Managed licensing issues and files assuring validity of each agent's licensures

*Assured credit seminars where filed with appropriate states for agents to obtain credits toward renewal of licenses

*Conducted seminars including administering appropriate material, speakers & educators

*Conducted internal seminars in order to keep personnel up to date on regulations within the insurance industry and other pertinent issues/developments when needed.

*Maintained license & agent records for ongoing internal audits as well as state audits when presented

*Assisted Corporate Marketing with publishing marketing material by proofreading, formatting and other duties as needed

*Managed department's budget

*Worked with executive management, provided clerical support when needed Education and Professional Development

2010 DRAKE UNIVERISTY Des Moines, Iowa

MASTER OF SCIENCE DEGREE: REHABILITATION ADMINISTRATION IN COUNSELING 1994 MORNINGSIDE COLLEGE Sioux City, Iowa

BACHELOR OF SCIENCE DEGREE: BUSINESS MANAGEMENT & SOCIOLOGY Certification or Licenses

Certifications

CPR/FA at WITCC, 2014

Technical or Computer Skills

Billing, Billing Systems, Corporate Marketing, Internal Auditing, Marketing Materials, Medical Records, Proofreading, Quality Assurance and Control, Research, Seminar Educator, Work Skills Evaluator, Employment Specialist, ASSET & TABE Testing Administrator, Job Seeking & Coaching Certified, Advanced Microsoft Suite User, Customer Service

Professional and Community Involvement

2013-2016 Sioux City Community School Parent Advisory Committee 2012 - 2013 Nebraska State Rehabilitation Council Member ~ Executive Committee Member 2012 - 2013 ATP/Vocational Rehabilitation Employer Workgroup Committee Member 2010 - 2013 Vocational Rehabilitation Leadership Council Member 2010 Nebraska Department Education Leadership Academy 2006 Nebraska Employee of the Year Award

●

Contact this candidate