Operations Specialist Translator

Magda Rios

**** **** ***** ******. ****** Beach SC 29577 704-***-**** *******@********.**.***

Professional Experience

NAVEX GLOBAL, Charlotte, NC

Manager – Business Development Team (1/2018 – Present)

Create a successful and positive culture noted by exceptional individual and team performance & high morale. Mentor and train a territory development team of 30. Supervise the day to day business, and work closely with Sales and Marketing leadership.

Staffing - Interview for all open positions – both associate managers and representatives

Revamped commission structure to focus on qualified leads

Proven experience in building and managing a KPI driven TD team

oCalls – Emails – Organics - HVLs

Expert in building a detail oriented processes

Ability to implement best practices within a team

Report on progress and challenges to head of Marketing & Sales

NAVEX GLOBAL, Charlotte, NC

Manager – Retention and Administrative Account Management (01/2013-1/2018)

Manage day-to-day operations of assigned RAM/AAC team. Timely reporting of routine and ad hoc team metrics. Ensure both teams meet/exceed targets for all key performance indicators. Coach, mentor and inspire staff with a focus on individual improvement and employee satisfaction and retention.

Retention Account Manager – Renewals: Negotiate for maximum uplift and Long-Term Contracts, Credits: Research/Confirm/Approve, Cancellations: Obtain Data, Save Account. Facilitate inbound support to customers. Liaised with customers to identify and capitalize on service and upgrade opportunities

Administrative Account Coordinators – Non- revenue generating support - Collaborate - Research – Amendment/Contract Support – Restatements – Transfer of Services. Provide direct support to Account Executives including administrative duties and addition of add-on sales

NAVEX GLOBAL, Charlotte NC

Bilingual Communications Specialist (8/2009-12/2012)

Team Lead (8/2010-12/2012)

Confer with management and conduct surveys to identify customer compliance needs based on projected production processes, changes, and other factors

Interfaced with upper management officials to provide feedback, disseminate market trends and maximize internal training opportunities

CREATIVE CORNER Gifts & Parties, Rockaway, NJ (11/2003 – 06/2009)

Owner

Accomplished entrepreneur holding all decision-making authority for all aspects of business operations strategic planning, advertising, financing, sales and customer relations.

Marketing / Branding Initiatives – Established strong image for company through marketing activities, including web site design, logo development, and promotional materials

Information Management – Prepared and administered budget, created strategic marketing plan, and brand awareness initiatives

VERIZON, New York, NY (12/1993 – 11/2003)

Marketing Manager, Product and Channel Management

Spearheaded product development efforts including forecasting budget needs for the company and positioning its assets to best meet those needs through increasing public awareness of the company and garnering new customers for its products. Managed vendor relations including product testing and execution

Marketing Manager, Multicultural Markets

Ability to bring insight into multicultural marketing projects. Established and managed a business office with specific focus on addressing and servicing a new market segment. Managed a team of 45 bilingual representatives

Education

BS – Marketing - Fordham University, New York

MBA - Business Administration - Fordham University, New York

Awards: Recipient Presidents Club 2016

Skills: Fully computer, PC, and Multi Media skilled. Proficient in Sales Force, Word, Excel, Power Point, MS Office. Bilingual Speak and Write Spanish Fluently

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