Viola Martin Moore

***** ********* ***

Glen Allen, VA 23059

804-***-**** (H)

804-***-**** (C)

Education

Armstrong High School Graduate

Pan American Business School

Virginia Union University (Evans Smith Leadership Development Program)

Employment Goal(s):

Seeking temporary/permanent data entry, customer service/receptionist and general administrative/clerical position. Will accept part-time.

Receptionist (October 2021 – October 2022

ASM Global Altria Theater, 6 North Laurel Street, Richmond, VA 23220

804n592-3368

Receptionist duties, greeting guests, answering multi-line phones, receive and mail out packages via UPS, USPS, Amazon, Fed Ex., managing Lost and Found log

Ticket Seller (September 2017 – March 2020)

SMG Altria Theater, 6 North Laurel Street, Richmond, VA 23220

804-***-****

Box Office ticket sales and gift certificates for Theater performances at both Altria and Dominion Energy Center. Use ETIX Ticket Seller computer and card readers and seating charts. Part time position.

Companion for Private Family (March 2016 thru June 2017)

Private Setting

Caring for an elderly mother in assisted living facility while family in military.

Customer Service Representative (Jan. 2016 – March 2016)

Xerox Corporation, (Virginia Medical Assistance), Medicaid, Richmond, VA)

MMC Group, LP

105 Decker Court, Suite 1100

Irving, Texas 75062

Temporary Position

Call center for VA Medical Assistance Department (Medicaid Program). Answer calls, identity proofing each caller and verifying individual/family status of Medicaid benefits reported to IRS. Also assist callers in understanding Form 1098B; either make or request corrections/changes to all cases as needed.

Cashier (Nov. 2014 – May 2015)

Walmart Neighborhood Grocery

9714 Sliding Hill Road

Ashland, VA 23005

Cashier, customer service and stocking merchandise

Transportation Driver (May 2011 – August 2013)

Virginia Premier Health Care

600 East Broad Street

Richmond, VA 23219

Full-time position transporting Medicaid recipients to and from doctor’s appointments, physical therapy, pharmacy and counseling. Maintained clean van in good driving conditions meeting all safety requirements.

School Bus Driver (August 2007 - March 2012)

County of Henrico - Transportation

3820 Nine Mile Road

Henrico, Virginia 23223

-Responsible to safely transport Pre-school & K-12 students daily to schools and field trips

-Daily upkeep & maintenance of bus

-Following all safety regulations, keep bus in proper working condition

Clerical/Instructional Assistant Substitute (March 2007 –October 2007)

County of Henrico – Temporary (As needed)

3820 Nine Mile Road

Henrico, VA 23223

-Front office receptionist duties and multi-line phone coverage

-Report preparation, public announcements

-Typing memos to staff, faxing, copying and distribution

Senior Secretary (1977 – 2007)

Senior Customer Service Representative (1996 – Retired 2007)

City of Richmond, Finance Department (Tax Collector’s Office)

900 East Broad Street, Richmond, VA 23219

-Receptionist duties on multi-line call center, (walk-in) front counter coverage

-Typing, filing, minutes of meetings, accounts payable

-Cashier/Teller duties, (Daily settlement and reconciliation), cash register and calculator, electronic mail machine, preparation of daily bank deposit

-Assisted customers with complex tax issues both in house and by phone (tax statements, researching payments, ensuring proper credits via electronic mortgage tapes)

- Prepared manual account adjustments thru IT

-Typing of documents, posting accounts receivables, invoice preparation, coordination of mass mailings of both bills and letters

-Operated cash register, electronic mail machine, 10 key calculator, fax

Clerk Stenographer II (1974 – 1977)

Richmond Pubic Schools

301 North Ninth Street

Richmond, VA 23219

-Front office duties (Greeting, receptionist duties, and ensured neat office appearance)

-Provided clerical assistance (typing, filing, shorthand, copying & telephone duties to educational unit and the teacher certification office)

-Coordination of office supply area

Highlights & Accomplishments

-Licensed & Ordained Baptist Minister (Commonwealth of Virginia)

-Business School Certificate –Pan American Business College – 1972

-Some computer & accounting studies at J. Sargent Reynolds Community College

-Religious Studies Certificate - Virginia Union University - Certificate

-Certificate in Advanced Counseling & Proclamation Preaching - Certificate

-Virginia Union University School of Theology – May 2007 - Certificate

-Religious Studies at Richmond Virginia Seminary – 2000 – 2001

-Trained and served as CASA Representative (Court Appointed Special Advocate Program) –

City of Richmond 2000- 2002 - Certificate

-Hospice of Virginia Volunteer – 2007 – 2010 - Certificate

-Retired from City of Richmond – January 2007

-Valid CDL Driver’s License

Personal References

Mrs. Linda Vincent 6232 Lamar Drive 804-***-****

Richmond, VA 23225

Ms. Carol Jennings 7608 Forest Hill Ave 804-***-****

Richmond, VA 23225

Mrs. Constance Hawkins 3009 Trio Street 804-***-****

Henrico, VA 23223

Contact this candidate