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Customer Service Account Manager

Location:
Escondido, CA
Posted:
January 03, 2023

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Resume:

KEITH L ANDERSON

Escondido, CA ***** 858-***-****

www.linkedin.com/in/keithanderson92026 adufff@r.postjobfree.com SALES & MARKETING PROFESSIONAL

Deliver World-Class Client Experiences that Increase Sales Volume & Drive Profitability

Extensive experience working in various management and sales capacities. Adept at cultivating long- term relationships between organization and client to ensure sales goals are exceeded. Demonstrated success developing and implementing sales and merchandising programs that align with customer preferences, needs and business requirements. Areas of Expertise:

Inside, Outside - B2B Sales Lead Generation Client Management Sales Support Goldmine Database Salesforce Marketing Customer Service Networking Sales Force CRM Telemarketing Outside Sales Inside Sales PROFESSIONAL EXPERIENCE

Insperity – A Professional Employer Organization, San Diego, CA Nov 2021 – Sept 2022 Business Performance Advisor

Outside Sales Consultant with a focus on B2B prospecting and business solutions consulting. Professional sales of Human Resource solutions to the small and medium businesses market. Called on business owners to explain how Insperity can take their company to the next level. Completion of the required sales paperwork and finalization for new client contracts. Local travel throughout market area to expand client base with a primary focus on accomplishing sales goals as determined by district management. Extensive business networking to gain new referral partners and new points of contact within prospective clients.

CHARTER COMMUNICATIONS, SMB Direct Division, Carlsbad, CA Feb 2018 – Dec 2020 Territory Account Manager

Account Management and Sales with daily prospecting, B2B field visits and calls to generate leads and follow up with new and existing clients regarding their service and installations. Monitoring of full sales cycle from new prospect to installation of new voice, data, mobile and video services for new and existing clientele. Collaborating with multiple internal depts to ensure projects, installations and customer service metrics are achieved. Work as a team associate to promote on-going marketing projects, as well as drive additional revenue. Reporting to area director on regular basis to discuss new/changing developments within territory. Use of Salesforce as primary CRM tool for management of leads and prospects.

• Maintained awareness of product and competitive activity through ongoing industry research.

• Assisted in training of new associates.

• Consistently within Top 5 of territory producers for sales and installations of new services. KEITH L ANDERSON adufff@r.postjobfree.com PAGE TWO OFFICE DEPOT, Business Solutions Division, San Diego, CA Dec 2002 – July 2017 Account Manager

Managed inside / daily sales and account management, B2B calls to generate leads and follow up with new and existing clients to grow share of wallet. Delivered product presentations and negotiation of contracts with existing and new clients. Followed-up with existing clientele to continue building business relationships and to offer new products, across multiple key adjacencies, including office supplies, Jan-San, technology, copy / print and furniture.

• Established and increased brand awareness throughout territory, increasing managed account listing YOY.

• Enhanced sales by managing and organizing presentations for existing and new prospective clients.

• Received Top 100 Achievers Club for generating new business opportunities in areas previously underrepresented.

• Maintained thorough knowledge of trending and growing office supply industry initiatives to drive more channel sales to existing and new clients, resulting in consistent ranking in top 10% of account managers for key components growth.

ADDITIONAL RELEVANT EXPERIENCE

ADVANCED MARKETING TELECOMMUNICATIONS, Carlsbad, CA 2002 – 2002 Account Executive

Provided outside sales, marketing B2B, daily prospecting support to grow client base, sales of advertising products and visual display presentations to business owners. Engaged daily with clients to fulfill requirements and close sales.

ACCLAIM ELECTRONICS, San Marcos, CA 2000 – 2001

Sales Representative

Generated OEM and CEM sales utilizing phone and internet tools. Built on database of current customers and actively networked within electronic industry nationwide to increase sales volume for company. Maintained client database and relationships. Attained sales / gross profit volume at company standards and troubleshot component requirements. Assisted with shipping, receiving and inventory maintenance. Used Goldmine database for client maintenance. EDUCATION

− Completed coursework towards BS degree, Marketing, Riverside City College, Riverside, CA

− Continuing Education, Palomar College, San Marcos, CA



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