EMANUEL WILSON

Brooklyn, New York ***** 718-***-**** adufke@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic. Experienced hardworking and reliable professional with over 10 years experience in project management, organization and customer satisfaction Lead Sales Associate with 15 years of experience in retail sales and customer service. Proven leader with excellent history bringing exceptional work ethic.

SKILLS

CERTIFICATIONS

WORK HISTORY

MTA Bus Operator, 03/2020- PRESENT

Metropolitan Transportation Authority (MTA)- NEW YORK, NY

• Drive and operate an MTA commercial passenger bus, transporting passengers to and from scheduled stops along prescribed bus line routes. Conduct routine bus inspections of assigned vehicle before and after the daily run in compliance with safety and operating procedures.

• Prepare and submit accident and incident report(s) in a timely manner utilizing proper forms in accordance with established guidelines.

• Collect rider fares and validate passes and identification cards, utilize electronic fare registering and collection equipment.

• Team Lead/ Management

• Windows operating systems

• Customer service

• E-mail

• Surveillance

• Customer Relations

• Inventory Management

• Microsoft Office Suite

• Internet research

• Strong Communication skills

• Problem resolution

• Client relationship building

• Security Officer license

• OSHA 30 hr certificate

• CDL B Class Driver’s license

• OSHA 10 hr certificate

• Provide schedule, route, and fare information to passengers seeking assistance.

• Operate wheelchair/ scooter lifts and secure equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA) and MTA policy. Reporting to the emergency services any accidents witnessed during a journey.

• Assist disabled passengers in boarding, riding, and deboarding in a safe manner. Security Officer Professional, 01/2012-5/2020

Allied Universal- NEW YORK, NY

• Attend to security needs of corporate, commercial, residential and retail properties during and after business hours. Issue security badges and screen visitors to premises. Scan incoming visitors with metal detector wands and other equipment. Reviewed badges and credentials of persons seeking entry to premises.

• Monitor closed-circuit television footage to check for disturbances or suspicious activity. Patrol sites to provide visual deterrence to incidents while responding quickly and efficiently to disturbances.

• Manage and execute site specific security protocols while following company policies and regulations. Enforce company policies and procedures with guests and staff.

• Pursued offenders, per company policy, on property and enlist local law enforcement or medical personnel as appropriate. Coordinate collection of security tapes, documents, etc. for law enforcement and company management when necessary.

• Organizing, tracking, and restocking weekly merchandise. Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers. Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.

• Managed symmetry systems. Utilized Sales Force to check guests into site premises. Managed emails.

Boiler Burner Technician/Mechanic, 10/2004 to 05/2009 Ronco Fuel Oil – Bronx, NY

• Installation and repair of heating systems hot water heaters, and oil burners on residential and commercial properties.

• Adjusts controls to insure safe and efficient boiler operation and to meet demands for steam or high temperature water. Maintains a log in which various aspects of boiler operation are recorded; cleans, oils, makes repairs to boiler room equipment.

• Managed technician/ mechanic operations independently and delivered excellent customer service to build customer loyalty and retention. Delivered high level of assistance by responding to customer questions, regarding boiler/water heater repair, resolving issues and completing quality repairs to customer satisfaction.

• Trained and mentored employees to boost individual and team performance. Enhancing ability to multi-task by displaying excellent customer service while maintaining a clean and organized atmosphere in various environments assisting maintaining client retention.

• Followed safety policies and procedures to reduce hazards and incidents. Remained attentive and alert to prevent inventory shortages of high-demand items used for boiler and water heater repair.

EDUCATION

TREASURE ISLAND JOBCORPS

Advanced Culinary Arts Trade Program - Cook/Hotel & Restaurant Service General Academics/ GED Diploma

CASSADAGA JOBCORPS CENTER

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