Customer Service Assurance Analyst

Summary

Skills

Experience

VERTISTINE ARRINGTON

Nashville, North Carolina 27856 C: 252-***-**** adufh4@r.postjobfree.com Hardworking cashier and server with [Number] years of experience in [Industry]. Enthusiastic when communicating with customers to take orders. Dedicated to delivering food while still hot. Focused on customer satisfaction and always willing to help by [Action].

Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Bank deposits

Liquor regulations and compliance

Payment processing

ID verification

Customer assistance

Cash drawer balancing

Cash register operation

Issue resolution

Merchandise restocking

Customer seating

Effective customer upselling

Credit and cash transactions

Customer service

Server/network configuration

Virtual XP server

Computers and electronics

Deductive reasoning

Documentation and materials

Software system testing

Material selection

Mentoring and training

Blueprint reading

Team oversight

Meeting production goals

Safety program oversight

Equipment operation

Documentation ability

Quality assurance standards

Preventive maintenance

Cashier Server Apr 2012 to Sep 2019

Nashville Diner Nashville, NC

Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.

Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Counted product stock to maintain inventory records. Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.

Trained new team members in cash register operation, stock procedures and customer service.

Helped customers find specific products, answering questions and offering advice. Increased sales [Number]% by suggesting specific purchases to customers and

[Action].

Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

Arranged updated promotional displays every [Timeframe]. Education and Training

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Restocked [Location] with silverware, straws, napkins and condiments. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Worked closely with front-end staff to assist customers. Answered phone calls to assist customers with questions and [Type] orders. Trained new employees in cashiering procedures, offering assistance in resolving

[Type] issues.

Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.

Filled beverages and delivered food to customers by [Action]. Processed customer payments quickly and returned exact change and receipts. Quality Assurance Analyst Jan 2010 to Dec 2014

Cummins Inc. Whitakers, NC

Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork. Explored new technologies and tools that quality assurance team could use for testing purposes.

Analyzed project requirements to find bugs and eliminate issues. Conducted load tests to determine server operating parameters. Chosen as main corporate office contact, answering questions and resolving issues from customers and vendors.

Created quality control tests to analyze data for process improvement initiatives. Resolved [Type] issues promptly by using [Skill] and [Skill], resulting in better productivity and improved workflows.

Investigated performance to maintain employee adherence to quality and safety policies.

Constructed tools for auditing teams to complete compliance assessments. Set and achieved product quality objectives while meeting product specifications. Line Leader Mar 2002 to Nov 2013

Abbott Laboratories Rocky Mount, NC

Oversaw running of [Type] and [Type] equipment, strictly adhering to all manufacturer safety protocols to alleviate possible injuries. Inspected equipment for cleanliness following each shift. Worked closely with [Job Title] to ensure that each assignment was finished ahead of its deadline.

Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

Successfully led production team of [Number] [Job title]s, implementing quality training and effective workflows.

Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.

Used measuring instruments such as calipers, gauges and micrometers to verify conformance of parts to stock lists or blueprints. Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Performed visual inspections and finger-point checks to deliver quality parts. Performed machine tool changes to keep line running at optimal performance. Requested replacement supply of standard parts to expedite workflow.

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