Brandon Rice Page *

BRANDON RICE

Murfreesboro, TN 37129

Home: 615-***-****

adufg0@r.postjobfree.com

SUMMARY

A result driven Retail Manager with over 10 years in retail sales. Proven ability to increase sales and profits while controlling expenses and building effective teams. Demonstrated effectiveness in managing multi-unit operations and resolving complex issues in a timely cost-effective manner. Good communications, negotiations, and interpersonal skills to build positive relationships at all levels with a passion for winning. SKILLS

• Multi-unit Management

• Excellent Customer Service

• Proven Ability to Exceed Corporate Goals

• Store Growth Planning

• Proficient in Employee Training

• Accurate Inventory Management

EXPERIENCE

ADVANCE AUTO PARTS

HUB Manager –Murfreesboro, TN 02/2022 to Current

• Double digit growth in DIY

• Building relationships in PRO

• Running multiple stores while management transitions

• Held inventory accuracy to 92%, Highest in the district

• Training multiple GMs for other stores in district

• Enrolled in Elite 8 District Manager Training

General Manager – Manchester, TN 12/2019 to 02/2022

• Grew both DYI and Pro business year over year

• Hired and trained multiple employees that have since moved into management

• Served as floating GM in my district, over 5 stores while management transitioned

• Fielded phone calls from other managers while DM was unavailable

• Attended all inventories in my district

• Helped with Mount Juliet store set-up

• Assisted with Firestone set up in Murfreesboro

Sales Associate - Murfreesboro, TN 06/2019 to 12/2019

• Passion for serving customers and offering top notch service to every customer

• Work to exceed my individual goals and store goals

• Building store relationships with management, staff and customers

• Manage time effectively

• Opening and Closing duties

Brandon Rice Page 2

SLOAN'S MOTORCYCLE AND ATV

Murfreesboro, TN

Parts Salesman 07/2018 to 10/2018

• Found alternative vendors with better prices to save the company money.

• Answered inquiries, resolved problems, and finalized parts sales at counter and by telephone.

• Received and stocked incoming merchandise, arranging items in appropriate manners and correct locations.

• Received, examined and reshelved returned parts.

• Utilized catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

• Kept sales and counter areas organized, clean and professional in appearance.

• Placed parts orders for the service department, customers, and non-dealer mechanics.

• Built and maintained effective relationships with peers and upper management. GOODYEAR TIRE

Franklin, KY

Service Manager 12/2016 to 07/2018

• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

• Model expected customer service standards to promote customer satisfaction, loyalty and retention.

• Effectively communicated and analyzed issues with customers to provide satisfactory solutions.

• Managed scheduling for 7 techs to ensure optimal productivity.

• Built and maintained loyal, long-term customer relationships through effective account management. O'REILLY AUTO PARTS

Hermitage, Greenbrier and Franklin, TN

Store Manager 07/2011 to 12/2016

• Implemented succession planning by training and developing 8-15 associates into leadership positions.

• Strengthened workflow productivity by hiring, managing and developing top talent.

• Delivered excellent customer service by greeting and assisting each customer.

• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

• Oversaw all store operations while generating up to $100k-260k in monthly sales in four different stores.

• Maintained daily record of all transactions.

• Supervised and trained a team of 8-15 while improving store sales by 6 or more %.

• Resolved customer problems by investigating issues, answering questions and building rapport.

• Oversaw inventory tracking, management, and physical inventory counts. GOODYEAR TIRE

Franklin, KY

Service Manager 12/2016 to 07/2018

• Established and oversaw department budgets for expenditures, materials and labor.

• Effectively communicated and analyzed issues with customers to provide satisfactory solutions.

• Forecasted goals and objectives for the department and ensured adherence.

• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

• Model expected customer service standards to promote customer satisfaction, loyalty and retention.

• Collaborated with customers to discuss service needs and offer available solutions.

• Maintained extremely low employee turnover through motivating leadership and employee support.

• Managed scheduling for 7 techs to ensure optimal productivity.

• Helped techs with jobs to ensure we stayed on schedule. EDUCATION AND TRAINING

Brandon Rice Page 3

GENERAL AND AUTOMOTIVE 2002

Gallatin Senior High School, Gallatin, TN

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