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Customer Service Team Member

Location:
Rochester, NY
Salary:
48000
Posted:
January 03, 2023

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Resume:

Jacqueline Erica Karen Hinneh

585-***-**** • adufm8@r.postjobfree.com • 60 Crittenden Blvd, Rochester, NY 14620 EDUCATION

University of Rochester New York

MS, Technical Entrepreneurship and Management December 2022 Concentration: Energy and the Environment

Joint program of Simon Business School and Hajim School of Engineering

● Focused on mastering product innovation, business development strategy, sales operations, Human Resource strategy, project management and customer discovery/service. Courses include Entrepreneurship, Economics, Marketing & Strategy, Financial & Managerial Accounting, Product Development, Management of New Ventures, and Electro Chemical battery & fuel cell, and Human Resource Strategy

ACADEMIC PROJECTS AND ENTREPRENEURIAL ACTIVITIES

Summer Project New York, United States

TEAM Program, University of Rochester July 2022 – August 2022

• Worked on the project called “The Enhancement and Authentic Support for TEAM international graduate students”. Provided a smooth quality transition for graduate students’ experiences through the inter-culture adaptation process.

Academic Projects, University of Rochester New York, United States Management of New Venture, January 2022 – May 2022

• In a team of three, developed business plan market opportunity on Virtual Reality Technology to train optics technician candidates in a virtual and an accessible environment. Product Development and Design January 2022 – May 2022

• Helped with product development and design process to enhance drone capability for a long- distance flight of essential materials such as food and lightweight medical supplies.

• Modelled the strength of various materials as it relates to the human ergonomic capability of different sealers.

• Worked with team on project management challenge to find the fastest and cheapest scenarios for building water works using Project adjustment calculator and Project Libre. Entrepreneurship August 2021 - November 2021

• Worked with team to enhance product development of Square Reader, Square CASHAPP, etc. Entrepreneurial/ Startup Projects United States & Liberia Agri WATTS, Team Member 2018- 2019

● Helped with operational assistance, such as conducting market research on the feasibility of the organization's business plan.

SKILLS

● Learning MATLAB, Python and Tableau; skills in MS Office.

● Entrepreneurial skills (market research, new product development, Product design, design control, change control, project planning, project coordination, sales, communication skill, customer service, Project leadership & Team Management, HR strategy and consulting).



Contact this candidate