Operations Manager

CULLEN SHIRLEY

WEATHERFORD, TX 949-***-****

*********@*****.***

Linkedin Profile

VERSATILVE BUSINESS DEVELOPMENT LEADER

Dynamic professional change manager and mentor who help both staff and clients succeed in achieving their goals. Proficient in setting goals in alignment to the company’s vision through strategic business ideation, communication, and decision-making acumen. In-depth knowledge of profit and loss statements and key drivers, resulting in increased financial performance. Highly organized and detail-oriented with a talent in creating practical business solutions in achieving company goals. Ability in analyzing individual and team skills to identify sales and growth opportunities in overcoming objections and challenges. Continuous improvement is my driving force.

KEY ACHIEVEMENTS

Mentored and advanced 23 direct reports into management and other key positions

Key player in the recruitment process in building multiple offices, while achieving the lowest turnover rate in the region for three consecutive years

At Pacific Dental, achieved annual budget 7 of 8 years, many exceeded 105%

Increased customer satisfaction scores year over year by implementing team focus groups and accountabilities in exceeding the patient’s needs.

Increased Owner Dentists distributions and patient retention by 13% and 4% respectively

Subject matter expert in people management, cost controls, change management, and maximizing productivity for each dental office

Recognized as XP Award winner two times

CORE COMPETENCIES

Leadership and Coaching

Strategic Business Planning and Execution

Operational Excellence

Fiscal Accountability

Tactful and Persuasive Team Building

Cross Cultural Talent Training and Development

Service Leadership

Change Management

Revenue Growth

PROFESSIONAL EXPERIENCE

Pacific Dental 2004 – 2021

Regional Operations Manager

Highly detailed position with responsibility for all aspects of creating, developing, and sustaining profitable growth of each dental practice with the support of the respective Owner Dentist. Developed and coached both clinical and non-clinical team members in achieving team success.

Received Most Improved Office of the Year award after 1st year as Operations Manager

Developed and lead a patient-centric culture built on purpose and profit

Collaborated with Regional Support Centers in decreasing claims paid cycle, improving patient treatment acceptance, and improving year over year patient retention

Provided SME support to other regions within California on Operational Excellence, as a Regional Development Manager

Maximized profitability through analyzing KPI’s and improving systems that drive each

Sustained profitable revenue growth through partnership with the Owner Dentists and parent organization

Supervised 10 offices with yearly revenue of $32M (100 team members), with an average of 4.3% year over year profitability growth (24.3$ Net Operating Income collectively)

Viking Components 1993 – 2003

Senior Account Manager

Inside sales focusing on creating lasting partnerships with nationwide Value-Added Resellers of semi-conductors (Computer Memory Components)

Promoted from the warehouse to the sales team within two years

Managed and grew a national account base for 6 years, increasing revenue and profit 8% yearly

Promoted to International Sales Team of Latin America

Launched new satellite office in Mexico City, creating partnerships with key Distributors

EDUCATION

Cal State University, Fullerton, CA

Wooden Leadership Certification, John R Wooden Course

Train the Trainer, Pacific Dental

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