Administrative Assistant Customer Support
Resume:
Maria Fobian
Iowa City, IA ***40
*********@*****.***
SUMMARY
** ***** ** ********** ********* administrative and customer support in high-volume environments. Responsible for resolving a wide variety of problems including assisting customers with returns and replacements, providing order status updates, as well as resolving product availability and delivery issues. Consistently recognized by clients and leadership for my reliability, organizational strength, attention to detail, and conflict resolution skills.
WORK EXPERIENCE
Superior Care, Iowa City, IA Oct 2021 - present
Caregiver
Primary responsibilities included:
Provide full-time care to elderly patients
Utilize proprietary healthcare software package to monitor patient’s progress
PSC Distribution/Studio H20, Iowa City, IA Feb 2008 - Nov 2021
Administrative Assistant
Primary responsibilities included:
Providing direct customer phone support in a high-volume environment
Averaged between 5-10 customer calls per hour (incoming and outgoing)
Effectively resolved issues regarding product selection and availability, returns and replacement options
Worked directly with UPS, FedEx, and Speedy to provide delivery estimates
Utilized Microsoft Office Suite including Word, Excel, and PowerPoint
Averaged approximately 75% of time on the phone and 25% utilizing Google searches to assemble client portfolios with complete order, pricing, delivery information
Interacted directly with a wide variety of manufacturing and supplier websites
Iowa City Community School District, Iowa City, IA Aug 1992 - Aug 2008
Administrative Assistant
Primary responsibilities included:
Provided reliable long-term administrative support to a school with 1,400 students
Approximately 80% of my time was spent providing phone support to parents, students, and teachers
Utilized Microsoft Word and proprietary educational tracking software
EDUCATION
Kirkwood Community College 1986 - 1989
Associate of Arts degree in Interior Design 2.9 GPA
Iowa City High School
Diploma
Technical Skills and Training
Fluent with Microsoft Office Suite including Word, Excel and PowerPoint
Utilized Google search engine for researching client product needs
Experienced with proprietary education and healthcare tracking software
Completed multi-week Dale Carnegie course on How to Make Friends and Influence People
Personal Interests
Master Gardner
President of Team Breast Friends Charity (2008 – present) responsible for interacting with the community businesses and coordinating a team of volunteers who have collectively raised just under $1,000,000 for breast cancer treatment and research
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