DOROTHEA (DOTTIE) LOPEZ

Kingsville, TX ***** 361-***-**** adufhi@r.postjobfree.com

Experienced Manager with over 20 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, cash controls and inventory management. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists upper management with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Sales Monitoring

Product and Service Knowledge

Scheduling and Coordinating

Shift Coverage

Managing Operations and Efficiency

Directing Team Members

Recruiting and Interviewing

Employee Coaching and Motivation

Shrinkage Prevention

Transaction Monitoring

Performance Tracking and Evaluations

Administration and Reporting

Timelines and Milestones

Retail Knowledge

Food Safety and Quality

Store Opening and Closing Procedures

Orientating and Training

Supplier Audits

Hiring and Developing

Cash Deposits and Receipts

Maximizing Profitability

Monetary Transactions

Overseeing Employees

Answering Customer Questions

Grand Openings

Inspirational Leadership

Deposit Collection

Applicant Screening

Human Resource Management

Social Media Digital Marketing

Inventory Restocking

Assistant Manager, 08/2011 to 11/2022

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Walmart – Kingsville, Texas

Assisted in recruiting, hiring and training of team members. Handled problematic customers to assist lower-level employees and maintain excellent customer service. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Accomplished multiple tasks within established timeframes. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Established and updated work schedules to account for changing staff levels and expected workloads. Delivered feedback to decision-makers regarding employee performance and training needs. Applied customer feedback to develop process improvements and support long-term business needs. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Developed and maintain operational guidelines for staff. Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.

Identified and resolved unauthorized, unsafe or ineffective practices. Reviewed shift reports to understand current numbers and trends. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored security and handled incidents calmly.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Established and optimized schedules to keep coverage and service in line with forecasted demands. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Increased sales revenues by promoting complementary products and educating customers about store promotions.

No Degree: Accounting And Business Management

Coastal Bend College - Beeville, TX

High School Diploma: 06/1988

Woodsboro High School - Woodsboro, TX

Food Safety Manager Certification Expiration July 25,2027 EDUCATION

CERTIFICATIONS

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