Call Center Customer Service
Resume:
Amanda Keith
Manager
Enid, OK *****
adufn2@r.postjobfree.com
I believe I am a very compassionate, loyal and driven individual. I have years of experience dealing with one on one personal satisfaction of individuals, making me empathetic and a great listener. I am a fast learner and strive for personal excellence. I believe I go above and beyond to meet the needs of others, while still standing firm in morals, expectations and a level of professionalism. Authorized to work in the US for any employer
Work Experience
Manager
H-Town Pizza - Hennessey, OK
September 2015 to May 2016
Responsibilities included scheduling employees, all supply orders, customer satisfaction and complaint resolution, maintaining proper violation codes up to date, opening and closing establishment. Managing supplies, employees, cash drawer and computer systems. Assistant Manager
Dollar General - Hennessey, OK
October 2013 to March 2014
Responsibilities included overseeing employees, counting all cashier drawers, preparing cashier balancing reports, preparing daily deposits, working store closing documentation for sales and cashiers. Activities Director, CNA, MAT, Cook
Arbors Assisted Living Center - Enid, OK
March 2011 to November 2011
Responsibilities included organizing and preparing daily activities to maintain proper social interactions and rehabilitation of clients, overseeing daily care and needs of residents, preparing and administering daily medications, maintaining residents nutritional needs Activities Director, CNA, MAT, Cook
Arbors Assisted Living Center - Enid, OK
November 2006 to November 2010
Responsibilities included organizing and preparing daily activities to maintain proper social interactions and rehabilitation of clients, overseeing daily care and needs of residents, preparing and administering daily medications, maintaining residents nutritional needs Education
Diploma in Licensed Practical Nursing
Northern Oklahoma College
April 2001
High school diploma in General Studies
Pioneer autry te - Ponca City, OK
March 2001 to March 2001
Primary in General Studies
Tahlequah High School - Tahlequah, OK
1998 to 1999
Skills
• ANSWERING (Less than 1 year)
• ANSWERING MULTI-LINE (Less than 1 year)
• MULTI-LINE (Less than 1 year)
• MULTI-LINE PHONE (Less than 1 year)
• TEAM BUILDING (Less than 1 year)
• Microsoft Outlook (3 years)
• Microsoft Excel (3 years)
• Microsoft Word (5 years)
• Assistant Manager Experience (2 years)
• Management
• Leadership (10+ years)
• Typing (10+ years)
• English (10+ years)
• Computer Skills (10+ years)
• Supervising Experience (7 years)
• Analysis skills
• Windows (4 years)
• Operating Systems
• Microsoft Powerpoint
• Computer Networking
• Communication skills (10+ years)
• Customer service (9 years)
• Computer literacy (10+ years)
• Negotiation
• Basic math (10+ years)
Assessments
Scheduling — Proficient
August 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Call center customer service — Highly Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Working with MS Word documents — Proficient
July 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer focus & orientation — Expert
July 2022
Responding to customer situations with sensitivity Full results: Expert
Basic computer skills — Proficient
July 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Analyzing data — Proficient
July 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Computer Knowledge
• Multi-Tasking Abilities
• Answering Multi-Line Phone Systems
• Team Building / Management
• Typing Skills
• Organizing / Planning Skills
Contact this candidate