Service Representative Customer
Resume:
Crystal L. Veihl
Anaheim CA 92807
adufif@r.postjobfree.com
linkedin.com/in/crystal-vilardi-b2486518b
PROFESSIONAL SUMMARY:
Customer service professional with more than 15 years’ experience in fast paced call center
environments. A committed and experienced sales specialist. Personable and persistent
under pressure. Manager of staffing and detailed input of administration documentation.
Meticulous mortgage loan originator, reviewer, processor, and closer. KEY QUALIFICATIONS:
● Reliable
● Communication
Skills
● Credit Card
Processing
● Adaptable
● Listening Skills
● Strong Client
Relations
● Attention to Detail
● Strategic Sales
Knowledge
● Quick Learner
EXPERIENCE:
Sentinel Consumer Services
Student Loan Representative
February 2020- May 2021 Newport Beach
● Answered 50 calls per day addressing customer inquiries
● Provided new product information to thousands of customers
● Submitted appropriate loan applications for approved loan programs
● Guided clients on a better solution to pay off their loans First Fidelity Services
Student Loan Representative
May 2017- May 2020 Tustin
● Answered 50 calls per day addressing customer inquiries
● Provided new product information to thousands of customers
● Submitted appropriate loan applications for approved loan programs
● Guided clients on a better solution to pay off their loans Teleperformance
Customer Service Representative
March 2016- February 2017 Boise Idaho
● Answered 30-50 calls per day addressing AT&T questions
● Assisted customers with billing issues, phone issues, and new plan options
● Signed customers into Directv packages
● Solved all request for customers call in reasons
● Assisted Manager with several daily task at hand Auction.com
Auction Manager
March 2012- May 2016 Star, Idaho
● Responsible for running Trustee Real Estate Auctions and staff
● Selling Properties
● Submitting loan document information
● Providing a professional yet relaxed experience for the buyers American First Mortgage
Loan Officer
December 1995- March 2012 Anaheim, California
● Originated, reviewed, processed, mortgage loans
● Maintained a friendly and professional client relationship
● Assisted with training new hires
● Resolving any client escalation calls
EDUCATION AND Skills:
High School
● Strong client relations
● Quick learner
● Exceptional communication
● 100’s of hours of sales training
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