Customer Service Administrative

Zyanna Miller

205-***-****

**************@*****.***

EDUCATION

Stillman College

Criminal Justice, In Progress

QUALIFICATION SUMMARY

Exceptional experience in customer service, security, and telecommunications. Looking to enhance current skill set while learning case management skills. PROFESSIONAL EXPERIENCE

Stillman College, Tuscaloosa, AL August 2020-Present Gate Monitor

• Supervise and monitor entry and exit of visitors at Stillman College. Manage the main campus phone line and dispatch calls to Stillman College campus police and security resources.

Alabama Department of Corrections, Alexander City, AL March 2020-August 2020 Certified Corrections Officer

• Maintained the safety and security of Alexander City Work Release and state prisons

(Bibb, Kilby, and Tutwiler). Monitored, supervised and interacted daily with offenders. Regularly watched for signs that the safety of others or security of the institution might be at risk. Implemented appropriate security measures. Tallapoosa County Sheriff’s Office, Dadeville, AL August 2017- August 2019

Telecommunications Dispatcher

• Utilized and manages multi line radios, fax machines, and NCIC databases. Dispatched emergency calls to fire, medics, police. Responded to high volume 911 and administrative calls. Entered administrative paperwork and maintained physical filing system.

CERTIFICATIONS

ALEA, NCIC, EMD, CRP, AED, CO