Curriculum vitae

Email : adufpy@r.postjobfree.com

Moovendran M Mobile : +919*********

• Objective

To work in challenging environment in accordance with latest trends and technologies to retain the company on a path of continuous growth and eventually be an asset to the company.

• Summary

I am able to produce superior results and maintain excellent customer satisfaction. A self-starter that require very little supervision and very systematic in the role I perform.

• Experience summary

Total 6+ years of experience in IT industry in various fields like Desktops, Laptops and Printers and Scanners.

A significant amount of experience with handling and managing technical issues, System integration and Helping my Team members achieve business goal. I

• Educational Qualification

Diploma in Electrical and Electronics.

Work Experience:

HCL infosystems ltd

Job Profile: On Job Trainee March 1st 2005 to September 29th 2007

Visited clients on-site, assisted them to get the very best from their printers, scanners, and imaging products by resolving technical issues.

Installation, configuration and troubleshooting of win NT/2000/XP.

Configuration and troubleshooting of operating systems.

Installation and configuring and troubleshooting on printers.

Windows file and disk management, system recovery functions.

Installation and configuring Desktops.

Delivered products in a timely manner

Educated clients about products and assisted with decision-making Communicated and handled client complaints.

Installing, Configuring & Administering Windows XP, Windows-7 & 2003 Server with Connecting Windows Clients

Installing & Configuring Antivirus in single and network environment

Providing DATA Backup and Recovery Solutions

Communicating to Manager on Duty to keep him updated with the issue

Facilitate a conference call to get the appropriate teams and personnel to investigate and troubleshoot the issue

Sending out regular updates via Business communications to Business Executives on progress of the issue

LAN/WAN and VPN Implementing & Troubleshooting

Provide Support in resolving Network Problems, Computer Problems either directly or Via Telephone and through remote support

Installing Operating Systems & Troubleshooting hardware and software related issues.

Configuring Microsoft Outlook 2003

Highly customer oriented and efficient problem solving skills

Highly proficient with ticket tracking software/web tool (Remedy, Service-Now)

Ability to be effective in a high-volume environment and coordinate multiple tasks

Strong verbal and written communication skills with excellent telephone etiquette

Ability to work independently under pressure

Proactive and flexible in work

Ability to identify trouble spots quickly and an excellent team player

Sottbank s

Job Profile: Customer support engineer October 7th 2007 to July 28th 2008

Experience in installing, and repairing industrial printers

Print management software experience

Strong mechanical, electrical, and electronics aptitude

Ability to program and upgrade software and computer integration

Skilled in disassembling, assembling, and repairing pneumatic systems

Adept in taking critical judgment and solving complex problems

Extensive knowledge of electron mechanical technology

Willingness to travel and work on weekend

Professional and customer service attitude

RT Outsourcing Limited

Job Profile: Customer support engineer August 1st 2008 to March 23rd 2009.

Provide on-site repair, maintenance, and upgrade services for HP Printers and Plotters.

Diagnose and troubleshoot printer problems, and inform customers

Install necessary hardware and software to support the printers.

Disassemble and repair printers components reading manual

Draft and upgrade technical documentation for customer's and personal reference

Troubleshoot electronics components and perform computer integration

Participate in team meeting and skill-building training

Installed and supported print management software Serviced, repaired, and maintained HP printers, scanners, and photocopier

Found faults and changed parts in printers, scanners, and photocopier

Helped customers in changing the products under manufacturing warranty Studied latest software and print products for better service visited customer sites, and participated in service team meetings

Schedule service call by determining the urgency of customers

Maha electronics private Limited

Job Profile: Customer support engineer April 13th 2009 to June 27th 2011

Huge experience with HP Printers Operational knowledge of mono and color laser printers and Dot matrix printers.

Ability to troubleshoot visual print defects.

Ability to easily replace fusers, install maintenance kits and feed rollers

Installed and repaired HP printers. Maintained and managed printer parts inventory correctly.

Diagnosed, installed and overhauled assigned equipment.

Performed all administrative tasks on time.

Handled all printer-related complaints by customers. Promptly repaired printers at customer location. Maintained repair toolkit in working order.

Placed orders for replacement of parts as required.

Skilled at new software and hardware installations, making customer satisfaction a priority Supported specific offices as well as delivered expert service at clients' offices

Clearly communicated issues involving estimated time of task completion, status updates and potential problems Acquired proficiency in basic maintenance of printers, fax machines and copiers in accordance with company protocol

Personal Information

Communication Address - Moovendran

No.61, North street

Palarpatty, Koolaynur (PO)

Theni – 625 515

Nationality - Indian

Date: Yours Faithfully, Moovendran M

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