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Scrum Master Customer Service

Location:
Providence, RI
Salary:
$45
Posted:
January 03, 2023

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Resume:

ATINUKE K. AKOMOLAFE (KENNY)

Pawtucket, RI 401-***-**** aduflj@r.postjobfree.com www.linkedin.com/in/username/

SCRUM MASTER

Strategic Planning & Execution Agile Methodology & Framework Business Transformation

PROFESSIONAL SUMMARY

Certified Agile Scrum Master with 4+ years of experience adopting Scrum and Agile frameworks to drive software development and project management in DevOps environments. Instrumental in organizing and leading Scrum ceremonies; communicating with stakeholders and managing scope and deliverables that support business goals. Cognizant of Scrum methodologies such as Kanban, XP, Scrum, Safe, Lean, and Kaizen, as well as values, including team performance, accountability, and iterative progress. Champion innovative technical solutions to address complex client needs and related business problems, ensuring superior outcomes. Established communicator with a solid history of building productive stakeholder relationships while leading diverse teams to exceed all performance expectations.

Agile Methodology Software Development Life Cycle Business Analytics Scrum Framework Waterfall Deployment Risk Assessment & Mitigation Sprint Planning Project Life Cycle Management Strategic Planning & Analysis Agile Transformation Continual Improvement Training & Development System/ Story Mapping Resource Management Problem Resolution Regulatory Compliance Team Leadership Corporate Communication Relationship Building Stakeholder Engagement

CAREER HISTORY & ACHIEVEMENTS

Lifespan Human Resources LLC – Rhode Island

Scrum Master • Oct 2020 – Feb 2022

Steered innovation changes that enabled the Agile team to increase its throughput, efficiency, and predictability by swarming around features and other high-collaboration approaches, such as paired programming.

Chaired agile ceremonies, including daily scrum stand-ups, sprint planning, retrospectives, refinements, showcases, and sprint reviews.

Delivered Agile coaching and presentations to introduce new ways of working and empower junior development teams.

Re-engineered business processes and championed introduction of new Agile methods. Identified impediments to Scrum team's performance and mitigated all hurdles.

Directed cross-functional Agile teams to achieve timely and full life-cycle delivery of digital data projects by consistently reviewing structures and recommending sustainable changes.

Utilized Agile methods and processes to coach product owners and groups through complex problem-solving and solution-oriented strategies such as loss-win, win-win, loss-loss, and win-loss techniques.

Removed obstacles and managed risks to optimize efficiency and effectiveness. Supported the team to work visible through burn-up charts and information radiators.

Option Program Community Center – Rhode Island

Scrum Master • Mar 2018 – August 2020

Kept product backlog relevant and prioritized while ensuring acceptance criteria were agreed upon and stories ready for sizing in close collaboration with product owner.

Implemented technical solutions that facilitated successful delivery of key product features and contributed 2.5% to customer loyalty and engagement.

Mentored project team in Agile environments to produce concise user stories within stricter timelines, increasing output and quality.

Liaised with product management to plan ART team's Program Increment (PI) and drive innovations in continuous delivery pipeline.

Communicated clear expectations to customers and business owners and fueled the agile team in realizing organizational visions and product roadmap.

Cultivated trusted relationships with stakeholders and supported proactive management of key contacts to resolve complex business issues.

Accepted the iteration increments and represented customers' needs through developer queries and system demos.

H & M Automobile Transportation LLC – Pawtucket, Rhode Island

Executive Manager/Scrum Practice • Jan 2016 – Jan 2018

Accelerated outbound sales cycle by designing and implementing an acquisition system that improved customer service rating by 5% and revenue by 10%.

Partnered with product owners to formulate and design analysis documentation, use case diagram, key screens, wireframes, prototypes, and other business stories in an agile scrum framework.

Identified customer pain points, mapped customer journey, and developed a new "To Be" state & workflows, resulting in consistent and improved customer behavior.

Spearheaded productivity improvements through creating the JIRA board and Confluence tools to prepare and share project metrics and delivery results.

Implemented servant leadership while coaching high-performing teams on Agile principles and the Scrum framework to enable iterative value delivery.

Monitored project progress, focused on backlog items, summarized functionality, and translated items into user stories.

Forged productive relationships with technical and non-technical teams, bridging the gap between IT, business, and 3rd party vendors.

EDUCATION & CERTIFICATIONS

Bachelor in Banking Finance & Business The Polytechnic Osun State {Esa-Oke}, Nigeria

Associate Degree in Art} Community College of Rhode Island (CCRI), Lincoln, RI

Certified Safe Scrum Master 5.0

Certified Lean Six Sigma Green Belt, SSGI

TECHNICAL SKILLS

Kanban, Scrum, Safe, Lean, Kaizen, Pre & Post PI Planning, XP Extreme Programming, Value stream, MS Project, MS Visio, MS SQL, Advanced Microsoft Office Suite, WebEx, Cisco Jabber, Flow Doc, Selenium Application Software, Power BI, Salesforce Marketing Cloud, Microsoft Dynamics CRM - D365, Cloud/ Azure Mobile and Web Apps, Oracle, Informatica, Data Warehouse, SAP HANA, PWA /MS Server, Balsamiq, JIRA, Confluence, UAT testing using (BDD), Traceability Matrix, Office 365, Windows 10 rollout, Omni-channel, Hybrid, B2B & B2C, GDPR



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