SAMANTHA OWENS

*** ********* *******, ******, ** 29571

adufis@r.postjobfree.com / 843-***-****

SUMMARY

Motivated professional looking to acquire a position within a company where my knowledge and experience to utilized in adding to the value and growth of the business.

SKILLS

Banking Regulations

Information Verification

Judgmental Lending

Computer Skills

Data Management

Customer Service

Training & Development

Bankruptcy

Litigation

Microsoft Office

Recruitment and Hiring

Complex Problem Solving

Managing Operations and Efficiency

Verbal and Written Communication

Budget Management

Budget Management

Foreclosure

Fraud

EXPERIENCE

Condo Approval Review Analyst (Underwriter) / Caliber Home Loans - Irving, TX 10/2020 - 11/2022

Monitored and maintained compliance with internal controls and government regulations (FNMA, FHLMC, FHA, USDA, and VA.)

Presented key information to upper management and executive team for project review recommendations.

Prioritized and organized tasks to efficiently accomplish servicing goals.

Developed comprehensive understanding of financial statements, insurance certificates, and questionnaires to assess condominium homeowner associations risks.

Monitoring projects for review responses and handling in the applicable manner as per response.

Collected and organized Homeowner Association documents per business needs.

Worked successfully with diverse group of external and internal entities to ensure that Condominium Homeowner Associations meet FNMA, FHLMC, FHA, USDA, and VA guidelines for approvals.

Completing and issuing approval certification documents.

Completing system updates as needed for completed reviews.

Operations Support Analyst / Caliber Home Loans - Irving, TX 10/2019 - 10/2020

Work closely with external and internal entities.

Requesting document corrections and additional documents needed for review purposes from various entities as needed.

Monitoring FNMA, FHLMC, FHA, USDA, and VA for condominium approval guideline updates with implementing the changes as needed.

Condominium approval review submission request.

Monitoring projects for review responses and handling appropriately per response.

System updates as needed for completed reviews.

Assessing review fees as applicable.

Completing Limited Reviews.

Compiling data for multiple management reports.

Completing and updating procedures.

Customer Service Representative / TD Bank - Marion, SC 04/2019 - 10/2019

Educated customers on variety of retail products and digital solutions, enhancing customer experience.

Helped customers open and close accounts, submission of fraud claims, apply for loans and or certificates of deposits to make sound financial decisions.

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Followed operational standards, promoting security, risk management and compliance.

Executed wire transfers of funds in compliance with banking best practices.

Approached prospective clients through emails and cold calling to consistently meet sales targets.

Used customer and bank records to investigate and correct errors upon customer request.

Examined checks for endorsements to verify legality of documents.

Correspondent Resolutions Specialist / Caliber Home Loans - Irving, TX 06/2013 - 01/2019

Working closely with management and Correspondent Lenders on various projects along with daily functions.

Researching Correspondent loans for various issues within group processes and or needs to resolve any issues that apply.

Creating and updating procedures and report criteria per process needs as well as for line of business changes.

Assisting management as well as associates with handling various escalated issues.

Completing system updates as needed per review.

Mortgage Specialist / JP Morgan Chase - Florence, SC 11/2006 - 06/2013

IFR (Foreclosure) Exceptions Specialist Q2 / Job Coach:

Working closely with management on various projects, escalated issues, and daily group functions.

Compiling data for multiple management reports on a daily and weekly basis.

Researching loans active in foreclosure for various reports and issues within group processes and or needs.

Creating and updating procedures per process needs as well as for line of business changes.

Creating and updating control report criteria as needed for group processes.

Organizing and overseeing training classes as well as one on one training sessions per organizational needs.

Bankruptcy Job Coach - 2010 – Jan 2011

Working closely with management on various projects along with daily group functions.

Organizing and overseeing training classes as well as one on one training sessions per organizational needs.

Completing and updating procedures.

Assisting associates and managing various escalated issues.

Assigning work detail to associates daily as well as for special projects.

Bankruptcy Specialist - Feb 2009 – 2010

Various Bankruptcy Reporting such as Bankruptcy Closings, Bankruptcy Setup, Chapter 11 and 12 loans and Proof of Claim Validations.

Monthly Statements for Bankruptcy Department

Compiling and maintaining Payment Ledgers.

Working closely with external sources on a regular basis.

Maintaining strict timeframes and guidelines due to the legalities of and or for the completion of certain duties within each case and or task.

LS Accounting Specialist - Feb 2008 – Feb 2009

Daily reconciliation of general ledgers specializing with Fraudulent accounts.

Researching and posting fraudulent transactions.

Preparing various letters for fraudulent claims.

Upholding to strict accounting guidelines and timeframes.

Preparing information for weekly audits.

Investor Reporting WMMSC Division - Nov 2006 - Feb 2008

Performs posting, filing, calculating, balancing and reconciliation of routine and special data as assigned.

Assists in the preparation and distribution of accounting and financial reports.

Researching records to locate specific information.

Maintaining automated accounting systems and using computer resources to generate periodic reports and statements.

Overseeing the Real Estate Owned loan process for WMMSC loans.

Office Manager/Head Dental Assistant / Florence Denture Center - Florence, SC 09/2005 - 11/2006

Manage front desk operations

Audit daily operations and budget logs.

Accounts receivable/payable.

Filing insurance claims.

Audit inventory accuracy of all office supplies.

Maintain compliance with OSHA & DHEC regulations (consists with registering all dental equipment.)

Dental Assistant duties consist of:

Assists with general dentistry duties.

Hygienist consisting of dental cleanings and light scaling.

Dental impressions.

Casting impression models.

Charting patient records.

Chair side relines

Miscellaneous denture repairs.

EDUCATION AND TRAINING

High School Diploma

Thompson High School - Phoenix, AZ

Contact this candidate