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Transaction Coordinator Customer Service

Location:
Elk Grove, CA
Posted:
January 04, 2023

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Resume:

Nashwa Torania

Transaction Specialist

adufoa@r.postjobfree.com

916-***-****

Work Experience

Century 21 Select Real Estate

Residential Transaction Coordinator

Oversee all aspects of sellers transactions from initial contact to executed purchase agreement. Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc. Consult & coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access requirements

& marketing activities.

Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation. Coordinate showings & obtain feedback.

Provide proactive weekly feedback to sellers regarding all showings and marketing activities. Coordinate all public open houses and broker open houses. Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing. Coordinate title/escrow, mortgage loan and appraisal processes. Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs. Regularly update & maintain communication with clients, agents, title officer, lender etc. Submit all necessary documentation to office broker for file compliance. Coordinate moving/possession schedules.

Schedule, coordinate & attend closing process.

Input all client information into client database system. Schedule 30 Day, 90 Day & 120 Day client customer service follow up calls to assist with any home improvement provider recommendations and to ask for referrals.

2021-Present

Transaction Coordinator

Skyslope

Transaction Coordinator worked with a team that oversees all compliance and administrative details throughout the transaction process. The support Transaction Coordinators provide allows Agents to focus on building client relationships and advancing their businesses. Provided full-service support and acted as a central point of contact for all relevant stakeholders and ensures a smooth path to closing. From document preparation to deadline tracking to requesting online testimonials, goal is to make life easier for agents and clients every step of the way. Also worked hand in hand with local lenders and title companies, bringing extensive experience and strong industry contacts to each and every contract processed.

• Document tracking for a large volume of real estate transactions

• Ensure real estate contracts are processed properly and in a timely matter, with a focus on the details

• Ability to digest detailed contracts and make informed decisions based on content

• Careful attention to file review requirements

• Customer service-oriented personality

• Impeccable attention to detail and problem-solving skills

• Apps: Sky slope, Dotloop, Glide, Zip forms.

Transaction Coordinator

Profile Transaction Management

Transaction Coordinator plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build and complete Real estate transaction.

• Track, monitor, and follow-up on all contract timelines.

• Regularly communicate with clients, vendors, and team members to ensure service standards are being met.

• Submit all contract documentation to the office broker for file compliance.

• Maintain a paperless file in Google Drive.

• Coordinate title/escrow, mortgage loan, and appraisal processes.

• Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.

• Coordinate moving and possession schedules.

2020

2019-2020

• Schedule and coordinate the closing process.

• States: Minnesota,Utah, California, North Carolina Transaction Specialist

Berkshire Hathaway Elite Real Estate

Administrative Assistant with experience in residential and commercial real estate. Proficient in numerous software packages used for graphics presentations spreadsheets and contact management. With a strong work ethic industry experience and the ability to multitask would be a productive team member.

• Answered phones distributed incoming mail and operated basic office equipment.

• Maintained broker profiles for social media and networking sites

• Entered and maintained property listings.

• Maintained prospect and call logs.

• Provided clerical and maintain communication with agents and brokers.

• Scheduled closing dates.

• Secured public information about a property

• Coordinated and scheduled meetings made reservations confirmed appointments and provided directions when required.

• Prepared forms and other documents related to sales renewals leases and exclusive agencies.

• Managed contact database.

• Created marketing brochures and postcards.

• Created maintenance work orders.

• Agent onboarding

• Voice broadcasts for communication

• Maintaining Agent roster

Account Specialist

TZ Autos

2016 to 2018

Responsible for providing an efficient and professional administrative and clerical service to colleagues, managers and supervisors to facilitate the efficient operation of the office

• Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control and merchandising

• Respond to customers inquires in person and over the phone, manage calendars for three managers and two executive managers, including meetings and appointments

• Scanning and copying contracts, notes and other documents

• Handling requests for information and data

• Opening, dating, coping and circulating incoming post

• Recording, compiling, transcribing and distributing the minutes of meetings 2018 to 2019

• Checking stationary and supply level and ordering them Skills

• ADMINISTRATIVE TASKS

• ORGANIZATION SKILLS

• CUSTOMER SERVICE

• SCHEDULING

• SERVICE DEPARTMENT

• Knowledge of Microsoft Word, Excel, Outlook and Access

• Effective organization skills

• Scheduling and delegating administrative tasks

• Good written and verbal communication skills

• Ability to multitask and manage conflicting tasks

• Punctual and reliable

• Skilled in google applications: google docs, google spreadsheets, google slide and google drive.

• Comfortable working with computers and in a team environment

• Proven ability to build positive relations with customers

• Expert in overseeing company's policies and activities of customer service department



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