ALEXANDRIA RAESSNER

***** ********, **** ******, ** 92630

949-***-**** adufmm@r.postjobfree.com Website in Progress OBJECTIVES

I am an intelligent and quick-minded woman who is driven; thus, I constantly use maximum mental capacity because I enjoy the stimulation and rewards produced. I strive to be great in everything I put my mind to, taking every challenge as an advantage for achievement, mastery, and development. My objective is easy to communicate because I honor the classical virtues of loyalty, industriousness, and self- achievement; the foundation for successful endeavors to gain monetary prosperity, growth within the establishment, as well as the acquisition for self-fulfillment in knowledge and polished production in a singular industry. EXPERIENCE

Hostess June 2005- - September 2006

King’s Fish House 24001 Avenida De La Carlota, Laguna Hills, C 92653 The hostesses are required to maintain customer service through activities that utilize a simplified systematic method for managing the restaurant to accommodate guests at a base and timely manner. The applied system is designed to sustain the team and managers during periods of constant motion and customer activity. The system is for the betterment of the team and guest service. Most importantly, the hostess acts as the face of the restaurant and enhances the customers experience by establishing an essence of pleasantry through professional discourse that consists of accurate and useful information. Lastly, implementing timely solutions that facilitate exceptional hospitable demands that provide excellent service for the customer and the team. SKILLS

Greet guest and arrange temporary or permanent seating.

Provide guest seating arrangements and menus.

Assign the guests to suitable tables according to their appropriate requests or needs and the systemized rotation in favor of server as well as customer

Implementing solutions is very important for a hostess.

Cleaning and sanitizing the restaurants facilities to maintain a safe and sanitary environment that meets code and regulations.

Occasional station cleaning. Helping with busing tables when unoccupied. Providing minimum. table service upon server, manager, and or customer request. Administrative Assistant/ Data Entry Clerk/ Assistant Management September 2006-August 2008. Common Interests Inc. (Management Company for Homeowner Associations) 3551 Camino Mira Costa, San Clemente Ca 92672

Starting off as an Administrative Assistant, the job requirement is to perform daily functions that maintain the overall office. Requirements would range from answering phones, attending to client needs, accommodating visitors upon entry and clerical filling. Moreover, delegated assignments are appropriated to Administrators. They must be punctual and on time and they must be an individual who is reliable, taking on the tedious projects better suited for their position. Furthermore, alexandria raessner Page 2

I was responsible for the opening and closing of Escrow under the guidelines of Association Management.

My position in Data Entry consisted of but not limited to data entry, customer support, billing, and some related issues in customer support.

My position as an Assistant Manager was diverse in managerial obligations. I would do field work for my Manager and take recorded notes of walk-throughs assessing the Association and things that need to be attended to. I would also attend to minute recordings and address any or all issues pertaining to the landscaping, shrubbery, utilities, and roofing and have those typed out for the annual board meetings.

Assistant Managers are obligated to implement solutions when Management is preoccupied. Their sole obligation was to assist management in any project assigned that is suited to the occupational skill sets.

SKILLS

Over 7 years of experience in customer service.

Excellent communication skills, both verbal and written.

Highly organized mind and very detail oriented

I am a great writer. I can work Office, Word, Excel and many of the other apps.

I am good with copying, scanning, faxing, and emailing.

You must be communicative especially when a client calls in about an emergency. It is my job to provide customer satisfaction even if it isn’t my job title; I am still obligated to facilitate my skill set for the team and to help to the best of my abilities. It comes down to the customer.

Answering phones

Having exceptional grammar and spelling.

Excellent communication and social skills.

Always exhibiting a sense of urgency when necessary.

Ordering supplies.

Respond to inquiries.

Receiving and distributing mail.

Again, strong organizational skills and high attention to detail WAITRESS July 2009- February 2014

Peppinos Italian Restaurant 26952 La Paz Rd, Mission Viejo Ca 92656 As a food server in an industry dedicated to hospitality, I was a proficient waitress who performed many tasks as listed: attentively taking customer orders, delivering food in a timely manner, bussing my own tables and setting them before new customer arrivals, having a good knowledge of the companies food and beverages to assist in the ordering process and provide a satisfactory experience, cleaning, and preparation of food.

SKILLS

The ability to multitask

Time management

Intermediate mathematic skills

Memorization

Great customer service that details the awareness of customer needs and meeting those needs efficiently.

Team oriented

I acquire leadership skills. I am will not hesitate to take risks responsibly.

I possess the ability to quickly implement solutions for customer satisfaction. alexandria raessner Page 3

I understand what people require even if it is not verbally communicated. I know how to read the room.

I am organized and detail orientated.

I take pride in servicing others.

I am respectful.

I am punctual.

I am eager to work and desire for prosperity.

I am quick study.

I possess managerial skills.

I am very strategic at marketing food items that benefits the customer and sales. WAITRESS February 2014- August 2018

Carmelitas Mexican Restaurant 26952 La Paz Rd, Mission Viejo Ca 92656 Similar to my experience at Peppinos, my occupational goal at Carmelitas Mexican Restaurant was to achieve total customer satisfaction. However, it wasn’t until I maintained employment at Carmelitas that I fully understood the complexity of customer care in the food industry. The provision of service to customers far exceeds answering food item questions and engaging customers in a conversation. I learned to be accessible and courteous, to exhibit excellent listening skills and a willingness to communicate through a conflict for resolution. However, this display of good customer service is what ensured success for Carmelitas and sustained customer loyalty. SKILLS

The ability to multitask

Time management

Intermediate mathematic skills

Memorization

Great customer service that details the awareness of customer needs and meeting those needs efficiently.

Team oriented

I acquired leadership skills. I am will not hesitate to take risks responsibly.

I possess the ability to quickly implement solutions for customer satisfaction.

I understand what people require even if it is not verbally communicated. I know how to read the room.

I am organized and detail orientated.

I take pride in servicing others.

I am respectful.

I am punctual.

I am eager to work and desire for prosperity.

I am quick study.

I possess managerial skills.

I am very strategic at marketing food items that benefits the customer and sales. CARETAKER August 2018- August 2020

Private Services 26621 Rosepath, Lake Forest, CA 92630 Throughout the course of my work experience, I have had periods where I became responsible for the welfare of my autistic and handicap brother. Most unfortunately, during the specified time listed above, the obligation became my sole responsibility which took me out of the workforce. However, the experience has equipped me with a special set of skills. I matured in areas alexandria raessner Page 4

dedicated to hospitality and selflessness. Daily activities were oriented in time management to provide maximum service to the individual in order to provide a comfortable living situation. SKILLS

Preparation of nutritional meals.

Drive the individual to social engagements or medical appointments.

Establish routines for their comfort, priorities, sanitation, and welfare.

Administer medications.

Cleaning

Delegate and teach the individual how to start and maintain tasks.

Time management

Detail Oriented

EYELASH EXTENSION TECHNICIAN August 2018- June 2021 In-Home And Mobile Business 26621 Rosepath, Lake Forest, CA 92630 Throughout the time as a Caretaker, I found an opportunity to expand my knowledge in the field of Cosmetology that provided me much prosperity. As an Eyelash Extension Technician, I learned how to be a successful and professional entrepreneur of a small business that specializes in aesthetics and professional service. Understanding my customers wants and needs to fulfill a standard of professionalism is very important in this industry. As an Eyelash Extension Technician, I learned and executed proficiencies focused on health and sanitization, sound knowledge of skincare and cosmetic procedures, phone etiquette and customer service practices. Financial literacy, leadership, emotional intelligence, communication, sales SKILLS

Financial Literacy- understanding finances.

Leadership skills such as writing, marketing, and operations.

Emotional Intelligence

Basic communication skills

Sales of product and service (generating customers)

Cosmetology and Esthetics

Health and sanitization

Attention to detail.

Customer Service

Digital marketing such as social media and tracking and measuring the results of campaigns.

BARTENDER/WAITRESS August 2020- March 2022

Lucille’s BBQ Restaurant 23760 El Toro Rd, Lake Forest, CA 92630 At my establishment in the food and restaurant industry, my occupation as a waitress was important because I was responsible for the customers experience and comfort. I represented the industry standard in hospitality by demonstrating a thorough knowledge of the restaurants culinary cuisines and by being professional in all circumstances. I always demonstrated care and affection for all customer needs. Most importantly, I understood the importance of teamwork. Cooperating with fellow employees regardless the situation, establishes a healthier environment for the employees (and the customers) which furthers production. My service was not limited to systematically taking customer orders, correctly inputting the order in the POS system while curating special requests, delivery of food in order, providing beverages and maintaining them, inquiring on customer satisfaction, bussing the table, and processing payment. alexandria raessner Page 5

As a Bartender, my interaction with the customers is the same as a Waitress and hospitality is the standard. Similarly, knowledge of the restaurants culinary cuisines is mandatory and necessary as well as in alcohol and alcoholic beverages. Learning mixology is extremely important and required to provide quality cocktails and service. Teamwork is just as important behind the bar as it is elsewhere in the restraint because any little bit of help during rush hour helps. Being punctual and fast while tending bar can be key to bar top service and well service. Bartending also required good memorization skills to design a cocktail that aesthetically balances flavors that enhance and compliment the liquor.

SKILLS

Providing excellent customer service.

Cooperating with staff and participating in team service.

Processing payments.

Processing food orders and special requests.

Implementing solutions during customer conflict.

Leadership skills such as leading, teaching, working with other employees, executing abilities to solve problems, dealing with unhappy customers while maintaining satisfactory service.

Emotional Intelligence

Basic communication skills

Sales of product and service (generating customers)

Health and sanitization

Attention to detail.

Customer Service

Mixology

Knowledge of liquor and beer.

EDUCATION

San Clemente High School.

The year of 2005 Diploma in General Education

Applied studies and Extracurricular activities such as Chess Club, Tennis, and Piano. C-Tech

Summer of 2012-Summer of 2014 Certified Network Specialist for Copper-Based Systems and Telecommunications Technologies

Breaking down and building up copper wiring, the specialization in the physical layer of telecommunication technology, and sophomoric acquired abilities for the installation of fiber optics.

Saddleback Community College

Spring 2014-Summer 2016 General Education majoring in English Literature

Generalized knowledge of all studies and an introduction into English Literature for transfer. alexandria raessner Page 6

California State University of Fullerton

Fall of 2016-Summer of 2018 Bachelor’s Degree in the Arts of English Literature and an unfinished Minor Degree in the Business of Entrepreneurship

Improved writing skills through coursework in rhetoric, critical analysis, and literature, and the specialization in technical writing.

Understanding and knowledge through the coursework of Business Administration, Micro and Macro Economics and in launching and running a new business.

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