Melissa Thompson

Carson City, NV *****

Cell: 775-***-****

Email: adufcd@r.postjobfree.com

Objective:

To become a skilled Office Professional with the sound knowledge of technical support, office duties and many others. I posses excellent communication skills with very good customer service knowledge, looking for the greatest opportunity. Skills:

Human Resources functions and programs (payroll, recruitment, employment law etc.) Correct English usage, including spelling, grammar, punctuation, and vocabulary. Office administration and clerical practices and procedures, such as business letter writing and the operation of standard office equipment, including a word processor and personal or on-line computer.

External governmental bodies, agencies and associated regulations related to area of assignment.

Computer applications and hardware related to performance of the essential functions of the job.

Record keeping, report preparation, filing methods and records management techniques. Write clear and concise reports, correspondence and other materials. Use tact, discretion, initiative and independent judgment within established guidelines. Analyze and resolve office administrative situations and problems. Research, compile and summarize a variety of information and statistical data and materials. Organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction.

Apply logical thinking to solve problems or accomplish tasks Understand, interpret and communicate complicated policies, procedures and protocols. Use a VDT to accurately and rapidly enter and retrieve data and information. Communicate orally with internal staff, employees and other departments in order to give and receive information in a courteous manner.

Read, interpret and apply written materials such as procedure manuals, plan documents and so forth.

Understand and carry out written and oral instructions, giving close attention to detail and accuracy.

Establish and maintain effective working relationships with others. Work experience:

Organization: Vons Companies

Address: 5610 Lake Isabella Blvd Lake Isabella, CA 93240 Duration: Nov 2004- June 2008

Reason for leaving: Relocated

Designation: Customer Service Administrator, Bookkeeping, Cashier, Starbucks Asst. Manager, GM Manager

Responsible for preparing routine correspondence for field sales personnel Handle the tasks of creating and maintaining master files. Coordinate with production planners and logistics for scheduling and shipping process of orders

Responsible for scheduling meetings and travel for team members as well as processes telephone and mail inquiries for team members

Maintain and replenish required office supplies

Manage pricing by ensuring that control documents are in place for each customer as required

Provide administrative support, knowledge of accounting, financial and payroll preparation.

Ability to interact with all level of business executives in a professional manner Knowledge of basic computer applications like word processor, excel and outlook Handle responsibilities of evaluating and analyzing financial budgets and reports to ensure accuracy

Handle responsibilities of managing and generating various business reports like balance sheets and statements for cash flow on monthly basis Administer various loss and profit statements and perform analysis on same Organization: Rosedale Union School District

Address: 2553 Old Farm Rd Bakersfield, CA 93313

Duration: August 2008- January 2013

Reason for leaving: Offered full time position in medical office Designation: Extended Day Class Aide

Familiar with educational curriculum and administrative procedures Comprehensive knowledge of educational program management and systems Familiar with financial operations, procedures, policies as well as accounting and reporting database entry and management, and correspondence

Possess excellent leadership and communication skills Problem solving

Special needs children supervision

Organization: Advanced Woman’s Health Center

Address: 8501 Brimmhall Rd #300 Bakersfield, CA 93312 Duration: October 2012-December 2012

Reason for leaving: Externship completed

Designation: Medical Assistant Extern

Vital Signs

Patient History

Ultra Sound Treatments

E-Stim Treatments

Traction Table

Patient Registration

Tray Set Up

Electronic Medical Records

Front Desk

Injections

Scheduling Appointments

Canceling Appointments

Answering Multiple Phone Lines

Organization: Penelope S Suter

Address: 5300 Lennox Ave #101 Bakersfield, CA 93313 Duration: January 2013- August 2013

Reason for leaving: Relocated

Designation: Front Office Receptionist

Answering Phones

Transferring Calls

Verifying Insurances

Scheduling Appointments

Checking Patients In/Out

Preparing Charts

Medical Records and Patient History

Faxing And Copying

Billing Insurances

Able to answer phones and greet patients

Ability to keep record and documentation

Coordinate with testing labs

Weight, temperature, and blood pressure

EKG

Excellent team player with good organizational and management skills Knowledge of computer applications like Excel, Word, Microsoft Office, Medisoft, and key boarding

Effective communicator and has the ability to handle multiple tasks and meet deadlines Responsible for other duties as assigned

Medical Terminology

Venipuncture and Injections

Infection Control and Aseptic Techniques

Back and Front Office

Urinalysis

Organization: Carson Nugget Casino and Hotel

Address: 507 N Carson St Carson City, NV 89701

Duration: August 2013-January 2019

Reason for leaving: To provide home care for father Designation: Payroll and Human Resource Specialist Dispatches Via Radio

Log Detailed Information

Answer Multi-line Phone System and Direct Callers

Conflict Resolution and Active Listening

Excellent Verbal and Written Communication Skills

Effectively Elicit Information from Irate/Upset Individuals Good Judgment and Make Sound Decisions to Changing Situations Fast Paced Environment

Communicate Orally in a Clear, Concise Manner

Opening/Closing Money Drawers

Balancing Drawers

Cashing Checks and Vouchers

Paying Guests

Coordinates all internal training for Team Members including creating training materials

(electronic and video), coordinating training videos (scheduling team members to narrate videos, running video projector working with outside media to create final product), ensuring all training is up-to-date and all Team Members are in compliance. Prepare salaried and hourly payrolls by receiving employee work/time records and reviewing accuracy, manually calculating pay exceptions for each work unit, entering exception information into the payroll software program including new hires, terminations, employee status changes, overtime, holiday pay, leave taken and other employee data; compare data entered to manual calculations for accuracy in order to ensure that employees are paid correctly and leave is accurately credited.

Modify payroll system to reflect changes in employee deductions for benefit programs, retirement programs, deferred compensation, automatic deposit distributions, wage garnishments, attachments and other authorized payroll deductions by reviewing personnel action forms and other submitted documents for accuracy and keying the new data into the payroll program; prepare checks/payments and distribution reports for authorized payroll deductions and ensure receipt by the appropriate agency/organization for whom the funds were allocated.

Track labor and overtime and prepare weekly reports. Work with company management to reduce overtime and right size schedules. Summarize and communicate all overtime variances to management team.

Create, process and update records, transactions, files and computer databases pertaining to personnel programs and activities by reviewing source or summary documents/data for completeness, accuracy and conformity to ensure compliance and effect revisions/updates as necessary in order to maintain documents/data as appropriate. Process new hires by meeting with the individual one-on-one to ensure that required paperwork is accurately completed; that new employee is informed of and receives copies of policies and procedures which affect his/her employment with the Carson Nugget; that new employee is sent for mandatory drug screening and fingerprinting; and that new employee is scheduled for all mandatory employment-related orientation/training so that our staff are qualified to provide excellent guest service.

Process employee terminations by ensuring that appropriate paperwork is submitted with all required signatures; notify payroll so that final paycheck is ready within the deadlines dictated by NRS; notify IT so that access to company databases and software programs is terminated; notify other affected departments so that appropriate action is taken. Coordinate and track employee eligibility requirements such as gaming registration expiration, I-9 work eligibility documentation and others by working with affected employees to obtain proof of possession in order to maintain the Carson Nugget in legal compliance. Organization: Carson Nugget Casino and Hotel

Address: 507 N Carson St Carson City, NV 89701

Duration: August 2013-January 2019

Reason for leaving: To provide home care for father Designation: Lead Revenue Auditor

Produce and distribute audit reports for the following casino revenue areas; slots, table games, keno, bingo, poker, food and beverage and the cage by following specified procedures to track and verify the accuracy of transactions occurring in a given operational area over a given time frame in order to provide management with timely and accurate financial information.

Verify that slot jackpots and fills are legitimate by ensuring through the audit process that each can be traced and tied to cage paperwork/computerized slot accounting system; confirm that related paperwork is complete and that required information is included in order to remain compliant with regulations.

Verify that all individual closer slips, fill and credit slips, payment slips, drop slips and other paperwork related to table games are correct by reconciling transactions in order to ensure an accurate accounting of funds.

Audit paperwork generated in food and beverage venues by reconciling Micros reports, comps and coupons, credit card transactions and other records with cash and cage deposits, issuing exception reports when necessary, in order to ensure an accurate accounting of funds.

Verify and reconcile cage transactions to receipts, disbursements and shift summary reports; trace and verify all payments; track and post cage overage and shortage information to database in order to confirm that related paperwork is correct and that required information is included in order to remain compliant with regulations. Assure that manual and computerized documentation/records are correctly maintained and expedited, in order to provide accurate current and historical information. Organization: Bark Club LLC

Address: 5560 Newton Rd Carson City, NV, 89706

Duration: January 2019-Present

Reason for leaving: Still employed

Designation: Owner/Operator

Basic knowledge of animal behavior

Adherence to community pet regulations

Basic animal first aid

Great communication skills

Problem solving

Customer service skills

Decision making

Reliability

Patience

Attention to detail

Situational awareness

Consistency

Flexibility

Organized

Education:

High School: Gorman High School graduated high school with a 3.5 GPA. College: Cerro Coso Community College

Health Psychology

Administration

First Aid and Safety

Principals of Health Education

Certified Nurse’s Aide (Took class just not the state test) United Education Institute College

Medical Assistant Graduation Date November 30, 2012 References

Available upon request.

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