Tiffany Reed

**** **** *** **. *****, Mississippi, 38680

901-***-****

adufhe@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptional track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Skilled in tracking over 200 payments a month, solving billing issues, and preparing account statements. Proven leadership out of 250 employees, operational excellence, and organizational development skills, as well as a thorough understanding of commercial property management

Business Management - Bachelor of Science

Northwest Mississippi Community College - Desoto Center - Southaven, MS Office Administration Manager

Bayer Properties - Collierville, TN

Performed targeted collections on accounts that were past due for more than [30] days. Solved issues, improved operations, and provided excellent customer service Identified, researched, and resolved billing variances to maintain system accuracy and currency. Supported data entry across departments as requested, switching promptly to new projects Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75% Generated 10 data reports, enter company findings into the database and perform backups Examined accounting records weekly to ensure accuracy, achieving a 45% error rate reduction within 18 months of being promoted to this position.

Office Coordinator - July 2015 to July 2019

Service King Collision Southaven (Now Crash Champions) - Southaven, MS Verified [30] salaried and hourly employee timecards to prepare accurate weekly payroll. Routed correspondence to make it easier for team members, customers, and vendors to communicate in a timely manner. Effectively ran a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail. Oversaw office operations by keeping clients informed, keeping track of records, and filing all paperwork. Acted as the first point of contact both internally and externally when interacting and communicating professionally with various individuals. Live Chat Support

Budgets

Customer Service

Business Development

Information Systems

Third Key Manager - October 2014 to July 2015

Yankee Candle - Southaven, MS

Managed the Registers, checking 100+ customers out using monetary transactions each day Entered data into the system, including 200+ payments, account information, and 5 daily call logs. Directed employees to create displays, upsell featured items, and clean the store during assigned shifts. Oversaw a 5-member cross-functional (product, engineering, sales, support) team and coordinated with six business partners toward the successful launch of an e-commerce platform.

(Remote) Data Entry/ Customer Service Supervisor – May 2011 to October 2014 B&A Medical Supply – Memphis, Tn

• Cross trained in five departments to know all company needs and train new employees.

• Analyzed and updated all necessary changes to Salesforce software

• Processed customer service requests via phone support and email support for over 70+ customers a day.

• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

• Noted customer correspondence in CRM to track requests, problems, and solutions

• Audited internal data and processes to identify and manage initiatives, improving business performance.

• Recommended metrics and models based on observed trends.

• Led a staff of 20 employees with innovative policies that yielded a 60% increase in profits from the previous calendar year.