Entry Clerk Data
Resume:
Layla Issa
Collections & Customer Care Representative
Contact
************@*****.***
Dallas, texas
Objective
Looking to build a long-term career with a progressive company who can benefit from an experienced customer care and collections professional. Where I may utilize my excellent communication and negotiation skills. All while maintaining high energy throughout the process of building rapport with customers and exceeding company goals.
EDUCATION
Dental Assistant Certification
Concorde Career College Grand Prairie, TX 2017 - 2018
High School Diploma
Soc High School
Dallas, Tx
SKILLS
Communication, Negotiation, Skip Tracing, Data Entry, Organizational, Collaboration
Professional Experience
Collection Santander Consumer USA, North Richland Hills, TX
07/2020- Present
●Contact customers to determine reason for payment delinquency and negotiate payment commitment
●Handle accounts with speed and accuracy while maintaining professionalism
●Maintain established objectives for delinquency, repossessions and net losses; stay
informed of changes in policies and procedures
●Maintain strict confidentiality
●Use a computerized system for tracking, information gathering, and/or troubleshooting.
●Respond to customer inquiries via telephone, workflows, and/or e-mails within
established time frame.
●Adhere to all state and federal laws in the handling of accounts
Data Entry Clerk Dallas County District Attorney’s Office, Dallas, TX (Ad A Staff)
10/2019- 03/2020
• Process applications and file records.
• Maintain updated files.
• Complete all forms.
• Answer queries by searching and retrieving files.
• Updates file information.
• Perform data entry.
• Add new files to archives
• Modify or purge entries.
• Destroy files.
• Create new folders and files.
• Check to ensure files are complete.
• Aid people in retrieving information.
• Process and scan files to be entered into the computer in digital database.
• Work with electronic storage media, such as hard drives, floppy drives, and CD-ROMs. • Use scanners to convert forms, receipts, and reports into electronic format. • Fax and photocopy files.
• Store and extract file information from computers.
• Filing Records.
Loss Mitigation Bank of America, Dallas, TX
12/2011- 10/2019
●Inbound/Outbound collections performed on dialer system
●Develop restructuring plans to assist customers to workout payment
arrangements
●Resolved routine billing inquiries and negotiate payment arrangements to cure
delinquent accounts
●Educate customers of programs to assist in meeting their contractual
obligations to avoid possible foreclosure status
●Reviewed non-performing loans to determine regulatory and investor
requirements are met with regard to Loss Mitigation workout options
●Adhere to all state and federal laws in the handling of accounts
References
●References Available Upon Request •
Contact this candidate